Customer Service Outsourcing BPO Market, Global Outlook and Forecast 2023-2029

Report ID: MMG121366 | Category: Service & Software | Pages: 103 | Format: PDF | Published Date: July 12,2023

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Report Summary

This report aims to provide a comprehensive presentation of the global market for Customer Service Outsourcing BPO, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Service Outsourcing BPO. This report contains market size and forecasts of Customer Service Outsourcing BPO in global, including the following market information:
Global Customer Service Outsourcing BPO Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Customer Service Outsourcing BPO market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Large Enterprise Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Customer Service Outsourcing BPO include Callnovo, 800 TeleServices, Superstaff, Agents Republic Inc., Conectys, Infobird Software Company, Outsource Consultants, Magellan Solutions and HKT Teleservices, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Customer Service Outsourcing BPO companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer Service Outsourcing BPO Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Customer Service Outsourcing BPO Market Segment Percentages, by Type, 2022 (%)
    Large Enterprise
    Medium Enterprise
    Small Enterprise
Global Customer Service Outsourcing BPO Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Customer Service Outsourcing BPO Market Segment Percentages, by Application, 2022 (%)
    Financial Industry
    Medical Industry
    Electronic Industry
    Internet Industry
    New Energy Vehicle Industry
    Others
Global Customer Service Outsourcing BPO Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Customer Service Outsourcing BPO Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Customer Service Outsourcing BPO revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Customer Service Outsourcing BPO revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    Callnovo
    800 TeleServices
    Superstaff
    Agents Republic Inc.
    Conectys
    Infobird Software Company
    Outsource Consultants
    Magellan Solutions
    HKT Teleservices
    LiveSalesman
    Honglian Ninety Five Outsourcing Customer Service Company
    Beijing Mengmengke Network Technology Co., Ltd.
    Chengdu Yaoxiao Network Technology Co., Ltd.
    Shanghai Yunju Communication Technology Co., Ltd.
    Shanghai Wangmeng Network Technology Co., Ltd.
Outline of Major Chapters:
Chapter 1: Introduces the definition of Customer Service Outsourcing BPO, market overview.
Chapter 2: Global Customer Service Outsourcing BPO market size in revenue.
Chapter 3: Detailed analysis of Customer Service Outsourcing BPO company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Customer Service Outsourcing BPO in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Customer Service Outsourcing BPO Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Customer Service Outsourcing BPO Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Customer Service Outsourcing BPO Overall Market Size
    2.1 Global Customer Service Outsourcing BPO Market Size: 2022 VS 2029
    2.2 Global Customer Service Outsourcing BPO Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Customer Service Outsourcing BPO Players in Global Market
    3.2 Top Global Customer Service Outsourcing BPO Companies Ranked by Revenue
    3.3 Global Customer Service Outsourcing BPO Revenue by Companies
    3.4 Top 3 and Top 5 Customer Service Outsourcing BPO Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Customer Service Outsourcing BPO Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Customer Service Outsourcing BPO Players in Global Market
        3.6.1 List of Global Tier 1 Customer Service Outsourcing BPO Companies
        3.6.2 List of Global Tier 2 and Tier 3 Customer Service Outsourcing BPO Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Customer Service Outsourcing BPO Market Size Markets, 2022 & 2029
        4.1.2 Large Enterprise
        4.1.3 Medium Enterprise
