Conversational Customer Engagement Software Market, Global Outlook and Forecast 2023-2029

Report ID: MMG210984 | Category: Service & Software | Pages: 69 | Format: PDF | Published Date: September 16,2023

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Report Summary

Conversational customer engagement software is an alternative approach to ticket-based customer service, using the customer and not the incident as the center of action. These solutions facilitate omnichannel customer service that recognizes individuals with an identity and a history, allowing customers to interact with and be identified by the software using any channel at any time. Conversational customer engagement software leverages automatic customer lookup and routing combined with skills-based agent matching to reduce or eliminate the awkward and repetitive nature of customer service calls.
This report aims to provide a comprehensive presentation of the global market for Conversational Customer Engagement Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Conversational Customer Engagement Software. This report contains market size and forecasts of Conversational Customer Engagement Software in global, including the following market information:
Global Conversational Customer Engagement Software Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Conversational Customer Engagement Software market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Cloud-based Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Conversational Customer Engagement Software include Intercom, Drift, Freshdesk, Dixa, Kustomer, HubSpot, Crisp Software, Avaya and Gladly, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Conversational Customer Engagement Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Conversational Customer Engagement Software Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Conversational Customer Engagement Software Market Segment Percentages, by Type, 2022 (%)
    Cloud-based
    Web-based
Global Conversational Customer Engagement Software Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Conversational Customer Engagement Software Market Segment Percentages, by Application, 2022 (%)
    Large Enterprises
    SMEs
Global Conversational Customer Engagement Software Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Conversational Customer Engagement Software Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Conversational Customer Engagement Software revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Conversational Customer Engagement Software revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    Intercom
    Drift
    Freshdesk
    Dixa
    Kustomer
    HubSpot
    Crisp Software
    Avaya
    Gladly
    Sonar
    RingCentral
    ContactEngine
    Quiq
    Radiance Labs
Outline of Major Chapters:
Chapter 1: Introduces the definition of Conversational Customer Engagement Software, market overview.
Chapter 2: Global Conversational Customer Engagement Software market size in revenue.
Chapter 3: Detailed analysis of Conversational Customer Engagement Software company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Conversational Customer Engagement Software in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Conversational Customer Engagement Software Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Conversational Customer Engagement Software Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Conversational Customer Engagement Software Overall Market Size
    2.1 Global Conversational Customer Engagement Software Market Size: 2022 VS 2029
    2.2 Global Conversational Customer Engagement Software Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Conversational Customer Engagement Software Players in Global Market
    3.2 Top Global Conversational Customer Engagement Software Companies Ranked by Revenue
    3.3 Global Conversational Customer Engagement Software Revenue by Companies
    3.4 Top 3 and Top 5 Conversational Customer Engagement Software Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Conversational Customer Engagement Software Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Conversational Customer Engagement Software Players in Global Market
        3.6.1 List of Global Tier 1 Conversational Customer Engagement Software Companies
        3.6.2 List of Global Tier 2 and Tier 3 Conversational Customer Engagement Software Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Conversational Customer Engagement Software Market Size Markets, 2022 & 2029
