Global Artificial Intelligence in Call Center Market 2022 by Company, Regions, Type and Application, Forecast to 2028

Report ID: GIR2208040009 | Category: Service & Software | Pages: 124 | Format: PDF | Published Date: September 02,2022

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Report Summary

The Artificial Intelligence in Call Center market report provides a detailed analysis of global market size, regional and country-level market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and technological innovations.
According to our (Global Info Research) latest study, due to COVID-19 and Russia-Ukraine War influence, the global Artificial Intelligence in Call Center market size was valued at USD million in 2021 and is forecast to a readjusted size of USD million by 2028 with a CAGR of % during review period.
The Artificial Intelligence in Call Center market in the USA. is estimated at USD million in 2022, which currently accounts for a % share in the global market. China, the world`s second largest economy, is estimated at USD million in 2022 and holds a % percent.
Media Industry occupied for % of the Artificial Intelligence in Call Center global market in 2021, and it is projected to value USD million by 2028, growing at a % CAGR in next six years. In terms of product type, Automatic Call Dispatcher segment is altered to a % CAGR between 2022 and 2028.
Global key companies of Artificial Intelligence in Call Center include Google Inc, IBM Corporation, Oracle Corporation, Amazon Web Services and Artificial Solutions International AB, etc. In terms of revenue, the global top four players hold a share over % in 2021.
Key Features of This Report:
This report provides in-depth analysis of the global Artificial Intelligence in Call Center market, and provides market size and CAGR for the history and forecast period (2017-2022, 2023-2028), considering 2021 as the base year.
Main Artificial Intelligence in Call Center companies’ industry ranking, revenue, and market share analysis. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.
This reports profiles key players in the global Artificial Intelligence in Call Center market based on the following parameters – headquarters, products portfolio, Artificial Intelligence in Call Center revenue, and gross margin, recent developments.
Evaluation and forecast the Artificial Intelligence in Call Center market size, projected growth trends, and corresponding market share analysis by type, by application, and by region. It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrices for this market
Highlights of the current market scenario, recent information, latest developments, and factors impacting the growth of the market
Insights from this report would allow marketers and the management authorities of the companies to make informed decisions regarding their future product launches, type up-gradation, market expansion, and marketing tactics
Market segmentation
Artificial Intelligence in Call Center market is split by Type and by Application. For the period 2017-2028, the growth among segments provide accurate calculations and forecasts for sales by Type and by Application in terms of revenue. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type (2017-2028; USD Million)
Automatic Call Dispatcher
Interactive Voice Response
Interactive Channel Support
Active Outgoing Dialer
Market segment by Application (2017-2028; USD Million)
Media Industry
Electronic Commerce
Manufacturing industry
Others
The key market players for global Artificial Intelligence in Call Center market are listed below:
Google Inc
IBM Corporation
Oracle Corporation
Amazon Web Services
Artificial Solutions International AB
Inbenta Technologies Inc.
Creative Virtual Ltd.
EdgeVerve Systems Limited
Five9 Inc.
Avaamo Technologies Private Ltd.
Avaya Inc.
Conversica, Inc.
Smart Action Company LLC
Talkdesk
Jio Haptik Technologies Limited
Kore.ai Inc.
NICE Incontact
Nuance Communications
Observe.AI
Twilio Inc.
Pypestream Inc.
Rulai
SAP SE
Region Segment (2017-2028; USD Million)
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Australia)
South America (Brazil, Argentina, Colombia and Rest of South America)
Middle East & Africa (Saudi Arabia, UAE, Egypt, South Africa and Rest of Middle East & Africa)
The content of the study subjects, includes a total of 12 chapters:
Chapter 1, to describe Artificial Intelligence in Call Center product scope, market overview, market opportunities, market driving force and market risks.
Chapter 2, to profile the top players of Artificial Intelligence in Call Center, with revenue, gross margin and global market share of Artificial Intelligence in Call Center from 2019 to 2022.
Chapter 3, the Artificial Intelligence in Call Center competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with revenue and growth rate by Type, application, from 2017 to 2028.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2017 to 2022.and Artificial Intelligence in Call Center market forecast, by regions, type and application, with revenue, from 2023 to 2028.
Chapter 11 and 12, to describe Artificial Intelligence in Call Center research findings and conclusion, appendix and data source.