        4.1.4 Small Enterprise
    4.2 By Type - Global Customer Service Outsourcing BPO Revenue & Forecasts
        4.2.1 By Type - Global Customer Service Outsourcing BPO Revenue, 2018-2023
        4.2.2 By Type - Global Customer Service Outsourcing BPO Revenue, 2024-2029
        4.2.3 By Type - Global Customer Service Outsourcing BPO Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Customer Service Outsourcing BPO Market Size, 2022 & 2029
        5.1.2 Financial Industry
        5.1.3 Medical Industry
        5.1.4 Electronic Industry
        5.1.5 Internet Industry
        5.1.6 New Energy Vehicle Industry
        5.1.7 Others
    5.2 By Application - Global Customer Service Outsourcing BPO Revenue & Forecasts
        5.2.1 By Application - Global Customer Service Outsourcing BPO Revenue, 2018-2023
        5.2.2 By Application - Global Customer Service Outsourcing BPO Revenue, 2024-2029
        5.2.3 By Application - Global Customer Service Outsourcing BPO Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Customer Service Outsourcing BPO Market Size, 2022 & 2029
    6.2 By Region - Global Customer Service Outsourcing BPO Revenue & Forecasts
        6.2.1 By Region - Global Customer Service Outsourcing BPO Revenue, 2018-2023
        6.2.2 By Region - Global Customer Service Outsourcing BPO Revenue, 2024-2029
        6.2.3 By Region - Global Customer Service Outsourcing BPO Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Customer Service Outsourcing BPO Revenue, 2018-2029
        6.3.2 US Customer Service Outsourcing BPO Market Size, 2018-2029
        6.3.3 Canada Customer Service Outsourcing BPO Market Size, 2018-2029
        6.3.4 Mexico Customer Service Outsourcing BPO Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Customer Service Outsourcing BPO Revenue, 2018-2029
        6.4.2 Germany Customer Service Outsourcing BPO Market Size, 2018-2029
        6.4.3 France Customer Service Outsourcing BPO Market Size, 2018-2029
        6.4.4 U.K. Customer Service Outsourcing BPO Market Size, 2018-2029
        6.4.5 Italy Customer Service Outsourcing BPO Market Size, 2018-2029
        6.4.6 Russia Customer Service Outsourcing BPO Market Size, 2018-2029
        6.4.7 Nordic Countries Customer Service Outsourcing BPO Market Size, 2018-2029
        6.4.8 Benelux Customer Service Outsourcing BPO Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Customer Service Outsourcing BPO Revenue, 2018-2029
        6.5.2 China Customer Service Outsourcing BPO Market Size, 2018-2029
        6.5.3 Japan Customer Service Outsourcing BPO Market Size, 2018-2029
        6.5.4 South Korea Customer Service Outsourcing BPO Market Size, 2018-2029
        6.5.5 Southeast Asia Customer Service Outsourcing BPO Market Size, 2018-2029
        6.5.6 India Customer Service Outsourcing BPO Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Customer Service Outsourcing BPO Revenue, 2018-2029
        6.6.2 Brazil Customer Service Outsourcing BPO Market Size, 2018-2029
        6.6.3 Argentina Customer Service Outsourcing BPO Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Customer Service Outsourcing BPO Revenue, 2018-2029
        6.7.2 Turkey Customer Service Outsourcing BPO Market Size, 2018-2029
        6.7.3 Israel Customer Service Outsourcing BPO Market Size, 2018-2029
        6.7.4 Saudi Arabia Customer Service Outsourcing BPO Market Size, 2018-2029
        6.7.5 UAE Customer Service Outsourcing BPO Market Size, 2018-2029
7 Customer Service Outsourcing BPO Companies Profiles
    7.1 Callnovo
        7.1.1 Callnovo Company Summary
        7.1.2 Callnovo Business Overview
        7.1.3 Callnovo Customer Service Outsourcing BPO Major Product Offerings
        7.1.4 Callnovo Customer Service Outsourcing BPO Revenue in Global Market (2018-2023)
        7.1.5 Callnovo Key News & Latest Developments
    7.2 800 TeleServices
        7.2.1 800 TeleServices Company Summary
        7.2.2 800 TeleServices Business Overview
        7.2.3 800 TeleServices Customer Service Outsourcing BPO Major Product Offerings
        7.2.4 800 TeleServices Customer Service Outsourcing BPO Revenue in Global Market (2018-2023)
