Customer Engagement Software Market, Global Outlook and Forecast 2023-2029

Report ID: MMG138961 | Category: Service & Software | Pages: 66 | Format: PDF | Published Date: July 21,2023

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Report Summary

Customer engagement software is broadly defined as software that manages customer communications and interactions throughout a variety of channels and touchpoints. True customer engagement software encompasses the full span of customer interactions, guiding current and potential customers through their journey.
This report aims to provide a comprehensive presentation of the global market for Customer Engagement Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Engagement Software. This report contains market size and forecasts of Customer Engagement Software in global, including the following market information:
Global Customer Engagement Software Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Customer Engagement Software market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
On-premise Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Customer Engagement Software include Salesforce.com, Oracle, SAP, IBM, Avaya, Calabrio, Genesys, Astute Solutions and Zendesk, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Customer Engagement Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer Engagement Software Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Customer Engagement Software Market Segment Percentages, by Type, 2022 (%)
    On-premise
    Cloud-based
Global Customer Engagement Software Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Customer Engagement Software Market Segment Percentages, by Application, 2022 (%)
    SMEs
    Large Enterprises
Global Customer Engagement Software Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Customer Engagement Software Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Customer Engagement Software revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Customer Engagement Software revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    Salesforce.com
    Oracle
    SAP
    IBM
    Avaya
    Calabrio
    Genesys
    Astute Solutions
    Zendesk
    Doxim
    Intercom
    Medallia
Outline of Major Chapters:
Chapter 1: Introduces the definition of Customer Engagement Software, market overview.
Chapter 2: Global Customer Engagement Software market size in revenue.
Chapter 3: Detailed analysis of Customer Engagement Software company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Customer Engagement Software in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Customer Engagement Software Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Customer Engagement Software Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Customer Engagement Software Overall Market Size
    2.1 Global Customer Engagement Software Market Size: 2022 VS 2029
    2.2 Global Customer Engagement Software Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Customer Engagement Software Players in Global Market
    3.2 Top Global Customer Engagement Software Companies Ranked by Revenue
    3.3 Global Customer Engagement Software Revenue by Companies
    3.4 Top 3 and Top 5 Customer Engagement Software Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Customer Engagement Software Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Customer Engagement Software Players in Global Market
        3.6.1 List of Global Tier 1 Customer Engagement Software Companies
        3.6.2 List of Global Tier 2 and Tier 3 Customer Engagement Software Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Customer Engagement Software Market Size Markets, 2022 & 2029
        4.1.2 On-premise
        4.1.3 Cloud-based
    4.2 By Type - Global Customer Engagement Software Revenue & Forecasts
        4.2.1 By Type - Global Customer Engagement Software Revenue, 2018-2023
        4.2.2 By Type - Global Customer Engagement Software Revenue, 2024-2029
        4.2.3 By Type - Global Customer Engagement Software Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Customer Engagement Software Market Size, 2022 & 2029
        5.1.2 SMEs
        5.1.3 Large Enterprises
    5.2 By Application - Global Customer Engagement Software Revenue & Forecasts
        5.2.1 By Application - Global Customer Engagement Software Revenue, 2018-2023
        5.2.2 By Application - Global Customer Engagement Software Revenue, 2024-2029
        5.2.3 By Application - Global Customer Engagement Software Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Customer Engagement Software Market Size, 2022 & 2029
    6.2 By Region - Global Customer Engagement Software Revenue & Forecasts
        6.2.1 By Region - Global Customer Engagement Software Revenue, 2018-2023
        6.2.2 By Region - Global Customer Engagement Software Revenue, 2024-2029
        6.2.3 By Region - Global Customer Engagement Software Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Customer Engagement Software Revenue, 2018-2029
        6.3.2 US Customer Engagement Software Market Size, 2018-2029
        6.3.3 Canada Customer Engagement Software Market Size, 2018-2029
        6.3.4 Mexico Customer Engagement Software Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Customer Engagement Software Revenue, 2018-2029
        6.4.2 Germany Customer Engagement Software Market Size, 2018-2029
        6.4.3 France Customer Engagement Software Market Size, 2018-2029
