Customer Relationship Management Software Market, Global Outlook and Forecast 2023-2029

Report ID: MMG197416 | Category: Service & Software | Pages: 114 | Format: PDF | Published Date: September 04,2023

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Report Description
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Report Summary

This report aims to provide a comprehensive presentation of the global market for Customer Relationship Management Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Relationship Management Software. This report contains market size and forecasts of Customer Relationship Management Software in global, including the following market information:
Global Customer Relationship Management Software Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Customer Relationship Management Software market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Cloud-based Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Customer Relationship Management Software include Salesforce, Microsoft, Adobe Marketing Cloud, monday.com, Zoho, Oracle, SAP, Zendesk and Nextiva CRM, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Customer Relationship Management Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer Relationship Management Software Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Customer Relationship Management Software Market Segment Percentages, by Type, 2022 (%)
    Cloud-based
    On-premises
Global Customer Relationship Management Software Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Customer Relationship Management Software Market Segment Percentages, by Application, 2022 (%)
    BFSI
    Healthcare
    Consumer
    Retail
    Industrial Products and Construction
    Other
Global Customer Relationship Management Software Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Customer Relationship Management Software Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Customer Relationship Management Software revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Customer Relationship Management Software revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    Salesforce
    Microsoft
    Adobe Marketing Cloud
    monday.com
    Zoho
    Oracle
    SAP
    Zendesk
    Nextiva CRM
    Thryv
    HubSpot
    ActiveCampaign
    Freshworks
    Pipedrive
    Pipeliner
    Nimble
    Epsilon
    Genesys
    Mailchimp
    Verint
    Shopify
Outline of Major Chapters:
Chapter 1: Introduces the definition of Customer Relationship Management Software, market overview.
Chapter 2: Global Customer Relationship Management Software market size in revenue.
Chapter 3: Detailed analysis of Customer Relationship Management Software company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Customer Relationship Management Software in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Customer Relationship Management Software Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Customer Relationship Management Software Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Customer Relationship Management Software Overall Market Size
    2.1 Global Customer Relationship Management Software Market Size: 2022 VS 2029
    2.2 Global Customer Relationship Management Software Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Customer Relationship Management Software Players in Global Market
    3.2 Top Global Customer Relationship Management Software Companies Ranked by Revenue
    3.3 Global Customer Relationship Management Software Revenue by Companies
    3.4 Top 3 and Top 5 Customer Relationship Management Software Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Customer Relationship Management Software Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Customer Relationship Management Software Players in Global Market
        3.6.1 List of Global Tier 1 Customer Relationship Management Software Companies
        3.6.2 List of Global Tier 2 and Tier 3 Customer Relationship Management Software Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Customer Relationship Management Software Market Size Markets, 2022 & 2029
        4.1.2 Cloud-based
        4.1.3 On-premises
    4.2 By Type - Global Customer Relationship Management Software Revenue & Forecasts
        4.2.1 By Type - Global Customer Relationship Management Software Revenue, 2018-2023
        4.2.2 By Type - Global Customer Relationship Management Software Revenue, 2024-2029
        4.2.3 By Type - Global Customer Relationship Management Software Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Customer Relationship Management Software Market Size, 2022 & 2029
        5.1.2 BFSI
        5.1.3 Healthcare
        5.1.4 Consumer
        5.1.5 Retail
        5.1.6 Industrial Products and Construction
        5.1.7 Other
    5.2 By Application - Global Customer Relationship Management Software Revenue & Forecasts
        5.2.1 By Application - Global Customer Relationship Management Software Revenue, 2018-2023
        5.2.2 By Application - Global Customer Relationship Management Software Revenue, 2024-2029
