Consumer Engagement Solutions Market, Global Outlook and Forecast 2023-2029

Report ID: MMG171709 | Category: Service & Software | Pages: 107 | Format: PDF | Published Date: August 16,2023

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Report Summary

Consumer engagement solutions manage customers through a variety of channels and touchpoints, including the full range of customer interactions.The solution provides detailed customer insight, greater operational efficiency and personalized interaction to take consumer engagement to a new level to help reduce customer churn
This report aims to provide a comprehensive presentation of the global market for Consumer Engagement Solutions, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Consumer Engagement Solutions. This report contains market size and forecasts of Consumer Engagement Solutions in global, including the following market information:
Global Consumer Engagement Solutions Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Consumer Engagement Solutions market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Software Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Consumer Engagement Solutions include Avaya, Aspect Software, Genesys, Calabrio, Microsoft, IBM, Oracle, Salesforce.com and Nuance Communications, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Consumer Engagement Solutions companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Consumer Engagement Solutions Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Consumer Engagement Solutions Market Segment Percentages, by Type, 2022 (%)
    Software
    Services
Global Consumer Engagement Solutions Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Consumer Engagement Solutions Market Segment Percentages, by Application, 2022 (%)
    Small & Medium Enterprise
    Large Enterprise
Global Consumer Engagement Solutions Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Consumer Engagement Solutions Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Consumer Engagement Solutions revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Consumer Engagement Solutions revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    Avaya
    Aspect Software
    Genesys
    Calabrio
    Microsoft
    IBM
    Oracle
    Salesforce.com
    Nuance Communications
    NICE Systems
    SAP
    Precisely
    Softtek
    Logic
    Deloitte
Outline of Major Chapters:
Chapter 1: Introduces the definition of Consumer Engagement Solutions, market overview.
Chapter 2: Global Consumer Engagement Solutions market size in revenue.
Chapter 3: Detailed analysis of Consumer Engagement Solutions company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Consumer Engagement Solutions in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Consumer Engagement Solutions Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Consumer Engagement Solutions Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Consumer Engagement Solutions Overall Market Size
    2.1 Global Consumer Engagement Solutions Market Size: 2022 VS 2029
    2.2 Global Consumer Engagement Solutions Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Consumer Engagement Solutions Players in Global Market
    3.2 Top Global Consumer Engagement Solutions Companies Ranked by Revenue
    3.3 Global Consumer Engagement Solutions Revenue by Companies
    3.4 Top 3 and Top 5 Consumer Engagement Solutions Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Consumer Engagement Solutions Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Consumer Engagement Solutions Players in Global Market
        3.6.1 List of Global Tier 1 Consumer Engagement Solutions Companies
        3.6.2 List of Global Tier 2 and Tier 3 Consumer Engagement Solutions Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Consumer Engagement Solutions Market Size Markets, 2022 & 2029
        4.1.2 Software
        4.1.3 Services
    4.2 By Type - Global Consumer Engagement Solutions Revenue & Forecasts
        4.2.1 By Type - Global Consumer Engagement Solutions Revenue, 2018-2023
        4.2.2 By Type - Global Consumer Engagement Solutions Revenue, 2024-2029
        4.2.3 By Type - Global Consumer Engagement Solutions Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Consumer Engagement Solutions Market Size, 2022 & 2029
        5.1.2 Small & Medium Enterprise
        5.1.3 Large Enterprise
    5.2 By Application - Global Consumer Engagement Solutions Revenue & Forecasts
        5.2.1 By Application - Global Consumer Engagement Solutions Revenue, 2018-2023
        5.2.2 By Application - Global Consumer Engagement Solutions Revenue, 2024-2029
        5.2.3 By Application - Global Consumer Engagement Solutions Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Consumer Engagement Solutions Market Size, 2022 & 2029
    6.2 By Region - Global Consumer Engagement Solutions Revenue & Forecasts
        6.2.1 By Region - Global Consumer Engagement Solutions Revenue, 2018-2023
        6.2.2 By Region - Global Consumer Engagement Solutions Revenue, 2024-2029
        6.2.3 By Region - Global Consumer Engagement Solutions Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Consumer Engagement Solutions Revenue, 2018-2029
        6.3.2 US Consumer Engagement Solutions Market Size, 2018-2029
        6.3.3 Canada Consumer Engagement Solutions Market Size, 2018-2029
        6.3.4 Mexico Consumer Engagement Solutions Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Consumer Engagement Solutions Revenue, 2018-2029
        6.4.2 Germany Consumer Engagement Solutions Market Size, 2018-2029
        6.4.3 France Consumer Engagement Solutions Market Size, 2018-2029
        6.4.4 U.K. Consumer Engagement Solutions Market Size, 2018-2029
        6.4.5 Italy Consumer Engagement Solutions Market Size, 2018-2029
        6.4.6 Russia Consumer Engagement Solutions Market Size, 2018-2029
        6.4.7 Nordic Countries Consumer Engagement Solutions Market Size, 2018-2029
