Customer e-Care Services Market, Global Outlook and Forecast 2023-2029

Report ID: MMG171702 | Category: Service & Software | Pages: 102 | Format: PDF | Published Date: August 16,2023

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Report Description
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Report Summary

Electronics care is a new way of providing services to customers through the online medium. Customer care services are an important aspect of any organization; hence, today s organizations are trying to build electronic channels, customer relationship management (CRM) software, and web portals to gain competitive advantage over competitors. These advancements in technologies have given rise to new e-care and direct marketing programs and proliferation of customer interaction touch points. E-care services are helping organizations to build strong customer relationships, increase brand loyalty, and customer interaction. In addition, e-care services help organizations to grow faster and reach more customers. Organizations are using a wide variety of offline and online channels to capture a large base of customers. Organizations are trying to interact more with their customers, and more of this interaction is likely to be electronic. In addition, e-care service provides various benefits such as address large numbers of customer in small time, cost-effectiveness, and greater customer satisfaction.
This report aims to provide a comprehensive presentation of the global market for Customer e-Care Services, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer e-Care Services. This report contains market size and forecasts of Customer e-Care Services in global, including the following market information:
Global Customer e-Care Services Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Customer e-Care Services market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Software Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Customer e-Care Services include Teleperformance SA, Concentrix Corporation, Sykes Enterprises, Intrado Corporation, Sitel, Synnex Corporation, TTEC Holdings, StarTek and Amdocs, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Customer e-Care Services companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer e-Care Services Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Customer e-Care Services Market Segment Percentages, by Type, 2022 (%)
    Software
    Services
Global Customer e-Care Services Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Customer e-Care Services Market Segment Percentages, by Application, 2022 (%)
    BFSI
    Telecommunications and IT
    Retail
    Aerospace and Defense
    Healthcare
    Others
Global Customer e-Care Services Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Customer e-Care Services Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Customer e-Care Services revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Customer e-Care Services revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    Teleperformance SA
    Concentrix Corporation
    Sykes Enterprises
    Intrado Corporation
    Sitel
    Synnex Corporation
    TTEC Holdings
    StarTek
    Amdocs
    Capital Square Partners(Aegis)
    Alorica
    SPi Global
    Advanced Customer Services
    Infosys Limited
    Accenture
    Transcom
Outline of Major Chapters:
Chapter 1: Introduces the definition of Customer e-Care Services, market overview.
Chapter 2: Global Customer e-Care Services market size in revenue.
Chapter 3: Detailed analysis of Customer e-Care Services company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Customer e-Care Services in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Customer e-Care Services Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Customer e-Care Services Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Customer e-Care Services Overall Market Size
    2.1 Global Customer e-Care Services Market Size: 2022 VS 2029
    2.2 Global Customer e-Care Services Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Customer e-Care Services Players in Global Market
    3.2 Top Global Customer e-Care Services Companies Ranked by Revenue
    3.3 Global Customer e-Care Services Revenue by Companies
    3.4 Top 3 and Top 5 Customer e-Care Services Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Customer e-Care Services Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Customer e-Care Services Players in Global Market
        3.6.1 List of Global Tier 1 Customer e-Care Services Companies
