Call Centre Workforce Management Software Market, Global Outlook and Forecast 2023-2029

Report ID: MMG214039 | Category: Service & Software | Pages: 62 | Format: PDF | Published Date: September 16,2023

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Report Summary

Contact center workforce software is used by companies to manage their call center employees' schedules, activities, and performance.
This report aims to provide a comprehensive presentation of the global market for Call Centre Workforce Management Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Centre Workforce Management Software. This report contains market size and forecasts of Call Centre Workforce Management Software in global, including the following market information:
Global Call Centre Workforce Management Software Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Call Centre Workforce Management Software market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
On-Premises Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Call Centre Workforce Management Software include Aspect, Genesys, Avaya, Calabrio, NICE, Five9, 8x8, Monet Software and Injixo, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Call Centre Workforce Management Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Call Centre Workforce Management Software Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Call Centre Workforce Management Software Market Segment Percentages, by Type, 2022 (%)
    On-Premises
    Cloud Based
Global Call Centre Workforce Management Software Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Call Centre Workforce Management Software Market Segment Percentages, by Application, 2022 (%)
    Large Enterprised
    SMEs
Global Call Centre Workforce Management Software Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Call Centre Workforce Management Software Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Call Centre Workforce Management Software revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Call Centre Workforce Management Software revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    Aspect
    Genesys
    Avaya
    Calabrio
    NICE
    Five9
    8x8
    Monet Software
    Injixo
    Dixa
    Mattersight
    Verint
    PlayVox
    Nectar Desk
Outline of Major Chapters:
Chapter 1: Introduces the definition of Call Centre Workforce Management Software, market overview.
Chapter 2: Global Call Centre Workforce Management Software market size in revenue.
Chapter 3: Detailed analysis of Call Centre Workforce Management Software company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Call Centre Workforce Management Software in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Call Centre Workforce Management Software Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Call Centre Workforce Management Software Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Call Centre Workforce Management Software Overall Market Size
    2.1 Global Call Centre Workforce Management Software Market Size: 2022 VS 2029
    2.2 Global Call Centre Workforce Management Software Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Call Centre Workforce Management Software Players in Global Market
    3.2 Top Global Call Centre Workforce Management Software Companies Ranked by Revenue
    3.3 Global Call Centre Workforce Management Software Revenue by Companies
    3.4 Top 3 and Top 5 Call Centre Workforce Management Software Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Call Centre Workforce Management Software Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Call Centre Workforce Management Software Players in Global Market
        3.6.1 List of Global Tier 1 Call Centre Workforce Management Software Companies
        3.6.2 List of Global Tier 2 and Tier 3 Call Centre Workforce Management Software Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Call Centre Workforce Management Software Market Size Markets, 2022 & 2029
        4.1.2 On-Premises
        4.1.3 Cloud Based
    4.2 By Type - Global Call Centre Workforce Management Software Revenue & Forecasts
        4.2.1 By Type - Global Call Centre Workforce Management Software Revenue, 2018-2023
        4.2.2 By Type - Global Call Centre Workforce Management Software Revenue, 2024-2029
        4.2.3 By Type - Global Call Centre Workforce Management Software Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Call Centre Workforce Management Software Market Size, 2022 & 2029
        5.1.2 Large Enterprised
        5.1.3 SMEs
    5.2 By Application - Global Call Centre Workforce Management Software Revenue & Forecasts
        5.2.1 By Application - Global Call Centre Workforce Management Software Revenue, 2018-2023
        5.2.2 By Application - Global Call Centre Workforce Management Software Revenue, 2024-2029
        5.2.3 By Application - Global Call Centre Workforce Management Software Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Call Centre Workforce Management Software Market Size, 2022 & 2029
    6.2 By Region - Global Call Centre Workforce Management Software Revenue & Forecasts
        6.2.1 By Region - Global Call Centre Workforce Management Software Revenue, 2018-2023
        6.2.2 By Region - Global Call Centre Workforce Management Software Revenue, 2024-2029
        6.2.3 By Region - Global Call Centre Workforce Management Software Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Call Centre Workforce Management Software Revenue, 2018-2029
        6.3.2 US Call Centre Workforce Management Software Market Size, 2018-2029
        6.3.3 Canada Call Centre Workforce Management Software Market Size, 2018-2029
        6.3.4 Mexico Call Centre Workforce Management Software Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Call Centre Workforce Management Software Revenue, 2018-2029
        6.4.2 Germany Call Centre Workforce Management Software Market Size, 2018-2029
        6.4.3 France Call Centre Workforce Management Software Market Size, 2018-2029
        6.4.4 U.K. Call Centre Workforce Management Software Market Size, 2018-2029
        6.4.5 Italy Call Centre Workforce Management Software Market Size, 2018-2029
        6.4.6 Russia Call Centre Workforce Management Software Market Size, 2018-2029
        6.4.7 Nordic Countries Call Centre Workforce Management Software Market Size, 2018-2029
