Contact Center Outsourcing Service Market, Global Outlook and Forecast 2023-2029

Report ID: MMG233763 | Category: Service & Software | Pages: 112 | Format: PDF | Published Date: September 16,2023

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Report Description
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Report Summary

Contact Center Outsourcing occurs when a business hires an external customer service organization to staff and manage their call center from a separate location. In this situation, the customer service organization hires and trains their employees to handle all communication with customers for the business.
This report aims to provide a comprehensive presentation of the global market for Contact Center Outsourcing Service, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Contact Center Outsourcing Service. This report contains market size and forecasts of Contact Center Outsourcing Service in global, including the following market information:
Global Contact Center Outsourcing Service Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Contact Center Outsourcing Service market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Online Service Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Contact Center Outsourcing Service include CloudTask, Helpware, TeleTech Philippines, Bandalier, Ameridial, CC Capital Group, Conectys, ContactPoint 360 and Global Response, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Contact Center Outsourcing Service companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Contact Center Outsourcing Service Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Contact Center Outsourcing Service Market Segment Percentages, by Type, 2022 (%)
    Online Service
    Offline Service
Global Contact Center Outsourcing Service Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Contact Center Outsourcing Service Market Segment Percentages, by Application, 2022 (%)
    Large Enterprises
    SMEs
Global Contact Center Outsourcing Service Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Contact Center Outsourcing Service Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Contact Center Outsourcing Service revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Contact Center Outsourcing Service revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    CloudTask
    Helpware
    TeleTech Philippines
    Bandalier
    Ameridial
    CC Capital Group
    Conectys
    ContactPoint 360
    Global Response
    Go Answer
    MicroBilt
    HelloSells
    Influx
    Maxicus
    Millennial Services
    OneLink
    Peak Support
    Genesys
    TaskUs
    TDCX
    Teleperformance
    Wave Representatives
    Wow24-7
Outline of Major Chapters:
Chapter 1: Introduces the definition of Contact Center Outsourcing Service, market overview.
Chapter 2: Global Contact Center Outsourcing Service market size in revenue.
Chapter 3: Detailed analysis of Contact Center Outsourcing Service company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Contact Center Outsourcing Service in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Contact Center Outsourcing Service Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Contact Center Outsourcing Service Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Contact Center Outsourcing Service Overall Market Size
    2.1 Global Contact Center Outsourcing Service Market Size: 2022 VS 2029
    2.2 Global Contact Center Outsourcing Service Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Contact Center Outsourcing Service Players in Global Market
    3.2 Top Global Contact Center Outsourcing Service Companies Ranked by Revenue
    3.3 Global Contact Center Outsourcing Service Revenue by Companies
    3.4 Top 3 and Top 5 Contact Center Outsourcing Service Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Contact Center Outsourcing Service Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Contact Center Outsourcing Service Players in Global Market
        3.6.1 List of Global Tier 1 Contact Center Outsourcing Service Companies
        3.6.2 List of Global Tier 2 and Tier 3 Contact Center Outsourcing Service Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Contact Center Outsourcing Service Market Size Markets, 2022 & 2029
        4.1.2 Online Service
        4.1.3 Offline Service
    4.2 By Type - Global Contact Center Outsourcing Service Revenue & Forecasts
        4.2.1 By Type - Global Contact Center Outsourcing Service Revenue, 2018-2023
        4.2.2 By Type - Global Contact Center Outsourcing Service Revenue, 2024-2029
        4.2.3 By Type - Global Contact Center Outsourcing Service Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Contact Center Outsourcing Service Market Size, 2022 & 2029
        5.1.2 Large Enterprises
        5.1.3 SMEs
    5.2 By Application - Global Contact Center Outsourcing Service Revenue & Forecasts
        5.2.1 By Application - Global Contact Center Outsourcing Service Revenue, 2018-2023
        5.2.2 By Application - Global Contact Center Outsourcing Service Revenue, 2024-2029
        5.2.3 By Application - Global Contact Center Outsourcing Service Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Contact Center Outsourcing Service Market Size, 2022 & 2029
    6.2 By Region - Global Contact Center Outsourcing Service Revenue & Forecasts
