Call Center Infrastructure (CCI) Software Market, Global Outlook and Forecast 2023-2029

Report ID: MMG8665 | Category: Service & Software | Pages: 113 | Format: PDF | Published Date: February 14,2023

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Report Description
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Report Summary

Call center infrastructure (CCI), also known as contact center infrastructure, provides solutions required to establish and operate a call center. CCI software helps businesses create an efficient call or contact center to help them stay connected with their customers. CCI is most commonly used by customer-facing teams to manage inbound and outbound communications, but it also includes features for managing operations or back-office tasks like workflow management, employee monitoring, and measuring productivity.
While historically CCI was designed to be deployed on premises, emerging technologies in cloud infrastructure have allowed for the design and deployment of cloud call centers. The products in this category offer a full-fledged cloud-hosted infrastructure solution with features like call routing, call recording and monitoring, automatic call distribution (ACD), and interactive voice response (IVR). Local area network (LAN) and VoIP providers are examples of some software providers that also offer solutions to establish infrastructure for network connectivity of contact centers. Depending on the provider and the membership plan, a variety of other features may be available in a CCI package. CCI products frequently integrate with CRM software.
This report aims to provide a comprehensive presentation of the global market for Call Center Infrastructure (CCI) Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Center Infrastructure (CCI) Software. This report contains market size and forecasts of Call Center Infrastructure (CCI) Software in global, including the following market information:
Global Call Center Infrastructure (CCI) Software Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Call Center Infrastructure (CCI) Software market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Cloud Based Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Call Center Infrastructure (CCI) Software include Talkdesk, NICE, Nextiva, Genesys, UJET, Aircall, Five9, RingCentral and Ameyo, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Call Center Infrastructure (CCI) Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Call Center Infrastructure (CCI) Software Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Call Center Infrastructure (CCI) Software Market Segment Percentages, by Type, 2022 (%)
    Cloud Based
    On Premises
Global Call Center Infrastructure (CCI) Software Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Call Center Infrastructure (CCI) Software Market Segment Percentages, by Application, 2022 (%)
    Large Enterprises
    SMEs
Global Call Center Infrastructure (CCI) Software Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Call Center Infrastructure (CCI) Software Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Call Center Infrastructure (CCI) Software revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Call Center Infrastructure (CCI) Software revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    Talkdesk
    NICE
    Nextiva
    Genesys
    UJET
    Aircall
    Five9
    RingCentral
    Ameyo
    CloudTalk
    CallHippo
    3CX
    Cisco
    Kixie
    Saas Labs
    Call Tower
    Tenfold
    Dialpad
    LiveVox
    Ozonetel
    8x8 Cloud Communications
    Replicant
    VCC Live Group
    Spearline
    Knowlarity Communications
    Zultys
    Vonage
    RingDNA
    Squaretalk
    AT&T
Outline of Major Chapters:
Chapter 1: Introduces the definition of Call Center Infrastructure (CCI) Software, market overview.
Chapter 2: Global Call Center Infrastructure (CCI) Software market size in revenue.
