CRM SaaS Market, Global Outlook and Forecast 2023-2029

Report ID: MMG174171 | Category: Service & Software | Pages: 102 | Format: PDF | Published Date: August 16,2023

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This report aims to provide a comprehensive presentation of the global market for CRM SaaS, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding CRM SaaS. This report contains market size and forecasts of CRM SaaS in global, including the following market information:
Global CRM SaaS Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global CRM SaaS market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
All in One Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of CRM SaaS include Salesforce, HubSpot Sales Hub, ActiveCampaign, Zoho, Freshsales, Pipedrive, Monday.com, Thryv and Keap (Formerly Infusionsoft), etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the CRM SaaS companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global CRM SaaS Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global CRM SaaS Market Segment Percentages, by Type, 2022 (%)
    All in One
    Standalone
Global CRM SaaS Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global CRM SaaS Market Segment Percentages, by Application, 2022 (%)
    Small and Micro Enterprises
    Medium-sized Enterprise
    Large Enterprise
Global CRM SaaS Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global CRM SaaS Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies CRM SaaS revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies CRM SaaS revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    Salesforce
    HubSpot Sales Hub
    ActiveCampaign
    Zoho
    Freshsales
    Pipedrive
    Monday.com
    Thryv
    Keap (Formerly Infusionsoft)
    SharpSpring
    Copper
    Pipeliner CRM
    Zendesk Sell
    Nimble
    Dynamics 365 Sales
    Nutshell
    Less Annoying CRM
Outline of Major Chapters:
Chapter 1: Introduces the definition of CRM SaaS, market overview.
Chapter 2: Global CRM SaaS market size in revenue.
Chapter 3: Detailed analysis of CRM SaaS company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of CRM SaaS in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 CRM SaaS Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global CRM SaaS Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global CRM SaaS Overall Market Size
    2.1 Global CRM SaaS Market Size: 2022 VS 2029
    2.2 Global CRM SaaS Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top CRM SaaS Players in Global Market
    3.2 Top Global CRM SaaS Companies Ranked by Revenue
    3.3 Global CRM SaaS Revenue by Companies
    3.4 Top 3 and Top 5 CRM SaaS Companies in Global Market, by Revenue in 2022
    3.5 Global Companies CRM SaaS Product Type
    3.6 Tier 1, Tier 2 and Tier 3 CRM SaaS Players in Global Market
        3.6.1 List of Global Tier 1 CRM SaaS Companies
        3.6.2 List of Global Tier 2 and Tier 3 CRM SaaS Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global CRM SaaS Market Size Markets, 2022 & 2029
        4.1.2 All in One
        4.1.3 Standalone
    4.2 By Type - Global CRM SaaS Revenue & Forecasts
        4.2.1 By Type - Global CRM SaaS Revenue, 2018-2023
        4.2.2 By Type - Global CRM SaaS Revenue, 2024-2029
        4.2.3 By Type - Global CRM SaaS Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global CRM SaaS Market Size, 2022 & 2029
        5.1.2 Small and Micro Enterprises
        5.1.3 Medium-sized Enterprise
        5.1.4 Large Enterprise
    5.2 By Application - Global CRM SaaS Revenue & Forecasts