        6.2.1 By Region - Global Contact Center Outsourcing Service Revenue, 2018-2023
        6.2.2 By Region - Global Contact Center Outsourcing Service Revenue, 2024-2029
        6.2.3 By Region - Global Contact Center Outsourcing Service Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Contact Center Outsourcing Service Revenue, 2018-2029
        6.3.2 US Contact Center Outsourcing Service Market Size, 2018-2029
        6.3.3 Canada Contact Center Outsourcing Service Market Size, 2018-2029
        6.3.4 Mexico Contact Center Outsourcing Service Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Contact Center Outsourcing Service Revenue, 2018-2029
        6.4.2 Germany Contact Center Outsourcing Service Market Size, 2018-2029
        6.4.3 France Contact Center Outsourcing Service Market Size, 2018-2029
        6.4.4 U.K. Contact Center Outsourcing Service Market Size, 2018-2029
        6.4.5 Italy Contact Center Outsourcing Service Market Size, 2018-2029
        6.4.6 Russia Contact Center Outsourcing Service Market Size, 2018-2029
        6.4.7 Nordic Countries Contact Center Outsourcing Service Market Size, 2018-2029
        6.4.8 Benelux Contact Center Outsourcing Service Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Contact Center Outsourcing Service Revenue, 2018-2029
        6.5.2 China Contact Center Outsourcing Service Market Size, 2018-2029
        6.5.3 Japan Contact Center Outsourcing Service Market Size, 2018-2029
        6.5.4 South Korea Contact Center Outsourcing Service Market Size, 2018-2029
        6.5.5 Southeast Asia Contact Center Outsourcing Service Market Size, 2018-2029
        6.5.6 India Contact Center Outsourcing Service Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Contact Center Outsourcing Service Revenue, 2018-2029
        6.6.2 Brazil Contact Center Outsourcing Service Market Size, 2018-2029
        6.6.3 Argentina Contact Center Outsourcing Service Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Contact Center Outsourcing Service Revenue, 2018-2029
        6.7.2 Turkey Contact Center Outsourcing Service Market Size, 2018-2029
        6.7.3 Israel Contact Center Outsourcing Service Market Size, 2018-2029
        6.7.4 Saudi Arabia Contact Center Outsourcing Service Market Size, 2018-2029
        6.7.5 UAE Contact Center Outsourcing Service Market Size, 2018-2029
7 Contact Center Outsourcing Service Companies Profiles
    7.1 CloudTask
        7.1.1 CloudTask Company Summary
        7.1.2 CloudTask Business Overview
        7.1.3 CloudTask Contact Center Outsourcing Service Major Product Offerings
        7.1.4 CloudTask Contact Center Outsourcing Service Revenue in Global Market (2018-2023)
        7.1.5 CloudTask Key News & Latest Developments
    7.2 Helpware
        7.2.1 Helpware Company Summary
        7.2.2 Helpware Business Overview
        7.2.3 Helpware Contact Center Outsourcing Service Major Product Offerings
        7.2.4 Helpware Contact Center Outsourcing Service Revenue in Global Market (2018-2023)
        7.2.5 Helpware Key News & Latest Developments
    7.3 TeleTech Philippines
        7.3.1 TeleTech Philippines Company Summary
        7.3.2 TeleTech Philippines Business Overview
        7.3.3 TeleTech Philippines Contact Center Outsourcing Service Major Product Offerings
        7.3.4 TeleTech Philippines Contact Center Outsourcing Service Revenue in Global Market (2018-2023)
        7.3.5 TeleTech Philippines Key News & Latest Developments
    7.4 Bandalier
        7.4.1 Bandalier Company Summary
        7.4.2 Bandalier Business Overview
        7.4.3 Bandalier Contact Center Outsourcing Service Major Product Offerings
        7.4.4 Bandalier Contact Center Outsourcing Service Revenue in Global Market (2018-2023)
        7.4.5 Bandalier Key News & Latest Developments
    7.5 Ameridial
        7.5.1 Ameridial Company Summary
        7.5.2 Ameridial Business Overview
        7.5.3 Ameridial Contact Center Outsourcing Service Major Product Offerings
        7.5.4 Ameridial Contact Center Outsourcing Service Revenue in Global Market (2018-2023)
        7.5.5 Ameridial Key News & Latest Developments
    7.6 CC Capital Group
        7.6.1 CC Capital Group Company Summary
        7.6.2 CC Capital Group Business Overview
        7.6.3 CC Capital Group Contact Center Outsourcing Service Major Product Offerings
        7.6.4 CC Capital Group Contact Center Outsourcing Service Revenue in Global Market (2018-2023)
        7.6.5 CC Capital Group Key News & Latest Developments
    7.7 Conectys
        7.7.1 Conectys Company Summary
        7.7.2 Conectys Business Overview
        7.7.3 Conectys Contact Center Outsourcing Service Major Product Offerings
        7.7.4 Conectys Contact Center Outsourcing Service Revenue in Global Market (2018-2023)
        7.7.5 Conectys Key News & Latest Developments
    7.8 ContactPoint 360
        7.8.1 ContactPoint 360 Company Summary
        7.8.2 ContactPoint 360 Business Overview
        7.8.3 ContactPoint 360 Contact Center Outsourcing Service Major Product Offerings
        7.8.4 ContactPoint 360 Contact Center Outsourcing Service Revenue in Global Market (2018-2023)
        7.8.5 ContactPoint 360 Key News & Latest Developments
    7.9 Global Response
        7.9.1 Global Response Company Summary
