Digital Customer Service Platform Market, Global Outlook and Forecast 2023-2029

Report ID: MMG20992 | Category: Service & Software | Pages: 112 | Format: PDF | Published Date: February 20,2023

Request Sample Enquiry before buying Ask For Discount

Single User-$3250.00 Multi User-$4225.00

Report Description
View Table of Contents

Report Summary

Digital customer service platforms enable businesses to provide customer support across multiple digital communication channels, such as email, messaging, web portals, chat, and social media. At their core, these solutions act as a company’s help desk by aggregating customer inquiries and assigning them as tickets to customer support agents for prompt service. In addition to creating tickets from customer emails and portals, digital customer service platforms include features of live chat software, allowing customer service representatives to engage with website visitors in real time. Since many customers may try to solve an issue on their own before contacting the customer support department, digital customer service platforms provide features of customer self-service software. These features empower customers to access information or complete tasks without the assistance of a customer representative. Many platforms offer the ability to create a branded knowledge base where customers can view content such as articles or tutorials to troubleshoot common questions about a company’s products or services. Features of chatbots software and artificial intelligence (AI) may also be incorporated to automate responses to frequently asked questions (FAQs) or to assist customers with routine tasks.
This report aims to provide a comprehensive presentation of the global market for Digital Customer Service Platform, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Digital Customer Service Platform. This report contains market size and forecasts of Digital Customer Service Platform in global, including the following market information:
Global Digital Customer Service Platform Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Digital Customer Service Platform market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Cloud Based Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Digital Customer Service Platform include Zendesk, Zoho Corporation, Intercom, HubSpot, Freshworks, Gladly, QualityUnit, Salesforce and Help Scout, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Digital Customer Service Platform companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Digital Customer Service Platform Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Digital Customer Service Platform Market Segment Percentages, by Type, 2022 (%)
    Cloud Based
    On Premises
Global Digital Customer Service Platform Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Digital Customer Service Platform Market Segment Percentages, by Application, 2022 (%)
    Large Enterprises
    SMEs
Global Digital Customer Service Platform Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Digital Customer Service Platform Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Digital Customer Service Platform revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Digital Customer Service Platform revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    Zendesk
    Zoho Corporation
    Intercom
    HubSpot
    Freshworks
    Gladly
    QualityUnit
    Salesforce
    Help Scout
    GoDaddy
    Kustomer
    Gorgias
    Wix
    Helpshift
    Saas Labs
    Sprinklr
    Richpanel
    Crisp
    LiveHelpNow
    RingCentral
    HappyFox
    Zowie.ai
    ProProfs
    Acquire
    Glia
    ServiceNow
    Oracle
    ESW Capital
    Deskpro
    UseResponse
Outline of Major Chapters:
Chapter 1: Introduces the definition of Digital Customer Service Platform, market overview.
Chapter 2: Global Digital Customer Service Platform market size in revenue.
Chapter 3: Detailed analysis of Digital Customer Service Platform company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Digital Customer Service Platform in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Digital Customer Service Platform Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Digital Customer Service Platform Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Digital Customer Service Platform Overall Market Size
    2.1 Global Digital Customer Service Platform Market Size: 2022 VS 2029
    2.2 Global Digital Customer Service Platform Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Digital Customer Service Platform Players in Global Market