        4.1.2 Cloud-based
        4.1.3 Web-based
    4.2 By Type - Global Conversational Customer Engagement Software Revenue & Forecasts
        4.2.1 By Type - Global Conversational Customer Engagement Software Revenue, 2018-2023
        4.2.2 By Type - Global Conversational Customer Engagement Software Revenue, 2024-2029
        4.2.3 By Type - Global Conversational Customer Engagement Software Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Conversational Customer Engagement Software Market Size, 2022 & 2029
        5.1.2 Large Enterprises
        5.1.3 SMEs
    5.2 By Application - Global Conversational Customer Engagement Software Revenue & Forecasts
        5.2.1 By Application - Global Conversational Customer Engagement Software Revenue, 2018-2023
        5.2.2 By Application - Global Conversational Customer Engagement Software Revenue, 2024-2029
        5.2.3 By Application - Global Conversational Customer Engagement Software Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Conversational Customer Engagement Software Market Size, 2022 & 2029
    6.2 By Region - Global Conversational Customer Engagement Software Revenue & Forecasts
        6.2.1 By Region - Global Conversational Customer Engagement Software Revenue, 2018-2023
        6.2.2 By Region - Global Conversational Customer Engagement Software Revenue, 2024-2029
        6.2.3 By Region - Global Conversational Customer Engagement Software Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Conversational Customer Engagement Software Revenue, 2018-2029
        6.3.2 US Conversational Customer Engagement Software Market Size, 2018-2029
        6.3.3 Canada Conversational Customer Engagement Software Market Size, 2018-2029
        6.3.4 Mexico Conversational Customer Engagement Software Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Conversational Customer Engagement Software Revenue, 2018-2029
        6.4.2 Germany Conversational Customer Engagement Software Market Size, 2018-2029
        6.4.3 France Conversational Customer Engagement Software Market Size, 2018-2029
        6.4.4 U.K. Conversational Customer Engagement Software Market Size, 2018-2029
        6.4.5 Italy Conversational Customer Engagement Software Market Size, 2018-2029
        6.4.6 Russia Conversational Customer Engagement Software Market Size, 2018-2029
        6.4.7 Nordic Countries Conversational Customer Engagement Software Market Size, 2018-2029
        6.4.8 Benelux Conversational Customer Engagement Software Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Conversational Customer Engagement Software Revenue, 2018-2029
        6.5.2 China Conversational Customer Engagement Software Market Size, 2018-2029
        6.5.3 Japan Conversational Customer Engagement Software Market Size, 2018-2029
        6.5.4 South Korea Conversational Customer Engagement Software Market Size, 2018-2029
        6.5.5 Southeast Asia Conversational Customer Engagement Software Market Size, 2018-2029
        6.5.6 India Conversational Customer Engagement Software Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Conversational Customer Engagement Software Revenue, 2018-2029
        6.6.2 Brazil Conversational Customer Engagement Software Market Size, 2018-2029
        6.6.3 Argentina Conversational Customer Engagement Software Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Conversational Customer Engagement Software Revenue, 2018-2029
        6.7.2 Turkey Conversational Customer Engagement Software Market Size, 2018-2029
        6.7.3 Israel Conversational Customer Engagement Software Market Size, 2018-2029
        6.7.4 Saudi Arabia Conversational Customer Engagement Software Market Size, 2018-2029
        6.7.5 UAE Conversational Customer Engagement Software Market Size, 2018-2029
7 Conversational Customer Engagement Software Companies Profiles
    7.1 Intercom
        7.1.1 Intercom Company Summary
        7.1.2 Intercom Business Overview
        7.1.3 Intercom Conversational Customer Engagement Software Major Product Offerings
        7.1.4 Intercom Conversational Customer Engagement Software Revenue in Global Market (2018-2023)
        7.1.5 Intercom Key News & Latest Developments
    7.2 Drift
        7.2.1 Drift Company Summary
        7.2.2 Drift Business Overview
        7.2.3 Drift Conversational Customer Engagement Software Major Product Offerings