1 Market Overview
    1.1 Product Overview and Scope of Artificial Intelligence in Call Center
    1.2 Classification of Artificial Intelligence in Call Center by Type
        1.2.1 Overview: Global Artificial Intelligence in Call Center Market Size by Type: 2017 Versus 2021 Versus 2028
        1.2.2 Global Artificial Intelligence in Call Center Revenue Market Share by Type in 2021
        1.2.3 Automatic Call Dispatcher
        1.2.4 Interactive Voice Response
        1.2.5 Interactive Channel Support
        1.2.6 Active Outgoing Dialer
    1.3 Global Artificial Intelligence in Call Center Market by Application
        1.3.1 Overview: Global Artificial Intelligence in Call Center Market Size by Application: 2017 Versus 2021 Versus 2028
        1.3.2 Media Industry
        1.3.3 Electronic Commerce
        1.3.4 Manufacturing industry
        1.3.5 Others
    1.4 Global Artificial Intelligence in Call Center Market Size & Forecast
    1.5 Global Artificial Intelligence in Call Center Market Size and Forecast by Region
        1.5.1 Global Artificial Intelligence in Call Center Market Size by Region: 2017 VS 2021 VS 2028
        1.5.2 Global Artificial Intelligence in Call Center Market Size by Region, (2017-2022)
        1.5.3 North America Artificial Intelligence in Call Center Market Size and Prospect (2017-2028)
        1.5.4 Europe Artificial Intelligence in Call Center Market Size and Prospect (2017-2028)
        1.5.5 Asia-Pacific Artificial Intelligence in Call Center Market Size and Prospect (2017-2028)
        1.5.6 South America Artificial Intelligence in Call Center Market Size and Prospect (2017-2028)
        1.5.7 Middle East and Africa Artificial Intelligence in Call Center Market Size and Prospect (2017-2028)
    1.6 Market Drivers, Restraints and Trends
        1.6.1 Artificial Intelligence in Call Center Market Drivers
        1.6.2 Artificial Intelligence in Call Center Market Restraints
        1.6.3 Artificial Intelligence in Call Center Trends Analysis
2 Company Profiles
    2.1 Google Inc
        2.1.1 Google Inc Details
        2.1.2 Google Inc Major Business
        2.1.3 Google Inc Artificial Intelligence in Call Center Product and Solutions
        2.1.4 Google Inc Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.1.5 Google Inc Recent Developments and Future Plans
    2.2 IBM Corporation
        2.2.1 IBM Corporation Details
        2.2.2 IBM Corporation Major Business
        2.2.3 IBM Corporation Artificial Intelligence in Call Center Product and Solutions
        2.2.4 IBM Corporation Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.2.5 IBM Corporation Recent Developments and Future Plans
    2.3 Oracle Corporation
        2.3.1 Oracle Corporation Details
        2.3.2 Oracle Corporation Major Business
        2.3.3 Oracle Corporation Artificial Intelligence in Call Center Product and Solutions
        2.3.4 Oracle Corporation Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.3.5 Oracle Corporation Recent Developments and Future Plans
    2.4 Amazon Web Services
        2.4.1 Amazon Web Services Details
        2.4.2 Amazon Web Services Major Business
        2.4.3 Amazon Web Services Artificial Intelligence in Call Center Product and Solutions
        2.4.4 Amazon Web Services Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.4.5 Amazon Web Services Recent Developments and Future Plans
    2.5 Artificial Solutions International AB
        2.5.1 Artificial Solutions International AB Details
        2.5.2 Artificial Solutions International AB Major Business
        2.5.3 Artificial Solutions International AB Artificial Intelligence in Call Center Product and Solutions
        2.5.4 Artificial Solutions International AB Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.5.5 Artificial Solutions International AB Recent Developments and Future Plans
    2.6 Inbenta Technologies Inc.
        2.6.1 Inbenta Technologies Inc. Details
        2.6.2 Inbenta Technologies Inc. Major Business
        2.6.3 Inbenta Technologies Inc. Artificial Intelligence in Call Center Product and Solutions
        2.6.4 Inbenta Technologies Inc. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.6.5 Inbenta Technologies Inc. Recent Developments and Future Plans
    2.7 Creative Virtual Ltd.
        2.7.1 Creative Virtual Ltd. Details
        2.7.2 Creative Virtual Ltd. Major Business
        2.7.3 Creative Virtual Ltd. Artificial Intelligence in Call Center Product and Solutions
        2.7.4 Creative Virtual Ltd. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.7.5 Creative Virtual Ltd. Recent Developments and Future Plans
    2.8 EdgeVerve Systems Limited
        2.8.1 EdgeVerve Systems Limited Details
        2.8.2 EdgeVerve Systems Limited Major Business
        2.8.3 EdgeVerve Systems Limited Artificial Intelligence in Call Center Product and Solutions
        2.8.4 EdgeVerve Systems Limited Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.8.5 EdgeVerve Systems Limited Recent Developments and Future Plans
    2.9 Five9 Inc.
        2.9.1 Five9 Inc. Details
        2.9.2 Five9 Inc. Major Business
        2.9.3 Five9 Inc. Artificial Intelligence in Call Center Product and Solutions
        2.9.4 Five9 Inc. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.9.5 Five9 Inc. Recent Developments and Future Plans
