Customer Relationship Management Market, Global Outlook and Forecast 2023-2029

Report ID: MMG3949 | Category: Service & Software | Pages: 61 | Format: PDF | Published Date: February 13,2023

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Report Summary

Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships and assist in customer retention and drive sales growth.
This report aims to provide a comprehensive presentation of the global market for Customer Relationship Management, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Relationship Management. This report contains market size and forecasts of Customer Relationship Management in global, including the following market information:
Global Customer Relationship Management Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Customer Relationship Management market was valued at US$ 23690 million in 2022 and is projected to reach US$ 33500 million by 2029, at a CAGR of 5.1% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
On-premise Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Customer Relationship Management include Salesforce, Oracle, SAP, Adobe Systems, Genesys Telecommunications Laboratories, Microsoft, Nice Systems, Verint Systems and Pegasystems, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Customer Relationship Management companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer Relationship Management Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Customer Relationship Management Market Segment Percentages, by Type, 2022 (%)
    On-premise
    Cloud
Global Customer Relationship Management Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Customer Relationship Management Market Segment Percentages, by Application, 2022 (%)
    BFSI
    Retail
    Healthcare
    IT & Telecom
    Discrete Manufacturing
    Government & Education
    Others
Global Customer Relationship Management Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Customer Relationship Management Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Customer Relationship Management revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Customer Relationship Management revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    Salesforce
    Oracle
    SAP
    Adobe Systems
    Genesys Telecommunications Laboratories
    Microsoft
    Nice Systems
    Verint Systems
    Pegasystems
    IQVIA
Outline of Major Chapters:
Chapter 1: Introduces the definition of Customer Relationship Management, market overview.
Chapter 2: Global Customer Relationship Management market size in revenue.
Chapter 3: Detailed analysis of Customer Relationship Management company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Customer Relationship Management in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Customer Relationship Management Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Customer Relationship Management Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Customer Relationship Management Overall Market Size
    2.1 Global Customer Relationship Management Market Size: 2022 VS 2029
    2.2 Global Customer Relationship Management Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Customer Relationship Management Players in Global Market
    3.2 Top Global Customer Relationship Management Companies Ranked by Revenue
    3.3 Global Customer Relationship Management Revenue by Companies
    3.4 Top 3 and Top 5 Customer Relationship Management Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Customer Relationship Management Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Customer Relationship Management Players in Global Market
        3.6.1 List of Global Tier 1 Customer Relationship Management Companies
        3.6.2 List of Global Tier 2 and Tier 3 Customer Relationship Management Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Customer Relationship Management Market Size Markets, 2022 & 2029
        4.1.2 On-premise
        4.1.3 Cloud
    4.2 By Type - Global Customer Relationship Management Revenue & Forecasts
        4.2.1 By Type - Global Customer Relationship Management Revenue, 2018-2023
        4.2.2 By Type - Global Customer Relationship Management Revenue, 2024-2029
        4.2.3 By Type - Global Customer Relationship Management Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Customer Relationship Management Market Size, 2022 & 2029
        5.1.2 BFSI
        5.1.3 Retail
        5.1.4 Healthcare
        5.1.5 IT & Telecom
        5.1.6 Discrete Manufacturing
        5.1.7 Government & Education
        5.1.8 Others
    5.2 By Application - Global Customer Relationship Management Revenue & Forecasts
        5.2.1 By Application - Global Customer Relationship Management Revenue, 2018-2023
        5.2.2 By Application - Global Customer Relationship Management Revenue, 2024-2029
        5.2.3 By Application - Global Customer Relationship Management Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Customer Relationship Management Market Size, 2022 & 2029
    6.2 By Region - Global Customer Relationship Management Revenue & Forecasts
        6.2.1 By Region - Global Customer Relationship Management Revenue, 2018-2023
        6.2.2 By Region - Global Customer Relationship Management Revenue, 2024-2029
        6.2.3 By Region - Global Customer Relationship Management Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Customer Relationship Management Revenue, 2018-2029
        6.3.2 US Customer Relationship Management Market Size, 2018-2029
        6.3.3 Canada Customer Relationship Management Market Size, 2018-2029
