Customer Success Platforms Market, Global Outlook and Forecast 2023-2029

Report ID: MMG206159 | Category: Service & Software | Pages: 65 | Format: PDF | Published Date: September 05,2023

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Report Description
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Report Summary

The Customer Success Platform is the official name of the Salesforce portfolio of products.

This cloud-only platform for CRM and other capabilities includes the following clouds to enable sales, service, marketing, collaboration and communities, analytics and business intelligence, and application development both within Salesforce and for third-party applications that work with the Customer Success Platform.
This report aims to provide a comprehensive presentation of the global market for Customer Success Platforms, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Success Platforms. This report contains market size and forecasts of Customer Success Platforms in global, including the following market information:
Global Customer Success Platforms Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Customer Success Platforms market was valued at US$ 1052.9 million in 2022 and is projected to reach US$ 3161.3 million by 2029, at a CAGR of 17.0% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Solutions Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Customer Success Platforms include Gainsight, Salesforce, Natero, Totango, Amity, Strikedeck, ChurnZero, Bolstra and Planhat, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Customer Success Platforms companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer Success Platforms Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Customer Success Platforms Market Segment Percentages, by Type, 2022 (%)
    Solutions
    Services
Global Customer Success Platforms Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Customer Success Platforms Market Segment Percentages, by Application, 2022 (%)
    Sales and Marketing Management
    CEM
    Risk and Compliance Management
Global Customer Success Platforms Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Customer Success Platforms Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Customer Success Platforms revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Customer Success Platforms revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    Gainsight
    Salesforce
    Natero
    Totango
    Amity
    Strikedeck
    ChurnZero
    Bolstra
    Planhat
Outline of Major Chapters:
Chapter 1: Introduces the definition of Customer Success Platforms, market overview.
Chapter 2: Global Customer Success Platforms market size in revenue.
Chapter 3: Detailed analysis of Customer Success Platforms company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Customer Success Platforms in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Customer Success Platforms Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Customer Success Platforms Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Customer Success Platforms Overall Market Size
    2.1 Global Customer Success Platforms Market Size: 2022 VS 2029
    2.2 Global Customer Success Platforms Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Customer Success Platforms Players in Global Market
    3.2 Top Global Customer Success Platforms Companies Ranked by Revenue
    3.3 Global Customer Success Platforms Revenue by Companies
    3.4 Top 3 and Top 5 Customer Success Platforms Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Customer Success Platforms Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Customer Success Platforms Players in Global Market
        3.6.1 List of Global Tier 1 Customer Success Platforms Companies
        3.6.2 List of Global Tier 2 and Tier 3 Customer Success Platforms Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Customer Success Platforms Market Size Markets, 2022 & 2029
        4.1.2 Solutions
        4.1.3 Services
    4.2 By Type - Global Customer Success Platforms Revenue & Forecasts
        4.2.1 By Type - Global Customer Success Platforms Revenue, 2018-2023
        4.2.2 By Type - Global Customer Success Platforms Revenue, 2024-2029
        4.2.3 By Type - Global Customer Success Platforms Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Customer Success Platforms Market Size, 2022 & 2029
        5.1.2 Sales and Marketing Management
        5.1.3 CEM
        5.1.4 Risk and Compliance Management
    5.2 By Application - Global Customer Success Platforms Revenue & Forecasts
        5.2.1 By Application - Global Customer Success Platforms Revenue, 2018-2023
        5.2.2 By Application - Global Customer Success Platforms Revenue, 2024-2029
        5.2.3 By Application - Global Customer Success Platforms Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Customer Success Platforms Market Size, 2022 & 2029
    6.2 By Region - Global Customer Success Platforms Revenue & Forecasts
        6.2.1 By Region - Global Customer Success Platforms Revenue, 2018-2023