        5.2.1 By Application - Global CRM SaaS Revenue, 2018-2023
        5.2.2 By Application - Global CRM SaaS Revenue, 2024-2029
        5.2.3 By Application - Global CRM SaaS Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global CRM SaaS Market Size, 2022 & 2029
    6.2 By Region - Global CRM SaaS Revenue & Forecasts
        6.2.1 By Region - Global CRM SaaS Revenue, 2018-2023
        6.2.2 By Region - Global CRM SaaS Revenue, 2024-2029
        6.2.3 By Region - Global CRM SaaS Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America CRM SaaS Revenue, 2018-2029
        6.3.2 US CRM SaaS Market Size, 2018-2029
        6.3.3 Canada CRM SaaS Market Size, 2018-2029
        6.3.4 Mexico CRM SaaS Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe CRM SaaS Revenue, 2018-2029
        6.4.2 Germany CRM SaaS Market Size, 2018-2029
        6.4.3 France CRM SaaS Market Size, 2018-2029
        6.4.4 U.K. CRM SaaS Market Size, 2018-2029
        6.4.5 Italy CRM SaaS Market Size, 2018-2029
        6.4.6 Russia CRM SaaS Market Size, 2018-2029
        6.4.7 Nordic Countries CRM SaaS Market Size, 2018-2029
        6.4.8 Benelux CRM SaaS Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia CRM SaaS Revenue, 2018-2029
        6.5.2 China CRM SaaS Market Size, 2018-2029
        6.5.3 Japan CRM SaaS Market Size, 2018-2029
        6.5.4 South Korea CRM SaaS Market Size, 2018-2029
        6.5.5 Southeast Asia CRM SaaS Market Size, 2018-2029
        6.5.6 India CRM SaaS Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America CRM SaaS Revenue, 2018-2029
        6.6.2 Brazil CRM SaaS Market Size, 2018-2029
        6.6.3 Argentina CRM SaaS Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa CRM SaaS Revenue, 2018-2029
        6.7.2 Turkey CRM SaaS Market Size, 2018-2029
        6.7.3 Israel CRM SaaS Market Size, 2018-2029
        6.7.4 Saudi Arabia CRM SaaS Market Size, 2018-2029
        6.7.5 UAE CRM SaaS Market Size, 2018-2029
7 CRM SaaS Companies Profiles
    7.1 Salesforce
        7.1.1 Salesforce Company Summary
        7.1.2 Salesforce Business Overview
        7.1.3 Salesforce CRM SaaS Major Product Offerings
        7.1.4 Salesforce CRM SaaS Revenue in Global Market (2018-2023)
        7.1.5 Salesforce Key News & Latest Developments
    7.2 HubSpot Sales Hub
        7.2.1 HubSpot Sales Hub Company Summary
        7.2.2 HubSpot Sales Hub Business Overview
        7.2.3 HubSpot Sales Hub CRM SaaS Major Product Offerings
        7.2.4 HubSpot Sales Hub CRM SaaS Revenue in Global Market (2018-2023)
        7.2.5 HubSpot Sales Hub Key News & Latest Developments
    7.3 ActiveCampaign
        7.3.1 ActiveCampaign Company Summary
        7.3.2 ActiveCampaign Business Overview
        7.3.3 ActiveCampaign CRM SaaS Major Product Offerings
        7.3.4 ActiveCampaign CRM SaaS Revenue in Global Market (2018-2023)
        7.3.5 ActiveCampaign Key News & Latest Developments
    7.4 Zoho
        7.4.1 Zoho Company Summary
        7.4.2 Zoho Business Overview
        7.4.3 Zoho CRM SaaS Major Product Offerings
        7.4.4 Zoho CRM SaaS Revenue in Global Market (2018-2023)
        7.4.5 Zoho Key News & Latest Developments
    7.5 Freshsales
        7.5.1 Freshsales Company Summary
        7.5.2 Freshsales Business Overview
        7.5.3 Freshsales CRM SaaS Major Product Offerings
        7.5.4 Freshsales CRM SaaS Revenue in Global Market (2018-2023)
        7.5.5 Freshsales Key News & Latest Developments
    7.6 Pipedrive
        7.6.1 Pipedrive Company Summary
        7.6.2 Pipedrive Business Overview