    3.2 Top Global Digital Customer Service Platform Companies Ranked by Revenue
    3.3 Global Digital Customer Service Platform Revenue by Companies
    3.4 Top 3 and Top 5 Digital Customer Service Platform Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Digital Customer Service Platform Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Digital Customer Service Platform Players in Global Market
        3.6.1 List of Global Tier 1 Digital Customer Service Platform Companies
        3.6.2 List of Global Tier 2 and Tier 3 Digital Customer Service Platform Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Digital Customer Service Platform Market Size Markets, 2022 & 2029
        4.1.2 Cloud Based
        4.1.3 On Premises
    4.2 By Type - Global Digital Customer Service Platform Revenue & Forecasts
        4.2.1 By Type - Global Digital Customer Service Platform Revenue, 2018-2023
        4.2.2 By Type - Global Digital Customer Service Platform Revenue, 2024-2029
        4.2.3 By Type - Global Digital Customer Service Platform Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Digital Customer Service Platform Market Size, 2022 & 2029
        5.1.2 Large Enterprises
        5.1.3 SMEs
    5.2 By Application - Global Digital Customer Service Platform Revenue & Forecasts
        5.2.1 By Application - Global Digital Customer Service Platform Revenue, 2018-2023
        5.2.2 By Application - Global Digital Customer Service Platform Revenue, 2024-2029
        5.2.3 By Application - Global Digital Customer Service Platform Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Digital Customer Service Platform Market Size, 2022 & 2029
    6.2 By Region - Global Digital Customer Service Platform Revenue & Forecasts
        6.2.1 By Region - Global Digital Customer Service Platform Revenue, 2018-2023
        6.2.2 By Region - Global Digital Customer Service Platform Revenue, 2024-2029
        6.2.3 By Region - Global Digital Customer Service Platform Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Digital Customer Service Platform Revenue, 2018-2029
        6.3.2 US Digital Customer Service Platform Market Size, 2018-2029
        6.3.3 Canada Digital Customer Service Platform Market Size, 2018-2029
        6.3.4 Mexico Digital Customer Service Platform Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Digital Customer Service Platform Revenue, 2018-2029
        6.4.2 Germany Digital Customer Service Platform Market Size, 2018-2029
        6.4.3 France Digital Customer Service Platform Market Size, 2018-2029
        6.4.4 U.K. Digital Customer Service Platform Market Size, 2018-2029
        6.4.5 Italy Digital Customer Service Platform Market Size, 2018-2029
        6.4.6 Russia Digital Customer Service Platform Market Size, 2018-2029
        6.4.7 Nordic Countries Digital Customer Service Platform Market Size, 2018-2029
        6.4.8 Benelux Digital Customer Service Platform Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Digital Customer Service Platform Revenue, 2018-2029
        6.5.2 China Digital Customer Service Platform Market Size, 2018-2029
        6.5.3 Japan Digital Customer Service Platform Market Size, 2018-2029
        6.5.4 South Korea Digital Customer Service Platform Market Size, 2018-2029
        6.5.5 Southeast Asia Digital Customer Service Platform Market Size, 2018-2029
        6.5.6 India Digital Customer Service Platform Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Digital Customer Service Platform Revenue, 2018-2029
        6.6.2 Brazil Digital Customer Service Platform Market Size, 2018-2029
        6.6.3 Argentina Digital Customer Service Platform Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Digital Customer Service Platform Revenue, 2018-2029
        6.7.2 Turkey Digital Customer Service Platform Market Size, 2018-2029
        6.7.3 Israel Digital Customer Service Platform Market Size, 2018-2029
        6.7.4 Saudi Arabia Digital Customer Service Platform Market Size, 2018-2029
        6.7.5 UAE Digital Customer Service Platform Market Size, 2018-2029
7 Digital Customer Service Platform Companies Profiles
    7.1 Zendesk
        7.1.1 Zendesk Company Summary
        7.1.2 Zendesk Business Overview
        7.1.3 Zendesk Digital Customer Service Platform Major Product Offerings
        7.1.4 Zendesk Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.1.5 Zendesk Key News & Latest Developments
    7.2 Zoho Corporation
        7.2.1 Zoho Corporation Company Summary
        7.2.2 Zoho Corporation Business Overview