        5.2.3 By Application - Global Customer Relationship Management Software Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Customer Relationship Management Software Market Size, 2022 & 2029
    6.2 By Region - Global Customer Relationship Management Software Revenue & Forecasts
        6.2.1 By Region - Global Customer Relationship Management Software Revenue, 2018-2023
        6.2.2 By Region - Global Customer Relationship Management Software Revenue, 2024-2029
        6.2.3 By Region - Global Customer Relationship Management Software Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Customer Relationship Management Software Revenue, 2018-2029
        6.3.2 US Customer Relationship Management Software Market Size, 2018-2029
        6.3.3 Canada Customer Relationship Management Software Market Size, 2018-2029
        6.3.4 Mexico Customer Relationship Management Software Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Customer Relationship Management Software Revenue, 2018-2029
        6.4.2 Germany Customer Relationship Management Software Market Size, 2018-2029
        6.4.3 France Customer Relationship Management Software Market Size, 2018-2029
        6.4.4 U.K. Customer Relationship Management Software Market Size, 2018-2029
        6.4.5 Italy Customer Relationship Management Software Market Size, 2018-2029
        6.4.6 Russia Customer Relationship Management Software Market Size, 2018-2029
        6.4.7 Nordic Countries Customer Relationship Management Software Market Size, 2018-2029
        6.4.8 Benelux Customer Relationship Management Software Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Customer Relationship Management Software Revenue, 2018-2029
        6.5.2 China Customer Relationship Management Software Market Size, 2018-2029
        6.5.3 Japan Customer Relationship Management Software Market Size, 2018-2029
        6.5.4 South Korea Customer Relationship Management Software Market Size, 2018-2029
        6.5.5 Southeast Asia Customer Relationship Management Software Market Size, 2018-2029
        6.5.6 India Customer Relationship Management Software Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Customer Relationship Management Software Revenue, 2018-2029
        6.6.2 Brazil Customer Relationship Management Software Market Size, 2018-2029
        6.6.3 Argentina Customer Relationship Management Software Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Customer Relationship Management Software Revenue, 2018-2029
        6.7.2 Turkey Customer Relationship Management Software Market Size, 2018-2029
        6.7.3 Israel Customer Relationship Management Software Market Size, 2018-2029
        6.7.4 Saudi Arabia Customer Relationship Management Software Market Size, 2018-2029
        6.7.5 UAE Customer Relationship Management Software Market Size, 2018-2029
7 Customer Relationship Management Software Companies Profiles
    7.1 Salesforce
        7.1.1 Salesforce Company Summary
        7.1.2 Salesforce Business Overview
        7.1.3 Salesforce Customer Relationship Management Software Major Product Offerings
        7.1.4 Salesforce Customer Relationship Management Software Revenue in Global Market (2018-2023)
        7.1.5 Salesforce Key News & Latest Developments
    7.2 Microsoft
        7.2.1 Microsoft Company Summary
        7.2.2 Microsoft Business Overview
        7.2.3 Microsoft Customer Relationship Management Software Major Product Offerings
        7.2.4 Microsoft Customer Relationship Management Software Revenue in Global Market (2018-2023)
        7.2.5 Microsoft Key News & Latest Developments
    7.3 Adobe Marketing Cloud
        7.3.1 Adobe Marketing Cloud Company Summary
        7.3.2 Adobe Marketing Cloud Business Overview
        7.3.3 Adobe Marketing Cloud Customer Relationship Management Software Major Product Offerings
        7.3.4 Adobe Marketing Cloud Customer Relationship Management Software Revenue in Global Market (2018-2023)
        7.3.5 Adobe Marketing Cloud Key News & Latest Developments
    7.4 monday.com
        7.4.1 monday.com Company Summary
        7.4.2 monday.com Business Overview
        7.4.3 monday.com Customer Relationship Management Software Major Product Offerings
        7.4.4 monday.com Customer Relationship Management Software Revenue in Global Market (2018-2023)
        7.4.5 monday.com Key News & Latest Developments
    7.5 Zoho
        7.5.1 Zoho Company Summary
        7.5.2 Zoho Business Overview
        7.5.3 Zoho Customer Relationship Management Software Major Product Offerings
        7.5.4 Zoho Customer Relationship Management Software Revenue in Global Market (2018-2023)
        7.5.5 Zoho Key News & Latest Developments
    7.6 Oracle
        7.6.1 Oracle Company Summary
        7.6.2 Oracle Business Overview
        7.6.3 Oracle Customer Relationship Management Software Major Product Offerings
        7.6.4 Oracle Customer Relationship Management Software Revenue in Global Market (2018-2023)
        7.6.5 Oracle Key News & Latest Developments
    7.7 SAP
        7.7.1 SAP Company Summary
        7.7.2 SAP Business Overview
        7.7.3 SAP Customer Relationship Management Software Major Product Offerings
        7.7.4 SAP Customer Relationship Management Software Revenue in Global Market (2018-2023)