        7.2.4 Drift Conversational Customer Engagement Software Revenue in Global Market (2018-2023)
        7.2.5 Drift Key News & Latest Developments
    7.3 Freshdesk
        7.3.1 Freshdesk Company Summary
        7.3.2 Freshdesk Business Overview
        7.3.3 Freshdesk Conversational Customer Engagement Software Major Product Offerings
        7.3.4 Freshdesk Conversational Customer Engagement Software Revenue in Global Market (2018-2023)
        7.3.5 Freshdesk Key News & Latest Developments
    7.4 Dixa
        7.4.1 Dixa Company Summary
        7.4.2 Dixa Business Overview
        7.4.3 Dixa Conversational Customer Engagement Software Major Product Offerings
        7.4.4 Dixa Conversational Customer Engagement Software Revenue in Global Market (2018-2023)
        7.4.5 Dixa Key News & Latest Developments
    7.5 Kustomer
        7.5.1 Kustomer Company Summary
        7.5.2 Kustomer Business Overview
        7.5.3 Kustomer Conversational Customer Engagement Software Major Product Offerings
        7.5.4 Kustomer Conversational Customer Engagement Software Revenue in Global Market (2018-2023)
        7.5.5 Kustomer Key News & Latest Developments
    7.6 HubSpot
        7.6.1 HubSpot Company Summary
        7.6.2 HubSpot Business Overview
        7.6.3 HubSpot Conversational Customer Engagement Software Major Product Offerings
        7.6.4 HubSpot Conversational Customer Engagement Software Revenue in Global Market (2018-2023)
        7.6.5 HubSpot Key News & Latest Developments
    7.7 Crisp Software
        7.7.1 Crisp Software Company Summary
        7.7.2 Crisp Software Business Overview
        7.7.3 Crisp Software Conversational Customer Engagement Software Major Product Offerings
        7.7.4 Crisp Software Conversational Customer Engagement Software Revenue in Global Market (2018-2023)
        7.7.5 Crisp Software Key News & Latest Developments
    7.8 Avaya
        7.8.1 Avaya Company Summary
        7.8.2 Avaya Business Overview
        7.8.3 Avaya Conversational Customer Engagement Software Major Product Offerings
        7.8.4 Avaya Conversational Customer Engagement Software Revenue in Global Market (2018-2023)
        7.8.5 Avaya Key News & Latest Developments
    7.9 Gladly
        7.9.1 Gladly Company Summary
        7.9.2 Gladly Business Overview
        7.9.3 Gladly Conversational Customer Engagement Software Major Product Offerings
        7.9.4 Gladly Conversational Customer Engagement Software Revenue in Global Market (2018-2023)
        7.9.5 Gladly Key News & Latest Developments
    7.10 Sonar
        7.10.1 Sonar Company Summary
        7.10.2 Sonar Business Overview
        7.10.3 Sonar Conversational Customer Engagement Software Major Product Offerings
        7.10.4 Sonar Conversational Customer Engagement Software Revenue in Global Market (2018-2023)
        7.10.5 Sonar Key News & Latest Developments
    7.11 RingCentral
        7.11.1 RingCentral Company Summary
        7.11.2 RingCentral Business Overview
        7.11.3 RingCentral Conversational Customer Engagement Software Major Product Offerings
        7.11.4 RingCentral Conversational Customer Engagement Software Revenue in Global Market (2018-2023)
        7.11.5 RingCentral Key News & Latest Developments
    7.12 ContactEngine
        7.12.1 ContactEngine Company Summary
        7.12.2 ContactEngine Business Overview
        7.12.3 ContactEngine Conversational Customer Engagement Software Major Product Offerings
        7.12.4 ContactEngine Conversational Customer Engagement Software Revenue in Global Market (2018-2023)
        7.12.5 ContactEngine Key News & Latest Developments
    7.13 Quiq
        7.13.1 Quiq Company Summary
        7.13.2 Quiq Business Overview
        7.13.3 Quiq Conversational Customer Engagement Software Major Product Offerings
        7.13.4 Quiq Conversational Customer Engagement Software Revenue in Global Market (2018-2023)
        7.13.5 Quiq Key News & Latest Developments
    7.14 Radiance Labs
        7.14.1 Radiance Labs Company Summary
        7.14.2 Radiance Labs Business Overview
        7.14.3 Radiance Labs Conversational Customer Engagement Software Major Product Offerings
        7.14.4 Radiance Labs Conversational Customer Engagement Software Revenue in Global Market (2018-2023)
        7.14.5 Radiance Labs Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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