        6.3.4 Mexico Customer Relationship Management Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Customer Relationship Management Revenue, 2018-2029
        6.4.2 Germany Customer Relationship Management Market Size, 2018-2029
        6.4.3 France Customer Relationship Management Market Size, 2018-2029
        6.4.4 U.K. Customer Relationship Management Market Size, 2018-2029
        6.4.5 Italy Customer Relationship Management Market Size, 2018-2029
        6.4.6 Russia Customer Relationship Management Market Size, 2018-2029
        6.4.7 Nordic Countries Customer Relationship Management Market Size, 2018-2029
        6.4.8 Benelux Customer Relationship Management Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Customer Relationship Management Revenue, 2018-2029
        6.5.2 China Customer Relationship Management Market Size, 2018-2029
        6.5.3 Japan Customer Relationship Management Market Size, 2018-2029
        6.5.4 South Korea Customer Relationship Management Market Size, 2018-2029
        6.5.5 Southeast Asia Customer Relationship Management Market Size, 2018-2029
        6.5.6 India Customer Relationship Management Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Customer Relationship Management Revenue, 2018-2029
        6.6.2 Brazil Customer Relationship Management Market Size, 2018-2029
        6.6.3 Argentina Customer Relationship Management Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Customer Relationship Management Revenue, 2018-2029
        6.7.2 Turkey Customer Relationship Management Market Size, 2018-2029
        6.7.3 Israel Customer Relationship Management Market Size, 2018-2029
        6.7.4 Saudi Arabia Customer Relationship Management Market Size, 2018-2029
        6.7.5 UAE Customer Relationship Management Market Size, 2018-2029
7 Customer Relationship Management Companies Profiles
    7.1 Salesforce
        7.1.1 Salesforce Company Summary
        7.1.2 Salesforce Business Overview
        7.1.3 Salesforce Customer Relationship Management Major Product Offerings
        7.1.4 Salesforce Customer Relationship Management Revenue in Global Market (2018-2023)
        7.1.5 Salesforce Key News & Latest Developments
    7.2 Oracle
        7.2.1 Oracle Company Summary
        7.2.2 Oracle Business Overview
        7.2.3 Oracle Customer Relationship Management Major Product Offerings
        7.2.4 Oracle Customer Relationship Management Revenue in Global Market (2018-2023)
        7.2.5 Oracle Key News & Latest Developments
    7.3 SAP
        7.3.1 SAP Company Summary
        7.3.2 SAP Business Overview
        7.3.3 SAP Customer Relationship Management Major Product Offerings
        7.3.4 SAP Customer Relationship Management Revenue in Global Market (2018-2023)
        7.3.5 SAP Key News & Latest Developments
    7.4 Adobe Systems
        7.4.1 Adobe Systems Company Summary
        7.4.2 Adobe Systems Business Overview
        7.4.3 Adobe Systems Customer Relationship Management Major Product Offerings
        7.4.4 Adobe Systems Customer Relationship Management Revenue in Global Market (2018-2023)
        7.4.5 Adobe Systems Key News & Latest Developments
    7.5 Genesys Telecommunications Laboratories
        7.5.1 Genesys Telecommunications Laboratories Company Summary
        7.5.2 Genesys Telecommunications Laboratories Business Overview
        7.5.3 Genesys Telecommunications Laboratories Customer Relationship Management Major Product Offerings
        7.5.4 Genesys Telecommunications Laboratories Customer Relationship Management Revenue in Global Market (2018-2023)
        7.5.5 Genesys Telecommunications Laboratories Key News & Latest Developments
    7.6 Microsoft
        7.6.1 Microsoft Company Summary
        7.6.2 Microsoft Business Overview
        7.6.3 Microsoft Customer Relationship Management Major Product Offerings
        7.6.4 Microsoft Customer Relationship Management Revenue in Global Market (2018-2023)
        7.6.5 Microsoft Key News & Latest Developments
    7.7 Nice Systems
        7.7.1 Nice Systems Company Summary
        7.7.2 Nice Systems Business Overview
        7.7.3 Nice Systems Customer Relationship Management Major Product Offerings
        7.7.4 Nice Systems Customer Relationship Management Revenue in Global Market (2018-2023)
        7.7.5 Nice Systems Key News & Latest Developments
    7.8 Verint Systems
        7.8.1 Verint Systems Company Summary
        7.8.2 Verint Systems Business Overview
        7.8.3 Verint Systems Customer Relationship Management Major Product Offerings
        7.8.4 Verint Systems Customer Relationship Management Revenue in Global Market (2018-2023)
        7.8.5 Verint Systems Key News & Latest Developments
    7.9 Pegasystems
        7.9.1 Pegasystems Company Summary
        7.9.2 Pegasystems Business Overview
        7.9.3 Pegasystems Customer Relationship Management Major Product Offerings
        7.9.4 Pegasystems Customer Relationship Management Revenue in Global Market (2018-2023)
        7.9.5 Pegasystems Key News & Latest Developments
    7.10 IQVIA
        7.10.1 IQVIA Company Summary
        7.10.2 IQVIA Business Overview
        7.10.3 IQVIA Customer Relationship Management Major Product Offerings
        7.10.4 IQVIA Customer Relationship Management Revenue in Global Market (2018-2023)
        7.10.5 IQVIA Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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Customer Relationship Management Market, Global Outlook and Forecast 2023-2029

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