    2.10 Avaamo Technologies Private Ltd. 
        2.10.1 Avaamo Technologies Private Ltd. Details
        2.10.2 Avaamo Technologies Private Ltd. Major Business
        2.10.3 Avaamo Technologies Private Ltd. Artificial Intelligence in Call Center Product and Solutions
        2.10.4 Avaamo Technologies Private Ltd. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.10.5 Avaamo Technologies Private Ltd. Recent Developments and Future Plans
    2.11 Avaya Inc.
        2.11.1 Avaya Inc. Details
        2.11.2 Avaya Inc. Major Business
        2.11.3 Avaya Inc. Artificial Intelligence in Call Center Product and Solutions
        2.11.4 Avaya Inc. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.11.5 Avaya Inc. Recent Developments and Future Plans
    2.12 Conversica, Inc.
        2.12.1 Conversica, Inc. Details
        2.12.2 Conversica, Inc. Major Business
        2.12.3 Conversica, Inc. Artificial Intelligence in Call Center Product and Solutions
        2.12.4 Conversica, Inc. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.12.5 Conversica, Inc. Recent Developments and Future Plans
    2.13 Smart Action Company LLC
        2.13.1 Smart Action Company LLC Details
        2.13.2 Smart Action Company LLC Major Business
        2.13.3 Smart Action Company LLC Artificial Intelligence in Call Center Product and Solutions
        2.13.4 Smart Action Company LLC Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.13.5 Smart Action Company LLC Recent Developments and Future Plans
    2.14 Talkdesk
        2.14.1 Talkdesk Details
        2.14.2 Talkdesk Major Business
        2.14.3 Talkdesk Artificial Intelligence in Call Center Product and Solutions
        2.14.4 Talkdesk Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.14.5 Talkdesk Recent Developments and Future Plans
    2.15 Jio Haptik Technologies Limited
        2.15.1 Jio Haptik Technologies Limited Details
        2.15.2 Jio Haptik Technologies Limited Major Business
        2.15.3 Jio Haptik Technologies Limited Artificial Intelligence in Call Center Product and Solutions
        2.15.4 Jio Haptik Technologies Limited Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.15.5 Jio Haptik Technologies Limited Recent Developments and Future Plans
    2.16 Kore.ai Inc.
        2.16.1 Kore.ai Inc. Details
        2.16.2 Kore.ai Inc. Major Business
        2.16.3 Kore.ai Inc. Artificial Intelligence in Call Center Product and Solutions
        2.16.4 Kore.ai Inc. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.16.5 Kore.ai Inc. Recent Developments and Future Plans
    2.17 NICE Incontact
        2.17.1 NICE Incontact Details
        2.17.2 NICE Incontact Major Business
        2.17.3 NICE Incontact Artificial Intelligence in Call Center Product and Solutions
        2.17.4 NICE Incontact Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.17.5 NICE Incontact Recent Developments and Future Plans
    2.18 Nuance Communications
        2.18.1 Nuance Communications Details
        2.18.2 Nuance Communications Major Business
        2.18.3 Nuance Communications Artificial Intelligence in Call Center Product and Solutions
        2.18.4 Nuance Communications Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.18.5 Nuance Communications Recent Developments and Future Plans
    2.19 Observe.AI
        2.19.1 Observe.AI Details
        2.19.2 Observe.AI Major Business
        2.19.3 Observe.AI Artificial Intelligence in Call Center Product and Solutions
        2.19.4 Observe.AI Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.19.5 Observe.AI Recent Developments and Future Plans
    2.20 Twilio Inc.
        2.20.1 Twilio Inc. Details
        2.20.2 Twilio Inc. Major Business
        2.20.3 Twilio Inc. Artificial Intelligence in Call Center Product and Solutions
        2.20.4 Twilio Inc. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.20.5 Twilio Inc. Recent Developments and Future Plans
