Contact Center Intelligence Market, Global Outlook and Forecast 2023-2029

Report ID: MMG239007 | Category: Service & Software | Pages: 60 | Format: PDF | Published Date: September 16,2023

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Report Description
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Report Summary

This report aims to provide a comprehensive presentation of the global market for Contact Center Intelligence, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Contact Center Intelligence. This report contains market size and forecasts of Contact Center Intelligence in global, including the following market information:
Global Contact Center Intelligence Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Contact Center Intelligence market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Chatbot Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Contact Center Intelligence include AWS, Artificial Solutions, Avaya, Google, IBM, Microsoft, Nuance Communications, Oracle and SAP, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Contact Center Intelligence companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Contact Center Intelligence Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Contact Center Intelligence Market Segment Percentages, by Type, 2022 (%)
    Chatbot
    Intelligent Interactive Voice Response (IVR) System
    Intelligent Virtual Assistant (IVA)
Global Contact Center Intelligence Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Contact Center Intelligence Market Segment Percentages, by Application, 2022 (%)
    IT & Telecom
    BFSI
    Government
    Healthcare
    Other
Global Contact Center Intelligence Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Contact Center Intelligence Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Contact Center Intelligence revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Contact Center Intelligence revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    AWS
    Artificial Solutions
    Avaya
    Google
    IBM
    Microsoft
    Nuance Communications
    Oracle
    SAP
    Zendesk
Outline of Major Chapters:
Chapter 1: Introduces the definition of Contact Center Intelligence, market overview.
Chapter 2: Global Contact Center Intelligence market size in revenue.
Chapter 3: Detailed analysis of Contact Center Intelligence company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Contact Center Intelligence in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Contact Center Intelligence Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Contact Center Intelligence Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Contact Center Intelligence Overall Market Size
    2.1 Global Contact Center Intelligence Market Size: 2022 VS 2029
    2.2 Global Contact Center Intelligence Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Contact Center Intelligence Players in Global Market
    3.2 Top Global Contact Center Intelligence Companies Ranked by Revenue
    3.3 Global Contact Center Intelligence Revenue by Companies
    3.4 Top 3 and Top 5 Contact Center Intelligence Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Contact Center Intelligence Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Contact Center Intelligence Players in Global Market
        3.6.1 List of Global Tier 1 Contact Center Intelligence Companies
        3.6.2 List of Global Tier 2 and Tier 3 Contact Center Intelligence Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Contact Center Intelligence Market Size Markets, 2022 & 2029
        4.1.2 Chatbot
        4.1.3 Intelligent Interactive Voice Response (IVR) System
        4.1.4 Intelligent Virtual Assistant (IVA)
    4.2 By Type - Global Contact Center Intelligence Revenue & Forecasts
        4.2.1 By Type - Global Contact Center Intelligence Revenue, 2018-2023
        4.2.2 By Type - Global Contact Center Intelligence Revenue, 2024-2029
        4.2.3 By Type - Global Contact Center Intelligence Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Contact Center Intelligence Market Size, 2022 & 2029
        5.1.2 IT & Telecom
        5.1.3 BFSI
        5.1.4 Government
        5.1.5 Healthcare
        5.1.6 Other
    5.2 By Application - Global Contact Center Intelligence Revenue & Forecasts
        5.2.1 By Application - Global Contact Center Intelligence Revenue, 2018-2023
        5.2.2 By Application - Global Contact Center Intelligence Revenue, 2024-2029
        5.2.3 By Application - Global Contact Center Intelligence Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Contact Center Intelligence Market Size, 2022 & 2029
    6.2 By Region - Global Contact Center Intelligence Revenue & Forecasts
        6.2.1 By Region - Global Contact Center Intelligence Revenue, 2018-2023
        6.2.2 By Region - Global Contact Center Intelligence Revenue, 2024-2029
        6.2.3 By Region - Global Contact Center Intelligence Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Contact Center Intelligence Revenue, 2018-2029
        6.3.2 US Contact Center Intelligence Market Size, 2018-2029
        6.3.3 Canada Contact Center Intelligence Market Size, 2018-2029