Chapter 3: Detailed analysis of Call Center Infrastructure (CCI) Software company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Call Center Infrastructure (CCI) Software in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Call Center Infrastructure (CCI) Software Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Call Center Infrastructure (CCI) Software Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Call Center Infrastructure (CCI) Software Overall Market Size
    2.1 Global Call Center Infrastructure (CCI) Software Market Size: 2022 VS 2029
    2.2 Global Call Center Infrastructure (CCI) Software Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Call Center Infrastructure (CCI) Software Players in Global Market
    3.2 Top Global Call Center Infrastructure (CCI) Software Companies Ranked by Revenue
    3.3 Global Call Center Infrastructure (CCI) Software Revenue by Companies
    3.4 Top 3 and Top 5 Call Center Infrastructure (CCI) Software Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Call Center Infrastructure (CCI) Software Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Call Center Infrastructure (CCI) Software Players in Global Market
        3.6.1 List of Global Tier 1 Call Center Infrastructure (CCI) Software Companies
        3.6.2 List of Global Tier 2 and Tier 3 Call Center Infrastructure (CCI) Software Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Call Center Infrastructure (CCI) Software Market Size Markets, 2022 & 2029
        4.1.2 Cloud Based
        4.1.3 On Premises
    4.2 By Type - Global Call Center Infrastructure (CCI) Software Revenue & Forecasts
        4.2.1 By Type - Global Call Center Infrastructure (CCI) Software Revenue, 2018-2023
        4.2.2 By Type - Global Call Center Infrastructure (CCI) Software Revenue, 2024-2029
        4.2.3 By Type - Global Call Center Infrastructure (CCI) Software Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Call Center Infrastructure (CCI) Software Market Size, 2022 & 2029
        5.1.2 Large Enterprises
        5.1.3 SMEs
    5.2 By Application - Global Call Center Infrastructure (CCI) Software Revenue & Forecasts
        5.2.1 By Application - Global Call Center Infrastructure (CCI) Software Revenue, 2018-2023
        5.2.2 By Application - Global Call Center Infrastructure (CCI) Software Revenue, 2024-2029
        5.2.3 By Application - Global Call Center Infrastructure (CCI) Software Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Call Center Infrastructure (CCI) Software Market Size, 2022 & 2029
    6.2 By Region - Global Call Center Infrastructure (CCI) Software Revenue & Forecasts
        6.2.1 By Region - Global Call Center Infrastructure (CCI) Software Revenue, 2018-2023
        6.2.2 By Region - Global Call Center Infrastructure (CCI) Software Revenue, 2024-2029
        6.2.3 By Region - Global Call Center Infrastructure (CCI) Software Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Call Center Infrastructure (CCI) Software Revenue, 2018-2029
        6.3.2 US Call Center Infrastructure (CCI) Software Market Size, 2018-2029
        6.3.3 Canada Call Center Infrastructure (CCI) Software Market Size, 2018-2029
        6.3.4 Mexico Call Center Infrastructure (CCI) Software Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Call Center Infrastructure (CCI) Software Revenue, 2018-2029
        6.4.2 Germany Call Center Infrastructure (CCI) Software Market Size, 2018-2029
        6.4.3 France Call Center Infrastructure (CCI) Software Market Size, 2018-2029
        6.4.4 U.K. Call Center Infrastructure (CCI) Software Market Size, 2018-2029
        6.4.5 Italy Call Center Infrastructure (CCI) Software Market Size, 2018-2029
        6.4.6 Russia Call Center Infrastructure (CCI) Software Market Size, 2018-2029
        6.4.7 Nordic Countries Call Center Infrastructure (CCI) Software Market Size, 2018-2029
        6.4.8 Benelux Call Center Infrastructure (CCI) Software Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Call Center Infrastructure (CCI) Software Revenue, 2018-2029
        6.5.2 China Call Center Infrastructure (CCI) Software Market Size, 2018-2029
        6.5.3 Japan Call Center Infrastructure (CCI) Software Market Size, 2018-2029
        6.5.4 South Korea Call Center Infrastructure (CCI) Software Market Size, 2018-2029
        6.5.5 Southeast Asia Call Center Infrastructure (CCI) Software Market Size, 2018-2029
        6.5.6 India Call Center Infrastructure (CCI) Software Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Call Center Infrastructure (CCI) Software Revenue, 2018-2029
        6.6.2 Brazil Call Center Infrastructure (CCI) Software Market Size, 2018-2029
        6.6.3 Argentina Call Center Infrastructure (CCI) Software Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Call Center Infrastructure (CCI) Software Revenue, 2018-2029
        6.7.2 Turkey Call Center Infrastructure (CCI) Software Market Size, 2018-2029