        7.6.3 Pipedrive CRM SaaS Major Product Offerings
        7.6.4 Pipedrive CRM SaaS Revenue in Global Market (2018-2023)
        7.6.5 Pipedrive Key News & Latest Developments
    7.7 Monday.com
        7.7.1 Monday.com Company Summary
        7.7.2 Monday.com Business Overview
        7.7.3 Monday.com CRM SaaS Major Product Offerings
        7.7.4 Monday.com CRM SaaS Revenue in Global Market (2018-2023)
        7.7.5 Monday.com Key News & Latest Developments
    7.8 Thryv
        7.8.1 Thryv Company Summary
        7.8.2 Thryv Business Overview
        7.8.3 Thryv CRM SaaS Major Product Offerings
        7.8.4 Thryv CRM SaaS Revenue in Global Market (2018-2023)
        7.8.5 Thryv Key News & Latest Developments
    7.9 Keap (Formerly Infusionsoft)
        7.9.1 Keap (Formerly Infusionsoft) Company Summary
        7.9.2 Keap (Formerly Infusionsoft) Business Overview
        7.9.3 Keap (Formerly Infusionsoft) CRM SaaS Major Product Offerings
        7.9.4 Keap (Formerly Infusionsoft) CRM SaaS Revenue in Global Market (2018-2023)
        7.9.5 Keap (Formerly Infusionsoft) Key News & Latest Developments
    7.10 SharpSpring
        7.10.1 SharpSpring Company Summary
        7.10.2 SharpSpring Business Overview
        7.10.3 SharpSpring CRM SaaS Major Product Offerings
        7.10.4 SharpSpring CRM SaaS Revenue in Global Market (2018-2023)
        7.10.5 SharpSpring Key News & Latest Developments
    7.11 Copper
        7.11.1 Copper Company Summary
        7.11.2 Copper Business Overview
        7.11.3 Copper CRM SaaS Major Product Offerings
        7.11.4 Copper CRM SaaS Revenue in Global Market (2018-2023)
        7.11.5 Copper Key News & Latest Developments
    7.12 Pipeliner CRM
        7.12.1 Pipeliner CRM Company Summary
        7.12.2 Pipeliner CRM Business Overview
        7.12.3 Pipeliner CRM CRM SaaS Major Product Offerings
        7.12.4 Pipeliner CRM CRM SaaS Revenue in Global Market (2018-2023)
        7.12.5 Pipeliner CRM Key News & Latest Developments
    7.13 Zendesk Sell
        7.13.1 Zendesk Sell Company Summary
        7.13.2 Zendesk Sell Business Overview
        7.13.3 Zendesk Sell CRM SaaS Major Product Offerings
        7.13.4 Zendesk Sell CRM SaaS Revenue in Global Market (2018-2023)
        7.13.5 Zendesk Sell Key News & Latest Developments
    7.14 Nimble
        7.14.1 Nimble Company Summary
        7.14.2 Nimble Business Overview
        7.14.3 Nimble CRM SaaS Major Product Offerings
        7.14.4 Nimble CRM SaaS Revenue in Global Market (2018-2023)
        7.14.5 Nimble Key News & Latest Developments
    7.15 Dynamics 365 Sales
        7.15.1 Dynamics 365 Sales Company Summary
        7.15.2 Dynamics 365 Sales Business Overview
        7.15.3 Dynamics 365 Sales CRM SaaS Major Product Offerings
        7.15.4 Dynamics 365 Sales CRM SaaS Revenue in Global Market (2018-2023)
        7.15.5 Dynamics 365 Sales Key News & Latest Developments
    7.16 Nutshell
        7.16.1 Nutshell Company Summary
        7.16.2 Nutshell Business Overview
        7.16.3 Nutshell CRM SaaS Major Product Offerings
        7.16.4 Nutshell CRM SaaS Revenue in Global Market (2018-2023)
        7.16.5 Nutshell Key News & Latest Developments
    7.17 Less Annoying CRM
        7.17.1 Less Annoying CRM Company Summary
        7.17.2 Less Annoying CRM Business Overview
        7.17.3 Less Annoying CRM CRM SaaS Major Product Offerings
        7.17.4 Less Annoying CRM CRM SaaS Revenue in Global Market (2018-2023)
        7.17.5 Less Annoying CRM Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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