Digital Customer Experience Services Market, Global Outlook and Forecast 2023-2029

Report ID: MMG196285 | Category: Service & Software | Pages: 105 | Format: PDF | Published Date: September 04,2023

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Report Summary

This report aims to provide a comprehensive presentation of the global market for Digital Customer Experience Services, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Digital Customer Experience Services. This report contains market size and forecasts of Digital Customer Experience Services in global, including the following market information:
Global Digital Customer Experience Services Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Digital Customer Experience Services market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
By Touch Points Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Digital Customer Experience Services include Tangentia, Accenture, Capgemini, Cognizant, IBM, Liferay, MEGA International, Orange Business Services and Tietoevry, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Digital Customer Experience Services companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Digital Customer Experience Services Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Digital Customer Experience Services Market Segment Percentages, by Type, 2022 (%)
    By Touch Points
    Social media
    Gamification
    Digital Marketing
    Mobility
Global Digital Customer Experience Services Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Digital Customer Experience Services Market Segment Percentages, by Application, 2022 (%)
    Bank
    Insurance
    Manufacturing
    Public Sector
    Telecommunications
    Retail and Wholesale
    Transport
    Others
Global Digital Customer Experience Services Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Digital Customer Experience Services Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Digital Customer Experience Services revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Digital Customer Experience Services revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    Tangentia
    Accenture
    Capgemini
    Cognizant
    IBM
    Liferay
    MEGA International
    Orange Business Services
    Tietoevry
    SAS Institute
    Kofax
    NCR Corporation
    Tata Consultancy Services
    Zendesk
    eGain
    WNS
Outline of Major Chapters:
Chapter 1: Introduces the definition of Digital Customer Experience Services, market overview.
Chapter 2: Global Digital Customer Experience Services market size in revenue.
Chapter 3: Detailed analysis of Digital Customer Experience Services company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Digital Customer Experience Services in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Digital Customer Experience Services Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Digital Customer Experience Services Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Digital Customer Experience Services Overall Market Size
    2.1 Global Digital Customer Experience Services Market Size: 2022 VS 2029
    2.2 Global Digital Customer Experience Services Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Digital Customer Experience Services Players in Global Market
    3.2 Top Global Digital Customer Experience Services Companies Ranked by Revenue
    3.3 Global Digital Customer Experience Services Revenue by Companies
    3.4 Top 3 and Top 5 Digital Customer Experience Services Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Digital Customer Experience Services Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Digital Customer Experience Services Players in Global Market
        3.6.1 List of Global Tier 1 Digital Customer Experience Services Companies
        3.6.2 List of Global Tier 2 and Tier 3 Digital Customer Experience Services Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Digital Customer Experience Services Market Size Markets, 2022 & 2029
         By Touch Points
         Social media
         Gamification
         Digital Marketing
         Mobility
    4.2 By Type - Global Digital Customer Experience Services Revenue & Forecasts
        4.2.1 By Type - Global Digital Customer Experience Services Revenue, 2018-2023
        4.2.2 By Type - Global Digital Customer Experience Services Revenue, 2024-2029
        4.2.3 By Type - Global Digital Customer Experience Services Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Digital Customer Experience Services Market Size, 2022 & 2029