        6.7.3 Israel Call Center Infrastructure (CCI) Software Market Size, 2018-2029
        6.7.4 Saudi Arabia Call Center Infrastructure (CCI) Software Market Size, 2018-2029
        6.7.5 UAE Call Center Infrastructure (CCI) Software Market Size, 2018-2029
7 Call Center Infrastructure (CCI) Software Companies Profiles
    7.1 Talkdesk
        7.1.1 Talkdesk Company Summary
        7.1.2 Talkdesk Business Overview
        7.1.3 Talkdesk Call Center Infrastructure (CCI) Software Major Product Offerings
        7.1.4 Talkdesk Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.1.5 Talkdesk Key News & Latest Developments
    7.2 NICE
        7.2.1 NICE Company Summary
        7.2.2 NICE Business Overview
        7.2.3 NICE Call Center Infrastructure (CCI) Software Major Product Offerings
        7.2.4 NICE Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.2.5 NICE Key News & Latest Developments
    7.3 Nextiva
        7.3.1 Nextiva Company Summary
        7.3.2 Nextiva Business Overview
        7.3.3 Nextiva Call Center Infrastructure (CCI) Software Major Product Offerings
        7.3.4 Nextiva Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.3.5 Nextiva Key News & Latest Developments
    7.4 Genesys
        7.4.1 Genesys Company Summary
        7.4.2 Genesys Business Overview
        7.4.3 Genesys Call Center Infrastructure (CCI) Software Major Product Offerings
        7.4.4 Genesys Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.4.5 Genesys Key News & Latest Developments
    7.5 UJET
        7.5.1 UJET Company Summary
        7.5.2 UJET Business Overview
        7.5.3 UJET Call Center Infrastructure (CCI) Software Major Product Offerings
        7.5.4 UJET Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.5.5 UJET Key News & Latest Developments
    7.6 Aircall
        7.6.1 Aircall Company Summary
        7.6.2 Aircall Business Overview
        7.6.3 Aircall Call Center Infrastructure (CCI) Software Major Product Offerings
        7.6.4 Aircall Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.6.5 Aircall Key News & Latest Developments
    7.7 Five9
        7.7.1 Five9 Company Summary
        7.7.2 Five9 Business Overview
        7.7.3 Five9 Call Center Infrastructure (CCI) Software Major Product Offerings
        7.7.4 Five9 Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.7.5 Five9 Key News & Latest Developments
    7.8 RingCentral
        7.8.1 RingCentral Company Summary
        7.8.2 RingCentral Business Overview
        7.8.3 RingCentral Call Center Infrastructure (CCI) Software Major Product Offerings
        7.8.4 RingCentral Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.8.5 RingCentral Key News & Latest Developments
    7.9 Ameyo
        7.9.1 Ameyo Company Summary
        7.9.2 Ameyo Business Overview
        7.9.3 Ameyo Call Center Infrastructure (CCI) Software Major Product Offerings
        7.9.4 Ameyo Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.9.5 Ameyo Key News & Latest Developments
    7.10 CloudTalk
        7.10.1 CloudTalk Company Summary
        7.10.2 CloudTalk Business Overview
        7.10.3 CloudTalk Call Center Infrastructure (CCI) Software Major Product Offerings
        7.10.4 CloudTalk Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.10.5 CloudTalk Key News & Latest Developments
    7.11 CallHippo
        7.11.1 CallHippo Company Summary
        7.11.2 CallHippo Business Overview
        7.11.3 CallHippo Call Center Infrastructure (CCI) Software Major Product Offerings
        7.11.4 CallHippo Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.11.5 CallHippo Key News & Latest Developments
    7.12 3CX
        7.12.1 3CX Company Summary
        7.12.2 3CX Business Overview
        7.12.3 3CX Call Center Infrastructure (CCI) Software Major Product Offerings
        7.12.4 3CX Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.12.5 3CX Key News & Latest Developments
    7.13 Cisco
        7.13.1 Cisco Company Summary
        7.13.2 Cisco Business Overview
        7.13.3 Cisco Call Center Infrastructure (CCI) Software Major Product Offerings
        7.13.4 Cisco Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.13.5 Cisco Key News & Latest Developments
    7.14 Kixie
        7.14.1 Kixie Company Summary
        7.14.2 Kixie Business Overview
        7.14.3 Kixie Call Center Infrastructure (CCI) Software Major Product Offerings
        7.14.4 Kixie Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.14.5 Kixie Key News & Latest Developments
    7.15 Saas Labs
        7.15.1 Saas Labs Company Summary
        7.15.2 Saas Labs Business Overview
        7.15.3 Saas Labs Call Center Infrastructure (CCI) Software Major Product Offerings
        7.15.4 Saas Labs Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.15.5 Saas Labs Key News & Latest Developments
    7.16 Call Tower
        7.16.1 Call Tower Company Summary
        7.16.2 Call Tower Business Overview
        7.16.3 Call Tower Call Center Infrastructure (CCI) Software Major Product Offerings
