Conversation Intelligence Service Market, Global Outlook and Forecast 2023-2029

Report ID: MMG60754 | Category: Service & Software | Pages: 62 | Format: PDF | Published Date: February 28,2023

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Report Description
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Report Summary

Conversation intelligence (CI) software is a machine learning-infused sales training software tool that records, transcribes, and analyzes sales calls. Through analyzing sales calls, CI software can identify keywords and topics of conversation so users can quickly jump to those points in the recorded sales calls and further analyze valuable insights. CI software can be used by businesses to take notes on key conversations with potential buyers, identify risky or noncompliant topics of conversation, coach new sales representatives on best practices, and any other use cases that can be used from the analysis and transcription of sales calls.
This report aims to provide a comprehensive presentation of the global market for Conversation Intelligence Service, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Conversation Intelligence Service. This report contains market size and forecasts of Conversation Intelligence Service in global, including the following market information:
Global Conversation Intelligence Service Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Conversation Intelligence Service market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Cloud-based Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Conversation Intelligence Service include Gong.io, Chorus.ai (AffectLayer), SalesLoft, CallRail, ExecVision, RingDNA, Jiminny, VoiceOps and DialogTech, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Conversation Intelligence Service companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Conversation Intelligence Service Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Conversation Intelligence Service Market Segment Percentages, by Type, 2022 (%)
    Cloud-based
    On-premises
Global Conversation Intelligence Service Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Conversation Intelligence Service Market Segment Percentages, by Application, 2022 (%)
    Large Enterprises
    SMEs
Global Conversation Intelligence Service Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Conversation Intelligence Service Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Conversation Intelligence Service revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Conversation Intelligence Service revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    Gong.io
    Chorus.ai (AffectLayer)
    SalesLoft
    CallRail
    ExecVision
    RingDNA
    Jiminny
    VoiceOps
    DialogTech
    Convin
    Dialpad
    Refract
    Tethr
Outline of Major Chapters:
Chapter 1: Introduces the definition of Conversation Intelligence Service, market overview.
Chapter 2: Global Conversation Intelligence Service market size in revenue.
Chapter 3: Detailed analysis of Conversation Intelligence Service company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Conversation Intelligence Service in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Conversation Intelligence Service Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Conversation Intelligence Service Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Conversation Intelligence Service Overall Market Size
    2.1 Global Conversation Intelligence Service Market Size: 2022 VS 2029
    2.2 Global Conversation Intelligence Service Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Conversation Intelligence Service Players in Global Market
    3.2 Top Global Conversation Intelligence Service Companies Ranked by Revenue
    3.3 Global Conversation Intelligence Service Revenue by Companies
    3.4 Top 3 and Top 5 Conversation Intelligence Service Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Conversation Intelligence Service Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Conversation Intelligence Service Players in Global Market
        3.6.1 List of Global Tier 1 Conversation Intelligence Service Companies
        3.6.2 List of Global Tier 2 and Tier 3 Conversation Intelligence Service Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Conversation Intelligence Service Market Size Markets, 2022 & 2029
        4.1.2 Cloud-based
        4.1.3 On-premises
    4.2 By Type - Global Conversation Intelligence Service Revenue & Forecasts
        4.2.1 By Type - Global Conversation Intelligence Service Revenue, 2018-2023
        4.2.2 By Type - Global Conversation Intelligence Service Revenue, 2024-2029
        4.2.3 By Type - Global Conversation Intelligence Service Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Conversation Intelligence Service Market Size, 2022 & 2029
        5.1.2 Large Enterprises
        5.1.3 SMEs
    5.2 By Application - Global Conversation Intelligence Service Revenue & Forecasts
        5.2.1 By Application - Global Conversation Intelligence Service Revenue, 2018-2023
        5.2.2 By Application - Global Conversation Intelligence Service Revenue, 2024-2029
        5.2.3 By Application - Global Conversation Intelligence Service Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Conversation Intelligence Service Market Size, 2022 & 2029
    6.2 By Region - Global Conversation Intelligence Service Revenue & Forecasts
        6.2.1 By Region - Global Conversation Intelligence Service Revenue, 2018-2023
        6.2.2 By Region - Global Conversation Intelligence Service Revenue, 2024-2029
        6.2.3 By Region - Global Conversation Intelligence Service Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Conversation Intelligence Service Revenue, 2018-2029
        6.3.2 US Conversation Intelligence Service Market Size, 2018-2029
        6.3.3 Canada Conversation Intelligence Service Market Size, 2018-2029
        6.3.4 Mexico Conversation Intelligence Service Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Conversation Intelligence Service Revenue, 2018-2029
        6.4.2 Germany Conversation Intelligence Service Market Size, 2018-2029
