Conversational AI Platform Market, Global Outlook and Forecast 2023-2029

Report ID: MMG47857 | Category: Service & Software | Pages: 114 | Format: PDF | Published Date: February 21,2023

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Report Summary

Conversational AI Platform offers a user-friendly dialog designer to help develop and implement solutions for automating customer service, customer engagement, and human-computer interactions through natural language understanding and speech generation.
This report aims to provide a comprehensive presentation of the global market for Conversational AI Platform, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Conversational AI Platform. This report contains market size and forecasts of Conversational AI Platform in global, including the following market information:
Global Conversational AI Platform Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Conversational AI Platform market was valued at US$ 2420.4 million in 2022 and is projected to reach US$ 7196.3 million by 2029, at a CAGR of 16.8% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
Global core conversational AI platform players include IBM, Genesys, LivePerson etc. The top 3 companies hold a share about 35%. North America is the largest market, with a share about 38%, followed by Asia-Pacific and Europe with the share about 32% and 23%. In terms of product, app conversational AI platform is the largest segment, with a share over 51%. And in terms of application, the largest application is large enterprises, followed by SMEs.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Conversational AI Platform companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Conversational AI Platform Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Conversational AI Platform Market Segment Percentages, by Type, 2022 (%)
    Web Conversational AI Platform
    App Conversational AI Platform
Global Conversational AI Platform Market, by End User, 2018-2023, 2024-2029 ($ millions)
Global Conversational AI Platform Market Segment Percentages, by End User, 2022 (%)
    Large Enterprises
    SMEs
Global Conversational AI Platform Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Conversational AI Platform Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Conversational AI Platform revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Conversational AI Platform revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    SAP
    IBM
    Microsoft
    Ada
    Kore.ai
    Conversica
    LivePerson
    Genesys
    Boost.ai
    Kata.ai
    Cognigy
    OneReach.ai
    Avaamo
    Just AI
    Kasisto
    Active.Ai
    Solvvy
    Certainly
    Hyro
    Mindsay
Outline of Major Chapters:
Chapter 1: Introduces the definition of Conversational AI Platform, market overview.
Chapter 2: Global Conversational AI Platform market size in revenue.
Chapter 3: Detailed analysis of Conversational AI Platform company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by end user, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Conversational AI Platform in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Conversational AI Platform Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by End User
    1.3 Global Conversational AI Platform Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Conversational AI Platform Overall Market Size
    2.1 Global Conversational AI Platform Market Size: 2022 VS 2029
    2.2 Global Conversational AI Platform Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Conversational AI Platform Players in Global Market
    3.2 Top Global Conversational AI Platform Companies Ranked by Revenue
    3.3 Global Conversational AI Platform Revenue by Companies
    3.4 Top 3 and Top 5 Conversational AI Platform Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Conversational AI Platform Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Conversational AI Platform Players in Global Market
        3.6.1 List of Global Tier 1 Conversational AI Platform Companies
        3.6.2 List of Global Tier 2 and Tier 3 Conversational AI Platform Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Conversational AI Platform Market Size Markets, 2022 & 2029
        4.1.2 Web Conversational AI Platform
        4.1.3 App Conversational AI Platform
    4.2 By Type - Global Conversational AI Platform Revenue & Forecasts
        4.2.1 By Type - Global Conversational AI Platform Revenue, 2018-2023
        4.2.2 By Type - Global Conversational AI Platform Revenue, 2024-2029
        4.2.3 By Type - Global Conversational AI Platform Revenue Market Share, 2018-2029