        5.1.2 Bank
        5.1.3 Insurance
        5.1.4 Manufacturing
        5.1.5 Public Sector
        5.1.6 Telecommunications
        5.1.7 Retail and Wholesale
        5.1.8 Transport
        5.1.9 Others
    5.2 By Application - Global Digital Customer Experience Services Revenue & Forecasts
        5.2.1 By Application - Global Digital Customer Experience Services Revenue, 2018-2023
        5.2.2 By Application - Global Digital Customer Experience Services Revenue, 2024-2029
        5.2.3 By Application - Global Digital Customer Experience Services Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Digital Customer Experience Services Market Size, 2022 & 2029
    6.2 By Region - Global Digital Customer Experience Services Revenue & Forecasts
        6.2.1 By Region - Global Digital Customer Experience Services Revenue, 2018-2023
        6.2.2 By Region - Global Digital Customer Experience Services Revenue, 2024-2029
        6.2.3 By Region - Global Digital Customer Experience Services Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Digital Customer Experience Services Revenue, 2018-2029
        6.3.2 US Digital Customer Experience Services Market Size, 2018-2029
        6.3.3 Canada Digital Customer Experience Services Market Size, 2018-2029
        6.3.4 Mexico Digital Customer Experience Services Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Digital Customer Experience Services Revenue, 2018-2029
        6.4.2 Germany Digital Customer Experience Services Market Size, 2018-2029
        6.4.3 France Digital Customer Experience Services Market Size, 2018-2029
        6.4.4 U.K. Digital Customer Experience Services Market Size, 2018-2029
        6.4.5 Italy Digital Customer Experience Services Market Size, 2018-2029
        6.4.6 Russia Digital Customer Experience Services Market Size, 2018-2029
        6.4.7 Nordic Countries Digital Customer Experience Services Market Size, 2018-2029
        6.4.8 Benelux Digital Customer Experience Services Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Digital Customer Experience Services Revenue, 2018-2029
        6.5.2 China Digital Customer Experience Services Market Size, 2018-2029
        6.5.3 Japan Digital Customer Experience Services Market Size, 2018-2029
        6.5.4 South Korea Digital Customer Experience Services Market Size, 2018-2029
        6.5.5 Southeast Asia Digital Customer Experience Services Market Size, 2018-2029
        6.5.6 India Digital Customer Experience Services Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Digital Customer Experience Services Revenue, 2018-2029
        6.6.2 Brazil Digital Customer Experience Services Market Size, 2018-2029
        6.6.3 Argentina Digital Customer Experience Services Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Digital Customer Experience Services Revenue, 2018-2029
        6.7.2 Turkey Digital Customer Experience Services Market Size, 2018-2029
        6.7.3 Israel Digital Customer Experience Services Market Size, 2018-2029
        6.7.4 Saudi Arabia Digital Customer Experience Services Market Size, 2018-2029
        6.7.5 UAE Digital Customer Experience Services Market Size, 2018-2029
7 Digital Customer Experience Services Companies Profiles
    7.1 Tangentia
        7.1.1 Tangentia Company Summary
        7.1.2 Tangentia Business Overview
        7.1.3 Tangentia Digital Customer Experience Services Major Product Offerings
        7.1.4 Tangentia Digital Customer Experience Services Revenue in Global Market (2018-2023)
        7.1.5 Tangentia Key News & Latest Developments
    7.2 Accenture
        7.2.1 Accenture Company Summary
        7.2.2 Accenture Business Overview
        7.2.3 Accenture Digital Customer Experience Services Major Product Offerings
        7.2.4 Accenture Digital Customer Experience Services Revenue in Global Market (2018-2023)
        7.2.5 Accenture Key News & Latest Developments
    7.3 Capgemini
        7.3.1 Capgemini Company Summary
        7.3.2 Capgemini Business Overview
        7.3.3 Capgemini Digital Customer Experience Services Major Product Offerings
        7.3.4 Capgemini Digital Customer Experience Services Revenue in Global Market (2018-2023)
        7.3.5 Capgemini Key News & Latest Developments
    7.4 Cognizant
        7.4.1 Cognizant Company Summary
        7.4.2 Cognizant Business Overview
        7.4.3 Cognizant Digital Customer Experience Services Major Product Offerings
        7.4.4 Cognizant Digital Customer Experience Services Revenue in Global Market (2018-2023)
