Customer Service Software Market, Global Outlook and Forecast 2023-2029

Report ID: MMG214140 | Category: Service & Software | Pages: 112 | Format: PDF | Published Date: September 16,2023

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Report Description
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Report Summary

Customer service software is any tool that helps a business manage inbound and outbound communications across multiple channels, efficiently deliver service, and resolve issues.
This report aims to provide a comprehensive presentation of the global market for Customer Service Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Service Software. This report contains market size and forecasts of Customer Service Software in global, including the following market information:
Global Customer Service Software Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Customer Service Software market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Cloud Based Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Customer Service Software include Freshdesk, Salesforce, Oracle, Netsuite, SAP, Microsoft, Spiraldesk, Yekaliva and Zendesk, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Customer Service Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer Service Software Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Customer Service Software Market Segment Percentages, by Type, 2022 (%)
    Cloud Based
    On-Premise
Global Customer Service Software Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Customer Service Software Market Segment Percentages, by Application, 2022 (%)
    Large Enterprise
    SMEs
Global Customer Service Software Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Customer Service Software Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Customer Service Software revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Customer Service Software revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    Freshdesk
    Salesforce
    Oracle
    Netsuite
    SAP
    Microsoft
    Spiraldesk
    Yekaliva
    Zendesk
    RingCentral
    LiveAgent
    HelpCrunch
    ServiceGuru
    HubSpot
    Dimelo (RingCentral)
    DataKnowl
    Eudata
    Gladly
    NGDesk
    Kayako
Outline of Major Chapters:
Chapter 1: Introduces the definition of Customer Service Software, market overview.
Chapter 2: Global Customer Service Software market size in revenue.
Chapter 3: Detailed analysis of Customer Service Software company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Customer Service Software in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Customer Service Software Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Customer Service Software Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Customer Service Software Overall Market Size
    2.1 Global Customer Service Software Market Size: 2022 VS 2029
    2.2 Global Customer Service Software Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Customer Service Software Players in Global Market
    3.2 Top Global Customer Service Software Companies Ranked by Revenue
    3.3 Global Customer Service Software Revenue by Companies
    3.4 Top 3 and Top 5 Customer Service Software Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Customer Service Software Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Customer Service Software Players in Global Market
        3.6.1 List of Global Tier 1 Customer Service Software Companies
        3.6.2 List of Global Tier 2 and Tier 3 Customer Service Software Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Customer Service Software Market Size Markets, 2022 & 2029
        4.1.2 Cloud Based
        4.1.3 On-Premise
    4.2 By Type - Global Customer Service Software Revenue & Forecasts
        4.2.1 By Type - Global Customer Service Software Revenue, 2018-2023
        4.2.2 By Type - Global Customer Service Software Revenue, 2024-2029
        4.2.3 By Type - Global Customer Service Software Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Customer Service Software Market Size, 2022 & 2029
        5.1.2 Large Enterprise
        5.1.3 SMEs
    5.2 By Application - Global Customer Service Software Revenue & Forecasts
        5.2.1 By Application - Global Customer Service Software Revenue, 2018-2023
        5.2.2 By Application - Global Customer Service Software Revenue, 2024-2029