        7.16.4 Call Tower Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.16.5 Call Tower Key News & Latest Developments
    7.17 Tenfold
        7.17.1 Tenfold Company Summary
        7.17.2 Tenfold Business Overview
        7.17.3 Tenfold Call Center Infrastructure (CCI) Software Major Product Offerings
        7.17.4 Tenfold Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.17.5 Tenfold Key News & Latest Developments
    7.18 Dialpad
        7.18.1 Dialpad Company Summary
        7.18.2 Dialpad Business Overview
        7.18.3 Dialpad Call Center Infrastructure (CCI) Software Major Product Offerings
        7.18.4 Dialpad Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.18.5 Dialpad Key News & Latest Developments
    7.19 LiveVox
        7.19.1 LiveVox Company Summary
        7.19.2 LiveVox Business Overview
        7.19.3 LiveVox Call Center Infrastructure (CCI) Software Major Product Offerings
        7.19.4 LiveVox Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.19.5 LiveVox Key News & Latest Developments
    7.20 Ozonetel
        7.20.1 Ozonetel Company Summary
        7.20.2 Ozonetel Business Overview
        7.20.3 Ozonetel Call Center Infrastructure (CCI) Software Major Product Offerings
        7.20.4 Ozonetel Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.20.5 Ozonetel Key News & Latest Developments
    7.21 8x8 Cloud Communications
        7.21.1 8x8 Cloud Communications Company Summary
        7.21.2 8x8 Cloud Communications Business Overview
        7.21.3 8x8 Cloud Communications Call Center Infrastructure (CCI) Software Major Product Offerings
        7.21.4 8x8 Cloud Communications Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.21.5 8x8 Cloud Communications Key News & Latest Developments
    7.22 Replicant
        7.22.1 Replicant Company Summary
        7.22.2 Replicant Business Overview
        7.22.3 Replicant Call Center Infrastructure (CCI) Software Major Product Offerings
        7.22.4 Replicant Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.22.5 Replicant Key News & Latest Developments
    7.23 VCC Live Group
        7.23.1 VCC Live Group Company Summary
        7.23.2 VCC Live Group Business Overview
        7.23.3 VCC Live Group Call Center Infrastructure (CCI) Software Major Product Offerings
        7.23.4 VCC Live Group Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.23.5 VCC Live Group Key News & Latest Developments
    7.24 Spearline
        7.24.1 Spearline Company Summary
        7.24.2 Spearline Business Overview
        7.24.3 Spearline Call Center Infrastructure (CCI) Software Major Product Offerings
        7.24.4 Spearline Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.24.5 Spearline Key News & Latest Developments
    7.25 Knowlarity Communications
        7.25.1 Knowlarity Communications Company Summary
        7.25.2 Knowlarity Communications Business Overview
        7.25.3 Knowlarity Communications Call Center Infrastructure (CCI) Software Major Product Offerings
        7.25.4 Knowlarity Communications Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.25.5 Knowlarity Communications Key News & Latest Developments
    7.26 Zultys
        7.26.1 Zultys Company Summary
        7.26.2 Zultys Business Overview
        7.26.3 Zultys Call Center Infrastructure (CCI) Software Major Product Offerings
        7.26.4 Zultys Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.26.5 Zultys Key News & Latest Developments
    7.27 Vonage
        7.27.1 Vonage Company Summary
        7.27.2 Vonage Business Overview
        7.27.3 Vonage Call Center Infrastructure (CCI) Software Major Product Offerings
        7.27.4 Vonage Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.27.5 Vonage Key News & Latest Developments
    7.28 RingDNA
        7.28.1 RingDNA Company Summary
        7.28.2 RingDNA Business Overview
        7.28.3 RingDNA Call Center Infrastructure (CCI) Software Major Product Offerings
        7.28.4 RingDNA Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.28.5 RingDNA Key News & Latest Developments
    7.29 Squaretalk
        7.29.1 Squaretalk Company Summary
        7.29.2 Squaretalk Business Overview
        7.29.3 Squaretalk Call Center Infrastructure (CCI) Software Major Product Offerings
        7.29.4 Squaretalk Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.29.5 Squaretalk Key News & Latest Developments
    7.30 AT&T
        7.30.1 AT&T Company Summary
        7.30.2 AT&T Business Overview
        7.30.3 AT&T Call Center Infrastructure (CCI) Software Major Product Offerings
        7.30.4 AT&T Call Center Infrastructure (CCI) Software Revenue in Global Market (2018-2023)
        7.30.5 AT&T Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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Call Center Infrastructure (CCI) Software Market, Global Outlook and Forecast 2023-2029

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