        7.4.5 Cognizant Key News & Latest Developments
    7.5 IBM
        7.5.1 IBM Company Summary
        7.5.2 IBM Business Overview
        7.5.3 IBM Digital Customer Experience Services Major Product Offerings
        7.5.4 IBM Digital Customer Experience Services Revenue in Global Market (2018-2023)
        7.5.5 IBM Key News & Latest Developments
    7.6 Liferay
        7.6.1 Liferay Company Summary
        7.6.2 Liferay Business Overview
        7.6.3 Liferay Digital Customer Experience Services Major Product Offerings
        7.6.4 Liferay Digital Customer Experience Services Revenue in Global Market (2018-2023)
        7.6.5 Liferay Key News & Latest Developments
    7.7 MEGA International
        7.7.1 MEGA International Company Summary
        7.7.2 MEGA International Business Overview
        7.7.3 MEGA International Digital Customer Experience Services Major Product Offerings
        7.7.4 MEGA International Digital Customer Experience Services Revenue in Global Market (2018-2023)
        7.7.5 MEGA International Key News & Latest Developments
    7.8 Orange Business Services
        7.8.1 Orange Business Services Company Summary
        7.8.2 Orange Business Services Business Overview
        7.8.3 Orange Business Services Digital Customer Experience Services Major Product Offerings
        7.8.4 Orange Business Services Digital Customer Experience Services Revenue in Global Market (2018-2023)
        7.8.5 Orange Business Services Key News & Latest Developments
    7.9 Tietoevry
        7.9.1 Tietoevry Company Summary
        7.9.2 Tietoevry Business Overview
        7.9.3 Tietoevry Digital Customer Experience Services Major Product Offerings
        7.9.4 Tietoevry Digital Customer Experience Services Revenue in Global Market (2018-2023)
        7.9.5 Tietoevry Key News & Latest Developments
    7.10 SAS Institute
        7.10.1 SAS Institute Company Summary
        7.10.2 SAS Institute Business Overview
        7.10.3 SAS Institute Digital Customer Experience Services Major Product Offerings
        7.10.4 SAS Institute Digital Customer Experience Services Revenue in Global Market (2018-2023)
        7.10.5 SAS Institute Key News & Latest Developments
    7.11 Kofax
        7.11.1 Kofax Company Summary
        7.11.2 Kofax Business Overview
        7.11.3 Kofax Digital Customer Experience Services Major Product Offerings
        7.11.4 Kofax Digital Customer Experience Services Revenue in Global Market (2018-2023)
        7.11.5 Kofax Key News & Latest Developments
    7.12 NCR Corporation
        7.12.1 NCR Corporation Company Summary
        7.12.2 NCR Corporation Business Overview
        7.12.3 NCR Corporation Digital Customer Experience Services Major Product Offerings
        7.12.4 NCR Corporation Digital Customer Experience Services Revenue in Global Market (2018-2023)
        7.12.5 NCR Corporation Key News & Latest Developments
    7.13 Tata Consultancy Services
        7.13.1 Tata Consultancy Services Company Summary
        7.13.2 Tata Consultancy Services Business Overview
        7.13.3 Tata Consultancy Services Digital Customer Experience Services Major Product Offerings
        7.13.4 Tata Consultancy Services Digital Customer Experience Services Revenue in Global Market (2018-2023)
        7.13.5 Tata Consultancy Services Key News & Latest Developments
    7.14 Zendesk
        7.14.1 Zendesk Company Summary
        7.14.2 Zendesk Business Overview
        7.14.3 Zendesk Digital Customer Experience Services Major Product Offerings
        7.14.4 Zendesk Digital Customer Experience Services Revenue in Global Market (2018-2023)
        7.14.5 Zendesk Key News & Latest Developments
    7.15 eGain
        7.15.1 eGain Company Summary
        7.15.2 eGain Business Overview
        7.15.3 eGain Digital Customer Experience Services Major Product Offerings
        7.15.4 eGain Digital Customer Experience Services Revenue in Global Market (2018-2023)
        7.15.5 eGain Key News & Latest Developments
    7.16 WNS
        7.16.1 WNS Company Summary
        7.16.2 WNS Business Overview
        7.16.3 WNS Digital Customer Experience Services Major Product Offerings
        7.16.4 WNS Digital Customer Experience Services Revenue in Global Market (2018-2023)
        7.16.5 WNS Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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Digital Customer Experience Services Market, Global Outlook and Forecast 2023-2029

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