        6.4.8 Benelux Consumer Engagement Solutions Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Consumer Engagement Solutions Revenue, 2018-2029
        6.5.2 China Consumer Engagement Solutions Market Size, 2018-2029
        6.5.3 Japan Consumer Engagement Solutions Market Size, 2018-2029
        6.5.4 South Korea Consumer Engagement Solutions Market Size, 2018-2029
        6.5.5 Southeast Asia Consumer Engagement Solutions Market Size, 2018-2029
        6.5.6 India Consumer Engagement Solutions Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Consumer Engagement Solutions Revenue, 2018-2029
        6.6.2 Brazil Consumer Engagement Solutions Market Size, 2018-2029
        6.6.3 Argentina Consumer Engagement Solutions Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Consumer Engagement Solutions Revenue, 2018-2029
        6.7.2 Turkey Consumer Engagement Solutions Market Size, 2018-2029
        6.7.3 Israel Consumer Engagement Solutions Market Size, 2018-2029
        6.7.4 Saudi Arabia Consumer Engagement Solutions Market Size, 2018-2029
        6.7.5 UAE Consumer Engagement Solutions Market Size, 2018-2029
7 Consumer Engagement Solutions Companies Profiles
    7.1 Avaya
        7.1.1 Avaya Company Summary
        7.1.2 Avaya Business Overview
        7.1.3 Avaya Consumer Engagement Solutions Major Product Offerings
        7.1.4 Avaya Consumer Engagement Solutions Revenue in Global Market (2018-2023)
        7.1.5 Avaya Key News & Latest Developments
    7.2 Aspect Software
        7.2.1 Aspect Software Company Summary
        7.2.2 Aspect Software Business Overview
        7.2.3 Aspect Software Consumer Engagement Solutions Major Product Offerings
        7.2.4 Aspect Software Consumer Engagement Solutions Revenue in Global Market (2018-2023)
        7.2.5 Aspect Software Key News & Latest Developments
    7.3 Genesys
        7.3.1 Genesys Company Summary
        7.3.2 Genesys Business Overview
        7.3.3 Genesys Consumer Engagement Solutions Major Product Offerings
        7.3.4 Genesys Consumer Engagement Solutions Revenue in Global Market (2018-2023)
        7.3.5 Genesys Key News & Latest Developments
    7.4 Calabrio
        7.4.1 Calabrio Company Summary
        7.4.2 Calabrio Business Overview
        7.4.3 Calabrio Consumer Engagement Solutions Major Product Offerings
        7.4.4 Calabrio Consumer Engagement Solutions Revenue in Global Market (2018-2023)
        7.4.5 Calabrio Key News & Latest Developments
    7.5 Microsoft
        7.5.1 Microsoft Company Summary
        7.5.2 Microsoft Business Overview
        7.5.3 Microsoft Consumer Engagement Solutions Major Product Offerings
        7.5.4 Microsoft Consumer Engagement Solutions Revenue in Global Market (2018-2023)
        7.5.5 Microsoft Key News & Latest Developments
    7.6 IBM
        7.6.1 IBM Company Summary
        7.6.2 IBM Business Overview
        7.6.3 IBM Consumer Engagement Solutions Major Product Offerings
        7.6.4 IBM Consumer Engagement Solutions Revenue in Global Market (2018-2023)
        7.6.5 IBM Key News & Latest Developments
    7.7 Oracle
        7.7.1 Oracle Company Summary
        7.7.2 Oracle Business Overview
        7.7.3 Oracle Consumer Engagement Solutions Major Product Offerings
        7.7.4 Oracle Consumer Engagement Solutions Revenue in Global Market (2018-2023)
        7.7.5 Oracle Key News & Latest Developments
    7.8 Salesforce.com
        7.8.1 Salesforce.com Company Summary
        7.8.2 Salesforce.com Business Overview
        7.8.3 Salesforce.com Consumer Engagement Solutions Major Product Offerings
        7.8.4 Salesforce.com Consumer Engagement Solutions Revenue in Global Market (2018-2023)
        7.8.5 Salesforce.com Key News & Latest Developments
    7.9 Nuance Communications
        7.9.1 Nuance Communications Company Summary
        7.9.2 Nuance Communications Business Overview
        7.9.3 Nuance Communications Consumer Engagement Solutions Major Product Offerings
        7.9.4 Nuance Communications Consumer Engagement Solutions Revenue in Global Market (2018-2023)
        7.9.5 Nuance Communications Key News & Latest Developments
    7.10 NICE Systems
        7.10.1 NICE Systems Company Summary
        7.10.2 NICE Systems Business Overview
        7.10.3 NICE Systems Consumer Engagement Solutions Major Product Offerings
        7.10.4 NICE Systems Consumer Engagement Solutions Revenue in Global Market (2018-2023)
        7.10.5 NICE Systems Key News & Latest Developments
    7.11 SAP
        7.11.1 SAP Company Summary
        7.11.2 SAP Business Overview
        7.11.3 SAP Consumer Engagement Solutions Major Product Offerings
        7.11.4 SAP Consumer Engagement Solutions Revenue in Global Market (2018-2023)
        7.11.5 SAP Key News & Latest Developments
    7.12 Precisely
        7.12.1 Precisely Company Summary
        7.12.2 Precisely Business Overview
        7.12.3 Precisely Consumer Engagement Solutions Major Product Offerings
        7.12.4 Precisely Consumer Engagement Solutions Revenue in Global Market (2018-2023)
        7.12.5 Precisely Key News & Latest Developments
    7.13 Softtek
        7.13.1 Softtek Company Summary
        7.13.2 Softtek Business Overview
        7.13.3 Softtek Consumer Engagement Solutions Major Product Offerings
        7.13.4 Softtek Consumer Engagement Solutions Revenue in Global Market (2018-2023)
        7.13.5 Softtek Key News & Latest Developments
    7.14 Logic
        7.14.1 Logic Company Summary
        7.14.2 Logic Business Overview
        7.14.3 Logic Consumer Engagement Solutions Major Product Offerings
        7.14.4 Logic Consumer Engagement Solutions Revenue in Global Market (2018-2023)
        7.14.5 Logic Key News & Latest Developments
    7.15 Deloitte
        7.15.1 Deloitte Company Summary
        7.15.2 Deloitte Business Overview
        7.15.3 Deloitte Consumer Engagement Solutions Major Product Offerings
        7.15.4 Deloitte Consumer Engagement Solutions Revenue in Global Market (2018-2023)
        7.15.5 Deloitte Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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