        7.9.2 Global Response Business Overview
        7.9.3 Global Response Contact Center Outsourcing Service Major Product Offerings
        7.9.4 Global Response Contact Center Outsourcing Service Revenue in Global Market (2018-2023)
        7.9.5 Global Response Key News & Latest Developments
    7.10 Go Answer
        7.10.1 Go Answer Company Summary
        7.10.2 Go Answer Business Overview
        7.10.3 Go Answer Contact Center Outsourcing Service Major Product Offerings
        7.10.4 Go Answer Contact Center Outsourcing Service Revenue in Global Market (2018-2023)
        7.10.5 Go Answer Key News & Latest Developments
    7.11 MicroBilt
        7.11.1 MicroBilt Company Summary
        7.11.2 MicroBilt Business Overview
        7.11.3 MicroBilt Contact Center Outsourcing Service Major Product Offerings
        7.11.4 MicroBilt Contact Center Outsourcing Service Revenue in Global Market (2018-2023)
        7.11.5 MicroBilt Key News & Latest Developments
    7.12 HelloSells
        7.12.1 HelloSells Company Summary
        7.12.2 HelloSells Business Overview
        7.12.3 HelloSells Contact Center Outsourcing Service Major Product Offerings
        7.12.4 HelloSells Contact Center Outsourcing Service Revenue in Global Market (2018-2023)
        7.12.5 HelloSells Key News & Latest Developments
    7.13 Influx
        7.13.1 Influx Company Summary
        7.13.2 Influx Business Overview
        7.13.3 Influx Contact Center Outsourcing Service Major Product Offerings
        7.13.4 Influx Contact Center Outsourcing Service Revenue in Global Market (2018-2023)
        7.13.5 Influx Key News & Latest Developments
    7.14 Maxicus
        7.14.1 Maxicus Company Summary
        7.14.2 Maxicus Business Overview
        7.14.3 Maxicus Contact Center Outsourcing Service Major Product Offerings
        7.14.4 Maxicus Contact Center Outsourcing Service Revenue in Global Market (2018-2023)
        7.14.5 Maxicus Key News & Latest Developments
    7.15 Millennial Services
        7.15.1 Millennial Services Company Summary
        7.15.2 Millennial Services Business Overview
        7.15.3 Millennial Services Contact Center Outsourcing Service Major Product Offerings
        7.15.4 Millennial Services Contact Center Outsourcing Service Revenue in Global Market (2018-2023)
        7.15.5 Millennial Services Key News & Latest Developments
    7.16 OneLink
        7.16.1 OneLink Company Summary
        7.16.2 OneLink Business Overview
        7.16.3 OneLink Contact Center Outsourcing Service Major Product Offerings
        7.16.4 OneLink Contact Center Outsourcing Service Revenue in Global Market (2018-2023)
        7.16.5 OneLink Key News & Latest Developments
    7.17 Peak Support
        7.17.1 Peak Support Company Summary
        7.17.2 Peak Support Business Overview
        7.17.3 Peak Support Contact Center Outsourcing Service Major Product Offerings
        7.17.4 Peak Support Contact Center Outsourcing Service Revenue in Global Market (2018-2023)
        7.17.5 Peak Support Key News & Latest Developments
    7.18 Genesys
        7.18.1 Genesys Company Summary
        7.18.2 Genesys Business Overview
        7.18.3 Genesys Contact Center Outsourcing Service Major Product Offerings
        7.18.4 Genesys Contact Center Outsourcing Service Revenue in Global Market (2018-2023)
        7.18.5 Genesys Key News & Latest Developments
    7.19 TaskUs
        7.19.1 TaskUs Company Summary
        7.19.2 TaskUs Business Overview
        7.19.3 TaskUs Contact Center Outsourcing Service Major Product Offerings
        7.19.4 TaskUs Contact Center Outsourcing Service Revenue in Global Market (2018-2023)
        7.19.5 TaskUs Key News & Latest Developments
    7.20 TDCX
        7.20.1 TDCX Company Summary
        7.20.2 TDCX Business Overview
        7.20.3 TDCX Contact Center Outsourcing Service Major Product Offerings
        7.20.4 TDCX Contact Center Outsourcing Service Revenue in Global Market (2018-2023)
        7.20.5 TDCX Key News & Latest Developments
    7.21 Teleperformance
        7.21.1 Teleperformance Company Summary
        7.21.2 Teleperformance Business Overview
        7.21.3 Teleperformance Contact Center Outsourcing Service Major Product Offerings
        7.21.4 Teleperformance Contact Center Outsourcing Service Revenue in Global Market (2018-2023)
        7.21.5 Teleperformance Key News & Latest Developments
    7.22 Wave Representatives
        7.22.1 Wave Representatives Company Summary
        7.22.2 Wave Representatives Business Overview
        7.22.3 Wave Representatives Contact Center Outsourcing Service Major Product Offerings
        7.22.4 Wave Representatives Contact Center Outsourcing Service Revenue in Global Market (2018-2023)
        7.22.5 Wave Representatives Key News & Latest Developments
    7.23 Wow24-7
        7.23.1 Wow24-7 Company Summary
        7.23.2 Wow24-7 Business Overview
        7.23.3 Wow24-7 Contact Center Outsourcing Service Major Product Offerings
        7.23.4 Wow24-7 Contact Center Outsourcing Service Revenue in Global Market (2018-2023)
        7.23.5 Wow24-7 Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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Contact Center Outsourcing Service Market, Global Outlook and Forecast 2023-2029

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