        3.6.2 List of Global Tier 2 and Tier 3 Customer e-Care Services Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Customer e-Care Services Market Size Markets, 2022 & 2029
        4.1.2 Software
        4.1.3 Services
    4.2 By Type - Global Customer e-Care Services Revenue & Forecasts
        4.2.1 By Type - Global Customer e-Care Services Revenue, 2018-2023
        4.2.2 By Type - Global Customer e-Care Services Revenue, 2024-2029
        4.2.3 By Type - Global Customer e-Care Services Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Customer e-Care Services Market Size, 2022 & 2029
        5.1.2 BFSI
        5.1.3 Telecommunications and IT
        5.1.4 Retail
        5.1.5 Aerospace and Defense
        5.1.6 Healthcare
        5.1.7 Others
    5.2 By Application - Global Customer e-Care Services Revenue & Forecasts
        5.2.1 By Application - Global Customer e-Care Services Revenue, 2018-2023
        5.2.2 By Application - Global Customer e-Care Services Revenue, 2024-2029
        5.2.3 By Application - Global Customer e-Care Services Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Customer e-Care Services Market Size, 2022 & 2029
    6.2 By Region - Global Customer e-Care Services Revenue & Forecasts
        6.2.1 By Region - Global Customer e-Care Services Revenue, 2018-2023
        6.2.2 By Region - Global Customer e-Care Services Revenue, 2024-2029
        6.2.3 By Region - Global Customer e-Care Services Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Customer e-Care Services Revenue, 2018-2029
        6.3.2 US Customer e-Care Services Market Size, 2018-2029
        6.3.3 Canada Customer e-Care Services Market Size, 2018-2029
        6.3.4 Mexico Customer e-Care Services Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Customer e-Care Services Revenue, 2018-2029
        6.4.2 Germany Customer e-Care Services Market Size, 2018-2029
        6.4.3 France Customer e-Care Services Market Size, 2018-2029
        6.4.4 U.K. Customer e-Care Services Market Size, 2018-2029
        6.4.5 Italy Customer e-Care Services Market Size, 2018-2029
        6.4.6 Russia Customer e-Care Services Market Size, 2018-2029
        6.4.7 Nordic Countries Customer e-Care Services Market Size, 2018-2029
        6.4.8 Benelux Customer e-Care Services Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Customer e-Care Services Revenue, 2018-2029
        6.5.2 China Customer e-Care Services Market Size, 2018-2029
        6.5.3 Japan Customer e-Care Services Market Size, 2018-2029
        6.5.4 South Korea Customer e-Care Services Market Size, 2018-2029
        6.5.5 Southeast Asia Customer e-Care Services Market Size, 2018-2029
        6.5.6 India Customer e-Care Services Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Customer e-Care Services Revenue, 2018-2029
        6.6.2 Brazil Customer e-Care Services Market Size, 2018-2029
        6.6.3 Argentina Customer e-Care Services Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Customer e-Care Services Revenue, 2018-2029
        6.7.2 Turkey Customer e-Care Services Market Size, 2018-2029
        6.7.3 Israel Customer e-Care Services Market Size, 2018-2029
        6.7.4 Saudi Arabia Customer e-Care Services Market Size, 2018-2029
        6.7.5 UAE Customer e-Care Services Market Size, 2018-2029
7 Customer e-Care Services Companies Profiles
    7.1 Teleperformance SA
        7.1.1 Teleperformance SA Company Summary
        7.1.2 Teleperformance SA Business Overview
        7.1.3 Teleperformance SA Customer e-Care Services Major Product Offerings
        7.1.4 Teleperformance SA Customer e-Care Services Revenue in Global Market (2018-2023)
        7.1.5 Teleperformance SA Key News & Latest Developments
    7.2 Concentrix Corporation
        7.2.1 Concentrix Corporation Company Summary
        7.2.2 Concentrix Corporation Business Overview
        7.2.3 Concentrix Corporation Customer e-Care Services Major Product Offerings
        7.2.4 Concentrix Corporation Customer e-Care Services Revenue in Global Market (2018-2023)
        7.2.5 Concentrix Corporation Key News & Latest Developments
    7.3 Sykes Enterprises
        7.3.1 Sykes Enterprises Company Summary
        7.3.2 Sykes Enterprises Business Overview
        7.3.3 Sykes Enterprises Customer e-Care Services Major Product Offerings
        7.3.4 Sykes Enterprises Customer e-Care Services Revenue in Global Market (2018-2023)
        7.3.5 Sykes Enterprises Key News & Latest Developments
    7.4 Intrado Corporation
        7.4.1 Intrado Corporation Company Summary