        5.2.3 By Application - Global Customer Service Software Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Customer Service Software Market Size, 2022 & 2029
    6.2 By Region - Global Customer Service Software Revenue & Forecasts
        6.2.1 By Region - Global Customer Service Software Revenue, 2018-2023
        6.2.2 By Region - Global Customer Service Software Revenue, 2024-2029
        6.2.3 By Region - Global Customer Service Software Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Customer Service Software Revenue, 2018-2029
        6.3.2 US Customer Service Software Market Size, 2018-2029
        6.3.3 Canada Customer Service Software Market Size, 2018-2029
        6.3.4 Mexico Customer Service Software Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Customer Service Software Revenue, 2018-2029
        6.4.2 Germany Customer Service Software Market Size, 2018-2029
        6.4.3 France Customer Service Software Market Size, 2018-2029
        6.4.4 U.K. Customer Service Software Market Size, 2018-2029
        6.4.5 Italy Customer Service Software Market Size, 2018-2029
        6.4.6 Russia Customer Service Software Market Size, 2018-2029
        6.4.7 Nordic Countries Customer Service Software Market Size, 2018-2029
        6.4.8 Benelux Customer Service Software Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Customer Service Software Revenue, 2018-2029
        6.5.2 China Customer Service Software Market Size, 2018-2029
        6.5.3 Japan Customer Service Software Market Size, 2018-2029
        6.5.4 South Korea Customer Service Software Market Size, 2018-2029
        6.5.5 Southeast Asia Customer Service Software Market Size, 2018-2029
        6.5.6 India Customer Service Software Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Customer Service Software Revenue, 2018-2029
        6.6.2 Brazil Customer Service Software Market Size, 2018-2029
        6.6.3 Argentina Customer Service Software Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Customer Service Software Revenue, 2018-2029
        6.7.2 Turkey Customer Service Software Market Size, 2018-2029
        6.7.3 Israel Customer Service Software Market Size, 2018-2029
        6.7.4 Saudi Arabia Customer Service Software Market Size, 2018-2029
        6.7.5 UAE Customer Service Software Market Size, 2018-2029
7 Customer Service Software Companies Profiles
    7.1 Freshdesk
        7.1.1 Freshdesk Company Summary
        7.1.2 Freshdesk Business Overview
        7.1.3 Freshdesk Customer Service Software Major Product Offerings
        7.1.4 Freshdesk Customer Service Software Revenue in Global Market (2018-2023)
        7.1.5 Freshdesk Key News & Latest Developments
    7.2 Salesforce
        7.2.1 Salesforce Company Summary
        7.2.2 Salesforce Business Overview
        7.2.3 Salesforce Customer Service Software Major Product Offerings
        7.2.4 Salesforce Customer Service Software Revenue in Global Market (2018-2023)
        7.2.5 Salesforce Key News & Latest Developments
    7.3 Oracle
        7.3.1 Oracle Company Summary
        7.3.2 Oracle Business Overview
        7.3.3 Oracle Customer Service Software Major Product Offerings
        7.3.4 Oracle Customer Service Software Revenue in Global Market (2018-2023)
        7.3.5 Oracle Key News & Latest Developments
    7.4 Netsuite
        7.4.1 Netsuite Company Summary
        7.4.2 Netsuite Business Overview
        7.4.3 Netsuite Customer Service Software Major Product Offerings
        7.4.4 Netsuite Customer Service Software Revenue in Global Market (2018-2023)
        7.4.5 Netsuite Key News & Latest Developments
    7.5 SAP
        7.5.1 SAP Company Summary
        7.5.2 SAP Business Overview
        7.5.3 SAP Customer Service Software Major Product Offerings
        7.5.4 SAP Customer Service Software Revenue in Global Market (2018-2023)
        7.5.5 SAP Key News & Latest Developments
    7.6 Microsoft
        7.6.1 Microsoft Company Summary
        7.6.2 Microsoft Business Overview
        7.6.3 Microsoft Customer Service Software Major Product Offerings
        7.6.4 Microsoft Customer Service Software Revenue in Global Market (2018-2023)
        7.6.5 Microsoft Key News & Latest Developments
    7.7 Spiraldesk
        7.7.1 Spiraldesk Company Summary
        7.7.2 Spiraldesk Business Overview
        7.7.3 Spiraldesk Customer Service Software Major Product Offerings
        7.7.4 Spiraldesk Customer Service Software Revenue in Global Market (2018-2023)