        7.2.5 800 TeleServices Key News & Latest Developments
    7.3 Superstaff
        7.3.1 Superstaff Company Summary
        7.3.2 Superstaff Business Overview
        7.3.3 Superstaff Customer Service Outsourcing BPO Major Product Offerings
        7.3.4 Superstaff Customer Service Outsourcing BPO Revenue in Global Market (2018-2023)
        7.3.5 Superstaff Key News & Latest Developments
    7.4 Agents Republic Inc.
        7.4.1 Agents Republic Inc. Company Summary
        7.4.2 Agents Republic Inc. Business Overview
        7.4.3 Agents Republic Inc. Customer Service Outsourcing BPO Major Product Offerings
        7.4.4 Agents Republic Inc. Customer Service Outsourcing BPO Revenue in Global Market (2018-2023)
        7.4.5 Agents Republic Inc. Key News & Latest Developments
    7.5 Conectys
        7.5.1 Conectys Company Summary
        7.5.2 Conectys Business Overview
        7.5.3 Conectys Customer Service Outsourcing BPO Major Product Offerings
        7.5.4 Conectys Customer Service Outsourcing BPO Revenue in Global Market (2018-2023)
        7.5.5 Conectys Key News & Latest Developments
    7.6 Infobird Software Company
        7.6.1 Infobird Software Company Company Summary
        7.6.2 Infobird Software Company Business Overview
        7.6.3 Infobird Software Company Customer Service Outsourcing BPO Major Product Offerings
        7.6.4 Infobird Software Company Customer Service Outsourcing BPO Revenue in Global Market (2018-2023)
        7.6.5 Infobird Software Company Key News & Latest Developments
    7.7 Outsource Consultants
        7.7.1 Outsource Consultants Company Summary
        7.7.2 Outsource Consultants Business Overview
        7.7.3 Outsource Consultants Customer Service Outsourcing BPO Major Product Offerings
        7.7.4 Outsource Consultants Customer Service Outsourcing BPO Revenue in Global Market (2018-2023)
        7.7.5 Outsource Consultants Key News & Latest Developments
    7.8 Magellan Solutions
        7.8.1 Magellan Solutions Company Summary
        7.8.2 Magellan Solutions Business Overview
        7.8.3 Magellan Solutions Customer Service Outsourcing BPO Major Product Offerings
        7.8.4 Magellan Solutions Customer Service Outsourcing BPO Revenue in Global Market (2018-2023)
        7.8.5 Magellan Solutions Key News & Latest Developments
    7.9 HKT Teleservices
        7.9.1 HKT Teleservices Company Summary
        7.9.2 HKT Teleservices Business Overview
        7.9.3 HKT Teleservices Customer Service Outsourcing BPO Major Product Offerings
        7.9.4 HKT Teleservices Customer Service Outsourcing BPO Revenue in Global Market (2018-2023)
        7.9.5 HKT Teleservices Key News & Latest Developments
    7.10 LiveSalesman
        7.10.1 LiveSalesman Company Summary
        7.10.2 LiveSalesman Business Overview
        7.10.3 LiveSalesman Customer Service Outsourcing BPO Major Product Offerings
        7.10.4 LiveSalesman Customer Service Outsourcing BPO Revenue in Global Market (2018-2023)
        7.10.5 LiveSalesman Key News & Latest Developments
    7.11 Honglian Ninety Five Outsourcing Customer Service Company
        7.11.1 Honglian Ninety Five Outsourcing Customer Service Company Company Summary
        7.11.2 Honglian Ninety Five Outsourcing Customer Service Company Business Overview
        7.11.3 Honglian Ninety Five Outsourcing Customer Service Company Customer Service Outsourcing BPO Major Product Offerings
        7.11.4 Honglian Ninety Five Outsourcing Customer Service Company Customer Service Outsourcing BPO Revenue in Global Market (2018-2023)
        7.11.5 Honglian Ninety Five Outsourcing Customer Service Company Key News & Latest Developments
    7.12 Beijing Mengmengke Network Technology Co., Ltd.
        7.12.1 Beijing Mengmengke Network Technology Co., Ltd. Company Summary
        7.12.2 Beijing Mengmengke Network Technology Co., Ltd. Business Overview
        7.12.3 Beijing Mengmengke Network Technology Co., Ltd. Customer Service Outsourcing BPO Major Product Offerings
        7.12.4 Beijing Mengmengke Network Technology Co., Ltd. Customer Service Outsourcing BPO Revenue in Global Market (2018-2023)
        7.12.5 Beijing Mengmengke Network Technology Co., Ltd. Key News & Latest Developments
    7.13 Chengdu Yaoxiao Network Technology Co., Ltd.
        7.13.1 Chengdu Yaoxiao Network Technology Co., Ltd. Company Summary
        7.13.2 Chengdu Yaoxiao Network Technology Co., Ltd. Business Overview
        7.13.3 Chengdu Yaoxiao Network Technology Co., Ltd. Customer Service Outsourcing BPO Major Product Offerings
        7.13.4 Chengdu Yaoxiao Network Technology Co., Ltd. Customer Service Outsourcing BPO Revenue in Global Market (2018-2023)
        7.13.5 Chengdu Yaoxiao Network Technology Co., Ltd. Key News & Latest Developments
    7.14 Shanghai Yunju Communication Technology Co., Ltd.
        7.14.1 Shanghai Yunju Communication Technology Co., Ltd. Company Summary
        7.14.2 Shanghai Yunju Communication Technology Co., Ltd. Business Overview
        7.14.3 Shanghai Yunju Communication Technology Co., Ltd. Customer Service Outsourcing BPO Major Product Offerings
        7.14.4 Shanghai Yunju Communication Technology Co., Ltd. Customer Service Outsourcing BPO Revenue in Global Market (2018-2023)
        7.14.5 Shanghai Yunju Communication Technology Co., Ltd. Key News & Latest Developments
    7.15 Shanghai Wangmeng Network Technology Co., Ltd.
        7.15.1 Shanghai Wangmeng Network Technology Co., Ltd. Company Summary
        7.15.2 Shanghai Wangmeng Network Technology Co., Ltd. Business Overview
        7.15.3 Shanghai Wangmeng Network Technology Co., Ltd. Customer Service Outsourcing BPO Major Product Offerings
        7.15.4 Shanghai Wangmeng Network Technology Co., Ltd. Customer Service Outsourcing BPO Revenue in Global Market (2018-2023)
        7.15.5 Shanghai Wangmeng Network Technology Co., Ltd. Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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Customer Service Outsourcing BPO Market, Global Outlook and Forecast 2023-2029

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