        7.4.2 Intrado Corporation Business Overview
        7.4.3 Intrado Corporation Customer e-Care Services Major Product Offerings
        7.4.4 Intrado Corporation Customer e-Care Services Revenue in Global Market (2018-2023)
        7.4.5 Intrado Corporation Key News & Latest Developments
    7.5 Sitel
        7.5.1 Sitel Company Summary
        7.5.2 Sitel Business Overview
        7.5.3 Sitel Customer e-Care Services Major Product Offerings
        7.5.4 Sitel Customer e-Care Services Revenue in Global Market (2018-2023)
        7.5.5 Sitel Key News & Latest Developments
    7.6 Synnex Corporation
        7.6.1 Synnex Corporation Company Summary
        7.6.2 Synnex Corporation Business Overview
        7.6.3 Synnex Corporation Customer e-Care Services Major Product Offerings
        7.6.4 Synnex Corporation Customer e-Care Services Revenue in Global Market (2018-2023)
        7.6.5 Synnex Corporation Key News & Latest Developments
    7.7 TTEC Holdings
        7.7.1 TTEC Holdings Company Summary
        7.7.2 TTEC Holdings Business Overview
        7.7.3 TTEC Holdings Customer e-Care Services Major Product Offerings
        7.7.4 TTEC Holdings Customer e-Care Services Revenue in Global Market (2018-2023)
        7.7.5 TTEC Holdings Key News & Latest Developments
    7.8 StarTek
        7.8.1 StarTek Company Summary
        7.8.2 StarTek Business Overview
        7.8.3 StarTek Customer e-Care Services Major Product Offerings
        7.8.4 StarTek Customer e-Care Services Revenue in Global Market (2018-2023)
        7.8.5 StarTek Key News & Latest Developments
    7.9 Amdocs
        7.9.1 Amdocs Company Summary
        7.9.2 Amdocs Business Overview
        7.9.3 Amdocs Customer e-Care Services Major Product Offerings
        7.9.4 Amdocs Customer e-Care Services Revenue in Global Market (2018-2023)
        7.9.5 Amdocs Key News & Latest Developments
    7.10 Capital Square Partners(Aegis)
        7.10.1 Capital Square Partners(Aegis) Company Summary
        7.10.2 Capital Square Partners(Aegis) Business Overview
        7.10.3 Capital Square Partners(Aegis) Customer e-Care Services Major Product Offerings
        7.10.4 Capital Square Partners(Aegis) Customer e-Care Services Revenue in Global Market (2018-2023)
        7.10.5 Capital Square Partners(Aegis) Key News & Latest Developments
    7.11 Alorica
        7.11.1 Alorica Company Summary
        7.11.2 Alorica Business Overview
        7.11.3 Alorica Customer e-Care Services Major Product Offerings
        7.11.4 Alorica Customer e-Care Services Revenue in Global Market (2018-2023)
        7.11.5 Alorica Key News & Latest Developments
    7.12 SPi Global
        7.12.1 SPi Global Company Summary
        7.12.2 SPi Global Business Overview
        7.12.3 SPi Global Customer e-Care Services Major Product Offerings
        7.12.4 SPi Global Customer e-Care Services Revenue in Global Market (2018-2023)
        7.12.5 SPi Global Key News & Latest Developments
    7.13 Advanced Customer Services
        7.13.1 Advanced Customer Services Company Summary
        7.13.2 Advanced Customer Services Business Overview
        7.13.3 Advanced Customer Services Customer e-Care Services Major Product Offerings
        7.13.4 Advanced Customer Services Customer e-Care Services Revenue in Global Market (2018-2023)
        7.13.5 Advanced Customer Services Key News & Latest Developments
    7.14 Infosys Limited
        7.14.1 Infosys Limited Company Summary
        7.14.2 Infosys Limited Business Overview
        7.14.3 Infosys Limited Customer e-Care Services Major Product Offerings
        7.14.4 Infosys Limited Customer e-Care Services Revenue in Global Market (2018-2023)
        7.14.5 Infosys Limited Key News & Latest Developments
    7.15 Accenture
        7.15.1 Accenture Company Summary
        7.15.2 Accenture Business Overview
        7.15.3 Accenture Customer e-Care Services Major Product Offerings
        7.15.4 Accenture Customer e-Care Services Revenue in Global Market (2018-2023)
        7.15.5 Accenture Key News & Latest Developments
    7.16 Transcom
        7.16.1 Transcom Company Summary
        7.16.2 Transcom Business Overview
        7.16.3 Transcom Customer e-Care Services Major Product Offerings
        7.16.4 Transcom Customer e-Care Services Revenue in Global Market (2018-2023)
        7.16.5 Transcom Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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Customer e-Care Services Market, Global Outlook and Forecast 2023-2029

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