        6.2.2 By Region - Global Customer Success Platforms Revenue, 2024-2029
        6.2.3 By Region - Global Customer Success Platforms Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Customer Success Platforms Revenue, 2018-2029
        6.3.2 US Customer Success Platforms Market Size, 2018-2029
        6.3.3 Canada Customer Success Platforms Market Size, 2018-2029
        6.3.4 Mexico Customer Success Platforms Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Customer Success Platforms Revenue, 2018-2029
        6.4.2 Germany Customer Success Platforms Market Size, 2018-2029
        6.4.3 France Customer Success Platforms Market Size, 2018-2029
        6.4.4 U.K. Customer Success Platforms Market Size, 2018-2029
        6.4.5 Italy Customer Success Platforms Market Size, 2018-2029
        6.4.6 Russia Customer Success Platforms Market Size, 2018-2029
        6.4.7 Nordic Countries Customer Success Platforms Market Size, 2018-2029
        6.4.8 Benelux Customer Success Platforms Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Customer Success Platforms Revenue, 2018-2029
        6.5.2 China Customer Success Platforms Market Size, 2018-2029
        6.5.3 Japan Customer Success Platforms Market Size, 2018-2029
        6.5.4 South Korea Customer Success Platforms Market Size, 2018-2029
        6.5.5 Southeast Asia Customer Success Platforms Market Size, 2018-2029
        6.5.6 India Customer Success Platforms Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Customer Success Platforms Revenue, 2018-2029
        6.6.2 Brazil Customer Success Platforms Market Size, 2018-2029
        6.6.3 Argentina Customer Success Platforms Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Customer Success Platforms Revenue, 2018-2029
        6.7.2 Turkey Customer Success Platforms Market Size, 2018-2029
        6.7.3 Israel Customer Success Platforms Market Size, 2018-2029
        6.7.4 Saudi Arabia Customer Success Platforms Market Size, 2018-2029
        6.7.5 UAE Customer Success Platforms Market Size, 2018-2029
7 Customer Success Platforms Companies Profiles
    7.1 Gainsight
        7.1.1 Gainsight Company Summary
        7.1.2 Gainsight Business Overview
        7.1.3 Gainsight Customer Success Platforms Major Product Offerings
        7.1.4 Gainsight Customer Success Platforms Revenue in Global Market (2018-2023)
        7.1.5 Gainsight Key News & Latest Developments
    7.2 Salesforce
        7.2.1 Salesforce Company Summary
        7.2.2 Salesforce Business Overview
        7.2.3 Salesforce Customer Success Platforms Major Product Offerings
        7.2.4 Salesforce Customer Success Platforms Revenue in Global Market (2018-2023)
        7.2.5 Salesforce Key News & Latest Developments
    7.3 Natero
        7.3.1 Natero Company Summary
        7.3.2 Natero Business Overview
        7.3.3 Natero Customer Success Platforms Major Product Offerings
        7.3.4 Natero Customer Success Platforms Revenue in Global Market (2018-2023)
        7.3.5 Natero Key News & Latest Developments
    7.4 Totango
        7.4.1 Totango Company Summary
        7.4.2 Totango Business Overview
        7.4.3 Totango Customer Success Platforms Major Product Offerings
        7.4.4 Totango Customer Success Platforms Revenue in Global Market (2018-2023)
        7.4.5 Totango Key News & Latest Developments
    7.5 Amity
        7.5.1 Amity Company Summary
        7.5.2 Amity Business Overview
        7.5.3 Amity Customer Success Platforms Major Product Offerings
        7.5.4 Amity Customer Success Platforms Revenue in Global Market (2018-2023)
        7.5.5 Amity Key News & Latest Developments
    7.6 Strikedeck
        7.6.1 Strikedeck Company Summary
        7.6.2 Strikedeck Business Overview
        7.6.3 Strikedeck Customer Success Platforms Major Product Offerings
        7.6.4 Strikedeck Customer Success Platforms Revenue in Global Market (2018-2023)
        7.6.5 Strikedeck Key News & Latest Developments
    7.7 ChurnZero
        7.7.1 ChurnZero Company Summary
        7.7.2 ChurnZero Business Overview
        7.7.3 ChurnZero Customer Success Platforms Major Product Offerings
        7.7.4 ChurnZero Customer Success Platforms Revenue in Global Market (2018-2023)
        7.7.5 ChurnZero Key News & Latest Developments
    7.8 Bolstra
        7.8.1 Bolstra Company Summary
        7.8.2 Bolstra Business Overview
        7.8.3 Bolstra Customer Success Platforms Major Product Offerings
        7.8.4 Bolstra Customer Success Platforms Revenue in Global Market (2018-2023)
        7.8.5 Bolstra Key News & Latest Developments
    7.9 Planhat
        7.9.1 Planhat Company Summary
        7.9.2 Planhat Business Overview
        7.9.3 Planhat Customer Success Platforms Major Product Offerings
        7.9.4 Planhat Customer Success Platforms Revenue in Global Market (2018-2023)
        7.9.5 Planhat Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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Customer Success Platforms Market, Global Outlook and Forecast 2023-2029

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