        6.4.3 France Conversation Intelligence Service Market Size, 2018-2029
        6.4.4 U.K. Conversation Intelligence Service Market Size, 2018-2029
        6.4.5 Italy Conversation Intelligence Service Market Size, 2018-2029
        6.4.6 Russia Conversation Intelligence Service Market Size, 2018-2029
        6.4.7 Nordic Countries Conversation Intelligence Service Market Size, 2018-2029
        6.4.8 Benelux Conversation Intelligence Service Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Conversation Intelligence Service Revenue, 2018-2029
        6.5.2 China Conversation Intelligence Service Market Size, 2018-2029
        6.5.3 Japan Conversation Intelligence Service Market Size, 2018-2029
        6.5.4 South Korea Conversation Intelligence Service Market Size, 2018-2029
        6.5.5 Southeast Asia Conversation Intelligence Service Market Size, 2018-2029
        6.5.6 India Conversation Intelligence Service Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Conversation Intelligence Service Revenue, 2018-2029
        6.6.2 Brazil Conversation Intelligence Service Market Size, 2018-2029
        6.6.3 Argentina Conversation Intelligence Service Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Conversation Intelligence Service Revenue, 2018-2029
        6.7.2 Turkey Conversation Intelligence Service Market Size, 2018-2029
        6.7.3 Israel Conversation Intelligence Service Market Size, 2018-2029
        6.7.4 Saudi Arabia Conversation Intelligence Service Market Size, 2018-2029
        6.7.5 UAE Conversation Intelligence Service Market Size, 2018-2029
7 Conversation Intelligence Service Companies Profiles
    7.1 Gong.io
        7.1.1 Gong.io Company Summary
        7.1.2 Gong.io Business Overview
        7.1.3 Gong.io Conversation Intelligence Service Major Product Offerings
        7.1.4 Gong.io Conversation Intelligence Service Revenue in Global Market (2018-2023)
        7.1.5 Gong.io Key News & Latest Developments
    7.2 Chorus.ai (AffectLayer)
        7.2.1 Chorus.ai (AffectLayer) Company Summary
        7.2.2 Chorus.ai (AffectLayer) Business Overview
        7.2.3 Chorus.ai (AffectLayer) Conversation Intelligence Service Major Product Offerings
        7.2.4 Chorus.ai (AffectLayer) Conversation Intelligence Service Revenue in Global Market (2018-2023)
        7.2.5 Chorus.ai (AffectLayer) Key News & Latest Developments
    7.3 SalesLoft
        7.3.1 SalesLoft Company Summary
        7.3.2 SalesLoft Business Overview
        7.3.3 SalesLoft Conversation Intelligence Service Major Product Offerings
        7.3.4 SalesLoft Conversation Intelligence Service Revenue in Global Market (2018-2023)
        7.3.5 SalesLoft Key News & Latest Developments
    7.4 CallRail
        7.4.1 CallRail Company Summary
        7.4.2 CallRail Business Overview
        7.4.3 CallRail Conversation Intelligence Service Major Product Offerings
        7.4.4 CallRail Conversation Intelligence Service Revenue in Global Market (2018-2023)
        7.4.5 CallRail Key News & Latest Developments
    7.5 ExecVision
        7.5.1 ExecVision Company Summary
        7.5.2 ExecVision Business Overview
        7.5.3 ExecVision Conversation Intelligence Service Major Product Offerings
        7.5.4 ExecVision Conversation Intelligence Service Revenue in Global Market (2018-2023)
        7.5.5 ExecVision Key News & Latest Developments
    7.6 RingDNA
        7.6.1 RingDNA Company Summary
        7.6.2 RingDNA Business Overview
        7.6.3 RingDNA Conversation Intelligence Service Major Product Offerings
        7.6.4 RingDNA Conversation Intelligence Service Revenue in Global Market (2018-2023)
        7.6.5 RingDNA Key News & Latest Developments
    7.7 Jiminny
        7.7.1 Jiminny Company Summary
        7.7.2 Jiminny Business Overview
        7.7.3 Jiminny Conversation Intelligence Service Major Product Offerings
        7.7.4 Jiminny Conversation Intelligence Service Revenue in Global Market (2018-2023)
        7.7.5 Jiminny Key News & Latest Developments
    7.8 VoiceOps
        7.8.1 VoiceOps Company Summary
        7.8.2 VoiceOps Business Overview
        7.8.3 VoiceOps Conversation Intelligence Service Major Product Offerings
        7.8.4 VoiceOps Conversation Intelligence Service Revenue in Global Market (2018-2023)
        7.8.5 VoiceOps Key News & Latest Developments
    7.9 DialogTech
        7.9.1 DialogTech Company Summary
        7.9.2 DialogTech Business Overview
        7.9.3 DialogTech Conversation Intelligence Service Major Product Offerings
        7.9.4 DialogTech Conversation Intelligence Service Revenue in Global Market (2018-2023)
        7.9.5 DialogTech Key News & Latest Developments
    7.10 Convin
        7.10.1 Convin Company Summary
        7.10.2 Convin Business Overview
        7.10.3 Convin Conversation Intelligence Service Major Product Offerings
        7.10.4 Convin Conversation Intelligence Service Revenue in Global Market (2018-2023)
        7.10.5 Convin Key News & Latest Developments
    7.11 Dialpad
        7.11.1 Dialpad Company Summary
        7.11.2 Dialpad Business Overview
        7.11.3 Dialpad Conversation Intelligence Service Major Product Offerings
        7.11.4 Dialpad Conversation Intelligence Service Revenue in Global Market (2018-2023)
        7.11.5 Dialpad Key News & Latest Developments
    7.12 Refract
        7.12.1 Refract Company Summary
        7.12.2 Refract Business Overview
        7.12.3 Refract Conversation Intelligence Service Major Product Offerings
        7.12.4 Refract Conversation Intelligence Service Revenue in Global Market (2018-2023)
        7.12.5 Refract Key News & Latest Developments
    7.13 Tethr
        7.13.1 Tethr Company Summary
        7.13.2 Tethr Business Overview
        7.13.3 Tethr Conversation Intelligence Service Major Product Offerings
        7.13.4 Tethr Conversation Intelligence Service Revenue in Global Market (2018-2023)
        7.13.5 Tethr Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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Conversation Intelligence Service Market, Global Outlook and Forecast 2023-2029

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