        7.2.3 Zoho Corporation Digital Customer Service Platform Major Product Offerings
        7.2.4 Zoho Corporation Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.2.5 Zoho Corporation Key News & Latest Developments
    7.3 Intercom
        7.3.1 Intercom Company Summary
        7.3.2 Intercom Business Overview
        7.3.3 Intercom Digital Customer Service Platform Major Product Offerings
        7.3.4 Intercom Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.3.5 Intercom Key News & Latest Developments
    7.4 HubSpot
        7.4.1 HubSpot Company Summary
        7.4.2 HubSpot Business Overview
        7.4.3 HubSpot Digital Customer Service Platform Major Product Offerings
        7.4.4 HubSpot Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.4.5 HubSpot Key News & Latest Developments
    7.5 Freshworks
        7.5.1 Freshworks Company Summary
        7.5.2 Freshworks Business Overview
        7.5.3 Freshworks Digital Customer Service Platform Major Product Offerings
        7.5.4 Freshworks Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.5.5 Freshworks Key News & Latest Developments
    7.6 Gladly
        7.6.1 Gladly Company Summary
        7.6.2 Gladly Business Overview
        7.6.3 Gladly Digital Customer Service Platform Major Product Offerings
        7.6.4 Gladly Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.6.5 Gladly Key News & Latest Developments
    7.7 QualityUnit
        7.7.1 QualityUnit Company Summary
        7.7.2 QualityUnit Business Overview
        7.7.3 QualityUnit Digital Customer Service Platform Major Product Offerings
        7.7.4 QualityUnit Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.7.5 QualityUnit Key News & Latest Developments
    7.8 Salesforce
        7.8.1 Salesforce Company Summary
        7.8.2 Salesforce Business Overview
        7.8.3 Salesforce Digital Customer Service Platform Major Product Offerings
        7.8.4 Salesforce Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.8.5 Salesforce Key News & Latest Developments
    7.9 Help Scout
        7.9.1 Help Scout Company Summary
        7.9.2 Help Scout Business Overview
        7.9.3 Help Scout Digital Customer Service Platform Major Product Offerings
        7.9.4 Help Scout Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.9.5 Help Scout Key News & Latest Developments
    7.10 GoDaddy
        7.10.1 GoDaddy Company Summary
        7.10.2 GoDaddy Business Overview
        7.10.3 GoDaddy Digital Customer Service Platform Major Product Offerings
        7.10.4 GoDaddy Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.10.5 GoDaddy Key News & Latest Developments
    7.11 Kustomer
        7.11.1 Kustomer Company Summary
        7.11.2 Kustomer Business Overview
        7.11.3 Kustomer Digital Customer Service Platform Major Product Offerings
        7.11.4 Kustomer Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.11.5 Kustomer Key News & Latest Developments
    7.12 Gorgias
        7.12.1 Gorgias Company Summary
        7.12.2 Gorgias Business Overview
        7.12.3 Gorgias Digital Customer Service Platform Major Product Offerings
        7.12.4 Gorgias Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.12.5 Gorgias Key News & Latest Developments
    7.13 Wix
        7.13.1 Wix Company Summary
        7.13.2 Wix Business Overview
        7.13.3 Wix Digital Customer Service Platform Major Product Offerings
        7.13.4 Wix Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.13.5 Wix Key News & Latest Developments
    7.14 Helpshift
        7.14.1 Helpshift Company Summary
        7.14.2 Helpshift Business Overview
        7.14.3 Helpshift Digital Customer Service Platform Major Product Offerings
        7.14.4 Helpshift Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.14.5 Helpshift Key News & Latest Developments
    7.15 Saas Labs
        7.15.1 Saas Labs Company Summary
        7.15.2 Saas Labs Business Overview
        7.15.3 Saas Labs Digital Customer Service Platform Major Product Offerings
        7.15.4 Saas Labs Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.15.5 Saas Labs Key News & Latest Developments
    7.16 Sprinklr
        7.16.1 Sprinklr Company Summary
        7.16.2 Sprinklr Business Overview
        7.16.3 Sprinklr Digital Customer Service Platform Major Product Offerings
        7.16.4 Sprinklr Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.16.5 Sprinklr Key News & Latest Developments
    7.17 Richpanel
        7.17.1 Richpanel Company Summary
        7.17.2 Richpanel Business Overview