        6.3.4 Mexico Contact Center Intelligence Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Contact Center Intelligence Revenue, 2018-2029
        6.4.2 Germany Contact Center Intelligence Market Size, 2018-2029
        6.4.3 France Contact Center Intelligence Market Size, 2018-2029
        6.4.4 U.K. Contact Center Intelligence Market Size, 2018-2029
        6.4.5 Italy Contact Center Intelligence Market Size, 2018-2029
        6.4.6 Russia Contact Center Intelligence Market Size, 2018-2029
        6.4.7 Nordic Countries Contact Center Intelligence Market Size, 2018-2029
        6.4.8 Benelux Contact Center Intelligence Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Contact Center Intelligence Revenue, 2018-2029
        6.5.2 China Contact Center Intelligence Market Size, 2018-2029
        6.5.3 Japan Contact Center Intelligence Market Size, 2018-2029
        6.5.4 South Korea Contact Center Intelligence Market Size, 2018-2029
        6.5.5 Southeast Asia Contact Center Intelligence Market Size, 2018-2029
        6.5.6 India Contact Center Intelligence Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Contact Center Intelligence Revenue, 2018-2029
        6.6.2 Brazil Contact Center Intelligence Market Size, 2018-2029
        6.6.3 Argentina Contact Center Intelligence Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Contact Center Intelligence Revenue, 2018-2029
        6.7.2 Turkey Contact Center Intelligence Market Size, 2018-2029
        6.7.3 Israel Contact Center Intelligence Market Size, 2018-2029
        6.7.4 Saudi Arabia Contact Center Intelligence Market Size, 2018-2029
        6.7.5 UAE Contact Center Intelligence Market Size, 2018-2029
7 Contact Center Intelligence Companies Profiles
    7.1 AWS
        7.1.1 AWS Company Summary
        7.1.2 AWS Business Overview
        7.1.3 AWS Contact Center Intelligence Major Product Offerings
        7.1.4 AWS Contact Center Intelligence Revenue in Global Market (2018-2023)
        7.1.5 AWS Key News & Latest Developments
    7.2 Artificial Solutions
        7.2.1 Artificial Solutions Company Summary
        7.2.2 Artificial Solutions Business Overview
        7.2.3 Artificial Solutions Contact Center Intelligence Major Product Offerings
        7.2.4 Artificial Solutions Contact Center Intelligence Revenue in Global Market (2018-2023)
        7.2.5 Artificial Solutions Key News & Latest Developments
    7.3 Avaya
        7.3.1 Avaya Company Summary
        7.3.2 Avaya Business Overview
        7.3.3 Avaya Contact Center Intelligence Major Product Offerings
        7.3.4 Avaya Contact Center Intelligence Revenue in Global Market (2018-2023)
        7.3.5 Avaya Key News & Latest Developments
    7.4 Google
        7.4.1 Google Company Summary
        7.4.2 Google Business Overview
        7.4.3 Google Contact Center Intelligence Major Product Offerings
        7.4.4 Google Contact Center Intelligence Revenue in Global Market (2018-2023)
        7.4.5 Google Key News & Latest Developments
    7.5 IBM
        7.5.1 IBM Company Summary
        7.5.2 IBM Business Overview
        7.5.3 IBM Contact Center Intelligence Major Product Offerings
        7.5.4 IBM Contact Center Intelligence Revenue in Global Market (2018-2023)
        7.5.5 IBM Key News & Latest Developments
    7.6 Microsoft
        7.6.1 Microsoft Company Summary
        7.6.2 Microsoft Business Overview
        7.6.3 Microsoft Contact Center Intelligence Major Product Offerings
        7.6.4 Microsoft Contact Center Intelligence Revenue in Global Market (2018-2023)
        7.6.5 Microsoft Key News & Latest Developments
    7.7 Nuance Communications
        7.7.1 Nuance Communications Company Summary
        7.7.2 Nuance Communications Business Overview
        7.7.3 Nuance Communications Contact Center Intelligence Major Product Offerings
        7.7.4 Nuance Communications Contact Center Intelligence Revenue in Global Market (2018-2023)
        7.7.5 Nuance Communications Key News & Latest Developments
    7.8 Oracle
        7.8.1 Oracle Company Summary
        7.8.2 Oracle Business Overview
        7.8.3 Oracle Contact Center Intelligence Major Product Offerings
        7.8.4 Oracle Contact Center Intelligence Revenue in Global Market (2018-2023)
        7.8.5 Oracle Key News & Latest Developments
    7.9 SAP
        7.9.1 SAP Company Summary
        7.9.2 SAP Business Overview
        7.9.3 SAP Contact Center Intelligence Major Product Offerings
        7.9.4 SAP Contact Center Intelligence Revenue in Global Market (2018-2023)
        7.9.5 SAP Key News & Latest Developments
    7.10 Zendesk
        7.10.1 Zendesk Company Summary
        7.10.2 Zendesk Business Overview
        7.10.3 Zendesk Contact Center Intelligence Major Product Offerings
        7.10.4 Zendesk Contact Center Intelligence Revenue in Global Market (2018-2023)
        7.10.5 Zendesk Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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Contact Center Intelligence Market, Global Outlook and Forecast 2023-2029

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