        6.4.4 U.K. Customer Engagement Software Market Size, 2018-2029
        6.4.5 Italy Customer Engagement Software Market Size, 2018-2029
        6.4.6 Russia Customer Engagement Software Market Size, 2018-2029
        6.4.7 Nordic Countries Customer Engagement Software Market Size, 2018-2029
        6.4.8 Benelux Customer Engagement Software Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Customer Engagement Software Revenue, 2018-2029
        6.5.2 China Customer Engagement Software Market Size, 2018-2029
        6.5.3 Japan Customer Engagement Software Market Size, 2018-2029
        6.5.4 South Korea Customer Engagement Software Market Size, 2018-2029
        6.5.5 Southeast Asia Customer Engagement Software Market Size, 2018-2029
        6.5.6 India Customer Engagement Software Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Customer Engagement Software Revenue, 2018-2029
        6.6.2 Brazil Customer Engagement Software Market Size, 2018-2029
        6.6.3 Argentina Customer Engagement Software Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Customer Engagement Software Revenue, 2018-2029
        6.7.2 Turkey Customer Engagement Software Market Size, 2018-2029
        6.7.3 Israel Customer Engagement Software Market Size, 2018-2029
        6.7.4 Saudi Arabia Customer Engagement Software Market Size, 2018-2029
        6.7.5 UAE Customer Engagement Software Market Size, 2018-2029
7 Customer Engagement Software Companies Profiles
    7.1 Salesforce.com
        7.1.1 Salesforce.com Company Summary
        7.1.2 Salesforce.com Business Overview
        7.1.3 Salesforce.com Customer Engagement Software Major Product Offerings
        7.1.4 Salesforce.com Customer Engagement Software Revenue in Global Market (2018-2023)
        7.1.5 Salesforce.com Key News & Latest Developments
    7.2 Oracle
        7.2.1 Oracle Company Summary
        7.2.2 Oracle Business Overview
        7.2.3 Oracle Customer Engagement Software Major Product Offerings
        7.2.4 Oracle Customer Engagement Software Revenue in Global Market (2018-2023)
        7.2.5 Oracle Key News & Latest Developments
    7.3 SAP
        7.3.1 SAP Company Summary
        7.3.2 SAP Business Overview
        7.3.3 SAP Customer Engagement Software Major Product Offerings
        7.3.4 SAP Customer Engagement Software Revenue in Global Market (2018-2023)
        7.3.5 SAP Key News & Latest Developments
    7.4 IBM
        7.4.1 IBM Company Summary
        7.4.2 IBM Business Overview
        7.4.3 IBM Customer Engagement Software Major Product Offerings
        7.4.4 IBM Customer Engagement Software Revenue in Global Market (2018-2023)
        7.4.5 IBM Key News & Latest Developments
    7.5 Avaya
        7.5.1 Avaya Company Summary
        7.5.2 Avaya Business Overview
        7.5.3 Avaya Customer Engagement Software Major Product Offerings
        7.5.4 Avaya Customer Engagement Software Revenue in Global Market (2018-2023)
        7.5.5 Avaya Key News & Latest Developments
    7.6 Calabrio
        7.6.1 Calabrio Company Summary
        7.6.2 Calabrio Business Overview
        7.6.3 Calabrio Customer Engagement Software Major Product Offerings
        7.6.4 Calabrio Customer Engagement Software Revenue in Global Market (2018-2023)
        7.6.5 Calabrio Key News & Latest Developments
    7.7 Genesys
        7.7.1 Genesys Company Summary
        7.7.2 Genesys Business Overview
        7.7.3 Genesys Customer Engagement Software Major Product Offerings
        7.7.4 Genesys Customer Engagement Software Revenue in Global Market (2018-2023)
        7.7.5 Genesys Key News & Latest Developments
    7.8 Astute Solutions
        7.8.1 Astute Solutions Company Summary
        7.8.2 Astute Solutions Business Overview
        7.8.3 Astute Solutions Customer Engagement Software Major Product Offerings
        7.8.4 Astute Solutions Customer Engagement Software Revenue in Global Market (2018-2023)
        7.8.5 Astute Solutions Key News & Latest Developments
    7.9 Zendesk
        7.9.1 Zendesk Company Summary
        7.9.2 Zendesk Business Overview
        7.9.3 Zendesk Customer Engagement Software Major Product Offerings
        7.9.4 Zendesk Customer Engagement Software Revenue in Global Market (2018-2023)
        7.9.5 Zendesk Key News & Latest Developments
    7.10 Doxim
        7.10.1 Doxim Company Summary
        7.10.2 Doxim Business Overview
        7.10.3 Doxim Customer Engagement Software Major Product Offerings
        7.10.4 Doxim Customer Engagement Software Revenue in Global Market (2018-2023)
        7.10.5 Doxim Key News & Latest Developments
    7.11 Intercom
        7.11.1 Intercom Company Summary
        7.11.2 Intercom Business Overview
        7.11.3 Intercom Customer Engagement Software Major Product Offerings
        7.11.4 Intercom Customer Engagement Software Revenue in Global Market (2018-2023)
        7.11.5 Intercom Key News & Latest Developments
    7.12 Medallia
        7.12.1 Medallia Company Summary
        7.12.2 Medallia Business Overview
        7.12.3 Medallia Customer Engagement Software Major Product Offerings
        7.12.4 Medallia Customer Engagement Software Revenue in Global Market (2018-2023)
        7.12.5 Medallia Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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Customer Engagement Software Market, Global Outlook and Forecast 2023-2029

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