        6.4.8 Benelux Call Centre Workforce Management Software Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Call Centre Workforce Management Software Revenue, 2018-2029
        6.5.2 China Call Centre Workforce Management Software Market Size, 2018-2029
        6.5.3 Japan Call Centre Workforce Management Software Market Size, 2018-2029
        6.5.4 South Korea Call Centre Workforce Management Software Market Size, 2018-2029
        6.5.5 Southeast Asia Call Centre Workforce Management Software Market Size, 2018-2029
        6.5.6 India Call Centre Workforce Management Software Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Call Centre Workforce Management Software Revenue, 2018-2029
        6.6.2 Brazil Call Centre Workforce Management Software Market Size, 2018-2029
        6.6.3 Argentina Call Centre Workforce Management Software Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Call Centre Workforce Management Software Revenue, 2018-2029
        6.7.2 Turkey Call Centre Workforce Management Software Market Size, 2018-2029
        6.7.3 Israel Call Centre Workforce Management Software Market Size, 2018-2029
        6.7.4 Saudi Arabia Call Centre Workforce Management Software Market Size, 2018-2029
        6.7.5 UAE Call Centre Workforce Management Software Market Size, 2018-2029
7 Call Centre Workforce Management Software Companies Profiles
    7.1 Aspect
        7.1.1 Aspect Company Summary
        7.1.2 Aspect Business Overview
        7.1.3 Aspect Call Centre Workforce Management Software Major Product Offerings
        7.1.4 Aspect Call Centre Workforce Management Software Revenue in Global Market (2018-2023)
        7.1.5 Aspect Key News & Latest Developments
    7.2 Genesys
        7.2.1 Genesys Company Summary
        7.2.2 Genesys Business Overview
        7.2.3 Genesys Call Centre Workforce Management Software Major Product Offerings
        7.2.4 Genesys Call Centre Workforce Management Software Revenue in Global Market (2018-2023)
        7.2.5 Genesys Key News & Latest Developments
    7.3 Avaya
        7.3.1 Avaya Company Summary
        7.3.2 Avaya Business Overview
        7.3.3 Avaya Call Centre Workforce Management Software Major Product Offerings
        7.3.4 Avaya Call Centre Workforce Management Software Revenue in Global Market (2018-2023)
        7.3.5 Avaya Key News & Latest Developments
    7.4 Calabrio
        7.4.1 Calabrio Company Summary
        7.4.2 Calabrio Business Overview
        7.4.3 Calabrio Call Centre Workforce Management Software Major Product Offerings
        7.4.4 Calabrio Call Centre Workforce Management Software Revenue in Global Market (2018-2023)
        7.4.5 Calabrio Key News & Latest Developments
    7.5 NICE
        7.5.1 NICE Company Summary
        7.5.2 NICE Business Overview
        7.5.3 NICE Call Centre Workforce Management Software Major Product Offerings
        7.5.4 NICE Call Centre Workforce Management Software Revenue in Global Market (2018-2023)
        7.5.5 NICE Key News & Latest Developments
    7.6 Five9
        7.6.1 Five9 Company Summary
        7.6.2 Five9 Business Overview
        7.6.3 Five9 Call Centre Workforce Management Software Major Product Offerings
        7.6.4 Five9 Call Centre Workforce Management Software Revenue in Global Market (2018-2023)
        7.6.5 Five9 Key News & Latest Developments
    7.7 8x8
        7.7.1 8x8 Company Summary
        7.7.2 8x8 Business Overview
        7.7.3 8x8 Call Centre Workforce Management Software Major Product Offerings
        7.7.4 8x8 Call Centre Workforce Management Software Revenue in Global Market (2018-2023)
        7.7.5 8x8 Key News & Latest Developments
    7.8 Monet Software
        7.8.1 Monet Software Company Summary
        7.8.2 Monet Software Business Overview
        7.8.3 Monet Software Call Centre Workforce Management Software Major Product Offerings
        7.8.4 Monet Software Call Centre Workforce Management Software Revenue in Global Market (2018-2023)
        7.8.5 Monet Software Key News & Latest Developments
    7.9 Injixo
        7.9.1 Injixo Company Summary
        7.9.2 Injixo Business Overview
        7.9.3 Injixo Call Centre Workforce Management Software Major Product Offerings
        7.9.4 Injixo Call Centre Workforce Management Software Revenue in Global Market (2018-2023)
        7.9.5 Injixo Key News & Latest Developments
    7.10 Dixa
        7.10.1 Dixa Company Summary
        7.10.2 Dixa Business Overview
        7.10.3 Dixa Call Centre Workforce Management Software Major Product Offerings
        7.10.4 Dixa Call Centre Workforce Management Software Revenue in Global Market (2018-2023)
        7.10.5 Dixa Key News & Latest Developments
    7.11 Mattersight
        7.11.1 Mattersight Company Summary
        7.11.2 Mattersight Business Overview
        7.11.3 Mattersight Call Centre Workforce Management Software Major Product Offerings
        7.11.4 Mattersight Call Centre Workforce Management Software Revenue in Global Market (2018-2023)
        7.11.5 Mattersight Key News & Latest Developments
    7.12 Verint
        7.12.1 Verint Company Summary
        7.12.2 Verint Business Overview
        7.12.3 Verint Call Centre Workforce Management Software Major Product Offerings
        7.12.4 Verint Call Centre Workforce Management Software Revenue in Global Market (2018-2023)
        7.12.5 Verint Key News & Latest Developments
    7.13 PlayVox
        7.13.1 PlayVox Company Summary
        7.13.2 PlayVox Business Overview
        7.13.3 PlayVox Call Centre Workforce Management Software Major Product Offerings
        7.13.4 PlayVox Call Centre Workforce Management Software Revenue in Global Market (2018-2023)
        7.13.5 PlayVox Key News & Latest Developments
    7.14 Nectar Desk
        7.14.1 Nectar Desk Company Summary
        7.14.2 Nectar Desk Business Overview
        7.14.3 Nectar Desk Call Centre Workforce Management Software Major Product Offerings
        7.14.4 Nectar Desk Call Centre Workforce Management Software Revenue in Global Market (2018-2023)
        7.14.5 Nectar Desk Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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Call Centre Workforce Management Software Market, Global Outlook and Forecast 2023-2029

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