        7.7.5 SAP Key News & Latest Developments
    7.8 Zendesk
        7.8.1 Zendesk Company Summary
        7.8.2 Zendesk Business Overview
        7.8.3 Zendesk Customer Relationship Management Software Major Product Offerings
        7.8.4 Zendesk Customer Relationship Management Software Revenue in Global Market (2018-2023)
        7.8.5 Zendesk Key News & Latest Developments
    7.9 Nextiva CRM
        7.9.1 Nextiva CRM Company Summary
        7.9.2 Nextiva CRM Business Overview
        7.9.3 Nextiva CRM Customer Relationship Management Software Major Product Offerings
        7.9.4 Nextiva CRM Customer Relationship Management Software Revenue in Global Market (2018-2023)
        7.9.5 Nextiva CRM Key News & Latest Developments
    7.10 Thryv
        7.10.1 Thryv Company Summary
        7.10.2 Thryv Business Overview
        7.10.3 Thryv Customer Relationship Management Software Major Product Offerings
        7.10.4 Thryv Customer Relationship Management Software Revenue in Global Market (2018-2023)
        7.10.5 Thryv Key News & Latest Developments
    7.11 HubSpot
        7.11.1 HubSpot Company Summary
        7.11.2 HubSpot Business Overview
        7.11.3 HubSpot Customer Relationship Management Software Major Product Offerings
        7.11.4 HubSpot Customer Relationship Management Software Revenue in Global Market (2018-2023)
        7.11.5 HubSpot Key News & Latest Developments
    7.12 ActiveCampaign
        7.12.1 ActiveCampaign Company Summary
        7.12.2 ActiveCampaign Business Overview
        7.12.3 ActiveCampaign Customer Relationship Management Software Major Product Offerings
        7.12.4 ActiveCampaign Customer Relationship Management Software Revenue in Global Market (2018-2023)
        7.12.5 ActiveCampaign Key News & Latest Developments
    7.13 Freshworks
        7.13.1 Freshworks Company Summary
        7.13.2 Freshworks Business Overview
        7.13.3 Freshworks Customer Relationship Management Software Major Product Offerings
        7.13.4 Freshworks Customer Relationship Management Software Revenue in Global Market (2018-2023)
        7.13.5 Freshworks Key News & Latest Developments
    7.14 Pipedrive
        7.14.1 Pipedrive Company Summary
        7.14.2 Pipedrive Business Overview
        7.14.3 Pipedrive Customer Relationship Management Software Major Product Offerings
        7.14.4 Pipedrive Customer Relationship Management Software Revenue in Global Market (2018-2023)
        7.14.5 Pipedrive Key News & Latest Developments
    7.15 Pipeliner
        7.15.1 Pipeliner Company Summary
        7.15.2 Pipeliner Business Overview
        7.15.3 Pipeliner Customer Relationship Management Software Major Product Offerings
        7.15.4 Pipeliner Customer Relationship Management Software Revenue in Global Market (2018-2023)
        7.15.5 Pipeliner Key News & Latest Developments
    7.16 Nimble
        7.16.1 Nimble Company Summary
        7.16.2 Nimble Business Overview
        7.16.3 Nimble Customer Relationship Management Software Major Product Offerings
        7.16.4 Nimble Customer Relationship Management Software Revenue in Global Market (2018-2023)
        7.16.5 Nimble Key News & Latest Developments
    7.17 Epsilon
        7.17.1 Epsilon Company Summary
        7.17.2 Epsilon Business Overview
        7.17.3 Epsilon Customer Relationship Management Software Major Product Offerings
        7.17.4 Epsilon Customer Relationship Management Software Revenue in Global Market (2018-2023)
        7.17.5 Epsilon Key News & Latest Developments
    7.18 Genesys
        7.18.1 Genesys Company Summary
        7.18.2 Genesys Business Overview
        7.18.3 Genesys Customer Relationship Management Software Major Product Offerings
        7.18.4 Genesys Customer Relationship Management Software Revenue in Global Market (2018-2023)
        7.18.5 Genesys Key News & Latest Developments
    7.19 Mailchimp
        7.19.1 Mailchimp Company Summary
        7.19.2 Mailchimp Business Overview
        7.19.3 Mailchimp Customer Relationship Management Software Major Product Offerings
        7.19.4 Mailchimp Customer Relationship Management Software Revenue in Global Market (2018-2023)
        7.19.5 Mailchimp Key News & Latest Developments
    7.20 Verint
        7.20.1 Verint Company Summary
        7.20.2 Verint Business Overview
        7.20.3 Verint Customer Relationship Management Software Major Product Offerings
        7.20.4 Verint Customer Relationship Management Software Revenue in Global Market (2018-2023)
        7.20.5 Verint Key News & Latest Developments
    7.21 Shopify
        7.21.1 Shopify Company Summary
        7.21.2 Shopify Business Overview
        7.21.3 Shopify Customer Relationship Management Software Major Product Offerings
        7.21.4 Shopify Customer Relationship Management Software Revenue in Global Market (2018-2023)
        7.21.5 Shopify Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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Customer Relationship Management Software Market, Global Outlook and Forecast 2023-2029

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