        7.17.3 Richpanel Digital Customer Service Platform Major Product Offerings
        7.17.4 Richpanel Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.17.5 Richpanel Key News & Latest Developments
    7.18 Crisp
        7.18.1 Crisp Company Summary
        7.18.2 Crisp Business Overview
        7.18.3 Crisp Digital Customer Service Platform Major Product Offerings
        7.18.4 Crisp Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.18.5 Crisp Key News & Latest Developments
    7.19 LiveHelpNow
        7.19.1 LiveHelpNow Company Summary
        7.19.2 LiveHelpNow Business Overview
        7.19.3 LiveHelpNow Digital Customer Service Platform Major Product Offerings
        7.19.4 LiveHelpNow Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.19.5 LiveHelpNow Key News & Latest Developments
    7.20 RingCentral
        7.20.1 RingCentral Company Summary
        7.20.2 RingCentral Business Overview
        7.20.3 RingCentral Digital Customer Service Platform Major Product Offerings
        7.20.4 RingCentral Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.20.5 RingCentral Key News & Latest Developments
    7.21 HappyFox
        7.21.1 HappyFox Company Summary
        7.21.2 HappyFox Business Overview
        7.21.3 HappyFox Digital Customer Service Platform Major Product Offerings
        7.21.4 HappyFox Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.21.5 HappyFox Key News & Latest Developments
    7.22 Zowie.ai
        7.22.1 Zowie.ai Company Summary
        7.22.2 Zowie.ai Business Overview
        7.22.3 Zowie.ai Digital Customer Service Platform Major Product Offerings
        7.22.4 Zowie.ai Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.22.5 Zowie.ai Key News & Latest Developments
    7.23 ProProfs
        7.23.1 ProProfs Company Summary
        7.23.2 ProProfs Business Overview
        7.23.3 ProProfs Digital Customer Service Platform Major Product Offerings
        7.23.4 ProProfs Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.23.5 ProProfs Key News & Latest Developments
    7.24 Acquire
        7.24.1 Acquire Company Summary
        7.24.2 Acquire Business Overview
        7.24.3 Acquire Digital Customer Service Platform Major Product Offerings
        7.24.4 Acquire Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.24.5 Acquire Key News & Latest Developments
    7.25 Glia
        7.25.1 Glia Company Summary
        7.25.2 Glia Business Overview
        7.25.3 Glia Digital Customer Service Platform Major Product Offerings
        7.25.4 Glia Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.25.5 Glia Key News & Latest Developments
    7.26 ServiceNow
        7.26.1 ServiceNow Company Summary
        7.26.2 ServiceNow Business Overview
        7.26.3 ServiceNow Digital Customer Service Platform Major Product Offerings
        7.26.4 ServiceNow Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.26.5 ServiceNow Key News & Latest Developments
    7.27 Oracle
        7.27.1 Oracle Company Summary
        7.27.2 Oracle Business Overview
        7.27.3 Oracle Digital Customer Service Platform Major Product Offerings
        7.27.4 Oracle Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.27.5 Oracle Key News & Latest Developments
    7.28 ESW Capital
        7.28.1 ESW Capital Company Summary
        7.28.2 ESW Capital Business Overview
        7.28.3 ESW Capital Digital Customer Service Platform Major Product Offerings
        7.28.4 ESW Capital Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.28.5 ESW Capital Key News & Latest Developments
    7.29 Deskpro
        7.29.1 Deskpro Company Summary
        7.29.2 Deskpro Business Overview
        7.29.3 Deskpro Digital Customer Service Platform Major Product Offerings
        7.29.4 Deskpro Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.29.5 Deskpro Key News & Latest Developments
    7.30 UseResponse
        7.30.1 UseResponse Company Summary
        7.30.2 UseResponse Business Overview
        7.30.3 UseResponse Digital Customer Service Platform Major Product Offerings
        7.30.4 UseResponse Digital Customer Service Platform Revenue in Global Market (2018-2023)
        7.30.5 UseResponse Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

FAQ's

What does the report cover (Scope)?

It contains all the geographic trends, and market analysis for global market

ENTER REPORT NAME TO SEARCH

Digital Customer Service Platform Market, Global Outlook and Forecast 2023-2029

Report Summary

Table of Contents

FAQ's

What does the report cover (Scope)?