5 Sights by End User
    5.1 Overview
        5.1.1 By End User - Global Conversational AI Platform Market Size, 2022 & 2029
        5.1.2 Large Enterprises
        5.1.3 SMEs
    5.2 By End User - Global Conversational AI Platform Revenue & Forecasts
        5.2.1 By End User - Global Conversational AI Platform Revenue, 2018-2023
        5.2.2 By End User - Global Conversational AI Platform Revenue, 2024-2029
        5.2.3 By End User - Global Conversational AI Platform Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Conversational AI Platform Market Size, 2022 & 2029
    6.2 By Region - Global Conversational AI Platform Revenue & Forecasts
        6.2.1 By Region - Global Conversational AI Platform Revenue, 2018-2023
        6.2.2 By Region - Global Conversational AI Platform Revenue, 2024-2029
        6.2.3 By Region - Global Conversational AI Platform Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Conversational AI Platform Revenue, 2018-2029
        6.3.2 US Conversational AI Platform Market Size, 2018-2029
        6.3.3 Canada Conversational AI Platform Market Size, 2018-2029
        6.3.4 Mexico Conversational AI Platform Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Conversational AI Platform Revenue, 2018-2029
        6.4.2 Germany Conversational AI Platform Market Size, 2018-2029
        6.4.3 France Conversational AI Platform Market Size, 2018-2029
        6.4.4 U.K. Conversational AI Platform Market Size, 2018-2029
        6.4.5 Italy Conversational AI Platform Market Size, 2018-2029
        6.4.6 Russia Conversational AI Platform Market Size, 2018-2029
        6.4.7 Nordic Countries Conversational AI Platform Market Size, 2018-2029
        6.4.8 Benelux Conversational AI Platform Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Conversational AI Platform Revenue, 2018-2029
        6.5.2 China Conversational AI Platform Market Size, 2018-2029
        6.5.3 Japan Conversational AI Platform Market Size, 2018-2029
        6.5.4 South Korea Conversational AI Platform Market Size, 2018-2029
        6.5.5 Southeast Asia Conversational AI Platform Market Size, 2018-2029
        6.5.6 India Conversational AI Platform Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Conversational AI Platform Revenue, 2018-2029
        6.6.2 Brazil Conversational AI Platform Market Size, 2018-2029
        6.6.3 Argentina Conversational AI Platform Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Conversational AI Platform Revenue, 2018-2029
        6.7.2 Turkey Conversational AI Platform Market Size, 2018-2029
        6.7.3 Israel Conversational AI Platform Market Size, 2018-2029
        6.7.4 Saudi Arabia Conversational AI Platform Market Size, 2018-2029
        6.7.5 UAE Conversational AI Platform Market Size, 2018-2029
7 Conversational AI Platform Companies Profiles
    7.1 SAP
        7.1.1 SAP Company Summary
        7.1.2 SAP Business Overview
        7.1.3 SAP Conversational AI Platform Major Product Offerings
        7.1.4 SAP Conversational AI Platform Revenue in Global Market (2018-2023)
        7.1.5 SAP Key News & Latest Developments
    7.2 IBM
        7.2.1 IBM Company Summary
        7.2.2 IBM Business Overview
        7.2.3 IBM Conversational AI Platform Major Product Offerings
        7.2.4 IBM Conversational AI Platform Revenue in Global Market (2018-2023)
        7.2.5 IBM Key News & Latest Developments
    7.3 Microsoft
        7.3.1 Microsoft Company Summary
        7.3.2 Microsoft Business Overview
        7.3.3 Microsoft Conversational AI Platform Major Product Offerings
        7.3.4 Microsoft Conversational AI Platform Revenue in Global Market (2018-2023)
        7.3.5 Microsoft Key News & Latest Developments
    7.4 Ada
        7.4.1 Ada Company Summary
        7.4.2 Ada Business Overview
        7.4.3 Ada Conversational AI Platform Major Product Offerings
        7.4.4 Ada Conversational AI Platform Revenue in Global Market (2018-2023)
        7.4.5 Ada Key News & Latest Developments
    7.5 Kore.ai
        7.5.1 Kore.ai Company Summary
        7.5.2 Kore.ai Business Overview
        7.5.3 Kore.ai Conversational AI Platform Major Product Offerings
        7.5.4 Kore.ai Conversational AI Platform Revenue in Global Market (2018-2023)
        7.5.5 Kore.ai Key News & Latest Developments
    7.6 Conversica
        7.6.1 Conversica Company Summary
        7.6.2 Conversica Business Overview
        7.6.3 Conversica Conversational AI Platform Major Product Offerings
        7.6.4 Conversica Conversational AI Platform Revenue in Global Market (2018-2023)
        7.6.5 Conversica Key News & Latest Developments