        7.7.5 Spiraldesk Key News & Latest Developments
    7.8 Yekaliva
        7.8.1 Yekaliva Company Summary
        7.8.2 Yekaliva Business Overview
        7.8.3 Yekaliva Customer Service Software Major Product Offerings
        7.8.4 Yekaliva Customer Service Software Revenue in Global Market (2018-2023)
        7.8.5 Yekaliva Key News & Latest Developments
    7.9 Zendesk
        7.9.1 Zendesk Company Summary
        7.9.2 Zendesk Business Overview
        7.9.3 Zendesk Customer Service Software Major Product Offerings
        7.9.4 Zendesk Customer Service Software Revenue in Global Market (2018-2023)
        7.9.5 Zendesk Key News & Latest Developments
    7.10 RingCentral
        7.10.1 RingCentral Company Summary
        7.10.2 RingCentral Business Overview
        7.10.3 RingCentral Customer Service Software Major Product Offerings
        7.10.4 RingCentral Customer Service Software Revenue in Global Market (2018-2023)
        7.10.5 RingCentral Key News & Latest Developments
    7.11 LiveAgent
        7.11.1 LiveAgent Company Summary
        7.11.2 LiveAgent Business Overview
        7.11.3 LiveAgent Customer Service Software Major Product Offerings
        7.11.4 LiveAgent Customer Service Software Revenue in Global Market (2018-2023)
        7.11.5 LiveAgent Key News & Latest Developments
    7.12 HelpCrunch
        7.12.1 HelpCrunch Company Summary
        7.12.2 HelpCrunch Business Overview
        7.12.3 HelpCrunch Customer Service Software Major Product Offerings
        7.12.4 HelpCrunch Customer Service Software Revenue in Global Market (2018-2023)
        7.12.5 HelpCrunch Key News & Latest Developments
    7.13 ServiceGuru
        7.13.1 ServiceGuru Company Summary
        7.13.2 ServiceGuru Business Overview
        7.13.3 ServiceGuru Customer Service Software Major Product Offerings
        7.13.4 ServiceGuru Customer Service Software Revenue in Global Market (2018-2023)
        7.13.5 ServiceGuru Key News & Latest Developments
    7.14 HubSpot
        7.14.1 HubSpot Company Summary
        7.14.2 HubSpot Business Overview
        7.14.3 HubSpot Customer Service Software Major Product Offerings
        7.14.4 HubSpot Customer Service Software Revenue in Global Market (2018-2023)
        7.14.5 HubSpot Key News & Latest Developments
    7.15 Dimelo (RingCentral)
        7.15.1 Dimelo (RingCentral) Company Summary
        7.15.2 Dimelo (RingCentral) Business Overview
        7.15.3 Dimelo (RingCentral) Customer Service Software Major Product Offerings
        7.15.4 Dimelo (RingCentral) Customer Service Software Revenue in Global Market (2018-2023)
        7.15.5 Dimelo (RingCentral) Key News & Latest Developments
    7.16 DataKnowl
        7.16.1 DataKnowl Company Summary
        7.16.2 DataKnowl Business Overview
        7.16.3 DataKnowl Customer Service Software Major Product Offerings
        7.16.4 DataKnowl Customer Service Software Revenue in Global Market (2018-2023)
        7.16.5 DataKnowl Key News & Latest Developments
    7.17 Eudata
        7.17.1 Eudata Company Summary
        7.17.2 Eudata Business Overview
        7.17.3 Eudata Customer Service Software Major Product Offerings
        7.17.4 Eudata Customer Service Software Revenue in Global Market (2018-2023)
        7.17.5 Eudata Key News & Latest Developments
    7.18 Gladly
        7.18.1 Gladly Company Summary
        7.18.2 Gladly Business Overview
        7.18.3 Gladly Customer Service Software Major Product Offerings
        7.18.4 Gladly Customer Service Software Revenue in Global Market (2018-2023)
        7.18.5 Gladly Key News & Latest Developments
    7.19 NGDesk
        7.19.1 NGDesk Company Summary
        7.19.2 NGDesk Business Overview
        7.19.3 NGDesk Customer Service Software Major Product Offerings
        7.19.4 NGDesk Customer Service Software Revenue in Global Market (2018-2023)
        7.19.5 NGDesk Key News & Latest Developments
    7.20 Kayako
        7.20.1 Kayako Company Summary
        7.20.2 Kayako Business Overview
        7.20.3 Kayako Customer Service Software Major Product Offerings
        7.20.4 Kayako Customer Service Software Revenue in Global Market (2018-2023)
        7.20.5 Kayako Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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Customer Service Software Market, Global Outlook and Forecast 2023-2029

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