    7.7 LivePerson
        7.7.1 LivePerson Company Summary
        7.7.2 LivePerson Business Overview
        7.7.3 LivePerson Conversational AI Platform Major Product Offerings
        7.7.4 LivePerson Conversational AI Platform Revenue in Global Market (2018-2023)
        7.7.5 LivePerson Key News & Latest Developments
    7.8 Genesys
        7.8.1 Genesys Company Summary
        7.8.2 Genesys Business Overview
        7.8.3 Genesys Conversational AI Platform Major Product Offerings
        7.8.4 Genesys Conversational AI Platform Revenue in Global Market (2018-2023)
        7.8.5 Genesys Key News & Latest Developments
    7.9 Boost.ai
        7.9.1 Boost.ai Company Summary
        7.9.2 Boost.ai Business Overview
        7.9.3 Boost.ai Conversational AI Platform Major Product Offerings
        7.9.4 Boost.ai Conversational AI Platform Revenue in Global Market (2018-2023)
        7.9.5 Boost.ai Key News & Latest Developments
    7.10 Kata.ai
        7.10.1 Kata.ai Company Summary
        7.10.2 Kata.ai Business Overview
        7.10.3 Kata.ai Conversational AI Platform Major Product Offerings
        7.10.4 Kata.ai Conversational AI Platform Revenue in Global Market (2018-2023)
        7.10.5 Kata.ai Key News & Latest Developments
    7.11 Cognigy
        7.11.1 Cognigy Company Summary
        7.11.2 Cognigy Business Overview
        7.11.3 Cognigy Conversational AI Platform Major Product Offerings
        7.11.4 Cognigy Conversational AI Platform Revenue in Global Market (2018-2023)
        7.11.5 Cognigy Key News & Latest Developments
    7.12 OneReach.ai
        7.12.1 OneReach.ai Company Summary
        7.12.2 OneReach.ai Business Overview
        7.12.3 OneReach.ai Conversational AI Platform Major Product Offerings
        7.12.4 OneReach.ai Conversational AI Platform Revenue in Global Market (2018-2023)
        7.12.5 OneReach.ai Key News & Latest Developments
    7.13 Avaamo
        7.13.1 Avaamo Company Summary
        7.13.2 Avaamo Business Overview
        7.13.3 Avaamo Conversational AI Platform Major Product Offerings
        7.13.4 Avaamo Conversational AI Platform Revenue in Global Market (2018-2023)
        7.13.5 Avaamo Key News & Latest Developments
    7.14 Just AI
        7.14.1 Just AI Company Summary
        7.14.2 Just AI Business Overview
        7.14.3 Just AI Conversational AI Platform Major Product Offerings
        7.14.4 Just AI Conversational AI Platform Revenue in Global Market (2018-2023)
        7.14.5 Just AI Key News & Latest Developments
    7.15 Kasisto
        7.15.1 Kasisto Company Summary
        7.15.2 Kasisto Business Overview
        7.15.3 Kasisto Conversational AI Platform Major Product Offerings
        7.15.4 Kasisto Conversational AI Platform Revenue in Global Market (2018-2023)
        7.15.5 Kasisto Key News & Latest Developments
    7.16 Active.Ai
        7.16.1 Active.Ai Company Summary
        7.16.2 Active.Ai Business Overview
        7.16.3 Active.Ai Conversational AI Platform Major Product Offerings
        7.16.4 Active.Ai Conversational AI Platform Revenue in Global Market (2018-2023)
        7.16.5 Active.Ai Key News & Latest Developments
    7.17 Solvvy
        7.17.1 Solvvy Company Summary
        7.17.2 Solvvy Business Overview
        7.17.3 Solvvy Conversational AI Platform Major Product Offerings
        7.17.4 Solvvy Conversational AI Platform Revenue in Global Market (2018-2023)
        7.17.5 Solvvy Key News & Latest Developments
    7.18 Certainly
        7.18.1 Certainly Company Summary
        7.18.2 Certainly Business Overview
        7.18.3 Certainly Conversational AI Platform Major Product Offerings
        7.18.4 Certainly Conversational AI Platform Revenue in Global Market (2018-2023)
        7.18.5 Certainly Key News & Latest Developments
    7.19 Hyro
        7.19.1 Hyro Company Summary
        7.19.2 Hyro Business Overview
        7.19.3 Hyro Conversational AI Platform Major Product Offerings
        7.19.4 Hyro Conversational AI Platform Revenue in Global Market (2018-2023)
        7.19.5 Hyro Key News & Latest Developments
    7.20 Mindsay
        7.20.1 Mindsay Company Summary
        7.20.2 Mindsay Business Overview
        7.20.3 Mindsay Conversational AI Platform Major Product Offerings
        7.20.4 Mindsay Conversational AI Platform Revenue in Global Market (2018-2023)
        7.20.5 Mindsay Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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Conversational AI Platform Market, Global Outlook and Forecast 2023-2029

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