    2.21 Pypestream Inc.
        2.21.1 Pypestream Inc. Details
        2.21.2 Pypestream Inc. Major Business
        2.21.3 Pypestream Inc. Artificial Intelligence in Call Center Product and Solutions
        2.21.4 Pypestream Inc. Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.21.5 Pypestream Inc. Recent Developments and Future Plans
    2.22 Rulai
        2.22.1 Rulai Details
        2.22.2 Rulai Major Business
        2.22.3 Rulai Artificial Intelligence in Call Center Product and Solutions
        2.22.4 Rulai Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.22.5 Rulai Recent Developments and Future Plans
    2.23 SAP SE
        2.23.1 SAP SE Details
        2.23.2 SAP SE Major Business
        2.23.3 SAP SE Artificial Intelligence in Call Center Product and Solutions
        2.23.4 SAP SE Artificial Intelligence in Call Center Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.23.5 SAP SE Recent Developments and Future Plans
3 Market Competition, by Players
    3.1 Global Artificial Intelligence in Call Center Revenue and Share by Players (2019, 2020, 2021, and 2022)
    3.2 Market Concentration Rate
        3.2.1 Top 3 Artificial Intelligence in Call Center Players Market Share in 2021
        3.2.2 Top 10 Artificial Intelligence in Call Center Players Market Share in 2021
        3.2.3 Market Competition Trend
    3.3 Artificial Intelligence in Call Center Players Head Office, Products and Services Provided
    3.4 Artificial Intelligence in Call Center Mergers & Acquisitions
    3.5 Artificial Intelligence in Call Center New Entrants and Expansion Plans
4 Market Size Segment by Type
    4.1 Global Artificial Intelligence in Call Center Revenue and Market Share by Type (2017-2022)
    4.2 Global Artificial Intelligence in Call Center Market Forecast by Type (2023-2028)
5 Market Size Segment by Application
    5.1 Global Artificial Intelligence in Call Center Revenue Market Share by Application (2017-2022)
    5.2 Global Artificial Intelligence in Call Center Market Forecast by Application (2023-2028)
6 North America by Country, by Type, and by Application
    6.1 North America Artificial Intelligence in Call Center Revenue by Type (2017-2028)
    6.2 North America Artificial Intelligence in Call Center Revenue by Application (2017-2028)
    6.3 North America Artificial Intelligence in Call Center Market Size by Country
        6.3.1 North America Artificial Intelligence in Call Center Revenue by Country (2017-2028)
        6.3.2 United States Artificial Intelligence in Call Center Market Size and Forecast (2017-2028)
        6.3.3 Canada Artificial Intelligence in Call Center Market Size and Forecast (2017-2028)
        6.3.4 Mexico Artificial Intelligence in Call Center Market Size and Forecast (2017-2028)
7 Europe by Country, by Type, and by Application
    7.1 Europe Artificial Intelligence in Call Center Revenue by Type (2017-2028)
    7.2 Europe Artificial Intelligence in Call Center Revenue by Application (2017-2028)
    7.3 Europe Artificial Intelligence in Call Center Market Size by Country
        7.3.1 Europe Artificial Intelligence in Call Center Revenue by Country (2017-2028)
        7.3.2 Germany Artificial Intelligence in Call Center Market Size and Forecast (2017-2028)
        7.3.3 France Artificial Intelligence in Call Center Market Size and Forecast (2017-2028)
        7.3.4 United Kingdom Artificial Intelligence in Call Center Market Size and Forecast (2017-2028)
        7.3.5 Russia Artificial Intelligence in Call Center Market Size and Forecast (2017-2028)
        7.3.6 Italy Artificial Intelligence in Call Center Market Size and Forecast (2017-2028)
8 Asia-Pacific by Region, by Type, and by Application
    8.1 Asia-Pacific Artificial Intelligence in Call Center Revenue by Type (2017-2028)
    8.2 Asia-Pacific Artificial Intelligence in Call Center Revenue by Application (2017-2028)
    8.3 Asia-Pacific Artificial Intelligence in Call Center Market Size by Region
        8.3.1 Asia-Pacific Artificial Intelligence in Call Center Revenue by Region (2017-2028)
        8.3.2 China Artificial Intelligence in Call Center Market Size and Forecast (2017-2028)
        8.3.3 Japan Artificial Intelligence in Call Center Market Size and Forecast (2017-2028)
        8.3.4 South Korea Artificial Intelligence in Call Center Market Size and Forecast (2017-2028)
        8.3.5 India Artificial Intelligence in Call Center Market Size and Forecast (2017-2028)
        8.3.6 Southeast Asia Artificial Intelligence in Call Center Market Size and Forecast (2017-2028)
        8.3.7 Australia Artificial Intelligence in Call Center Market Size and Forecast (2017-2028)
9 South America by Country, by Type, and by Application
    9.1 South America Artificial Intelligence in Call Center Revenue by Type (2017-2028)
    9.2 South America Artificial Intelligence in Call Center Revenue by Application (2017-2028)
    9.3 South America Artificial Intelligence in Call Center Market Size by Country
        9.3.1 South America Artificial Intelligence in Call Center Revenue by Country (2017-2028)
        9.3.2 Brazil Artificial Intelligence in Call Center Market Size and Forecast (2017-2028)
        9.3.3 Argentina Artificial Intelligence in Call Center Market Size and Forecast (2017-2028)
10 Middle East & Africa by Country, by Type, and by Application
    10.1 Middle East & Africa Artificial Intelligence in Call Center Revenue by Type (2017-2028)
    10.2 Middle East & Africa Artificial Intelligence in Call Center Revenue by Application (2017-2028)
    10.3 Middle East & Africa Artificial Intelligence in Call Center Market Size by Country
        10.3.1 Middle East & Africa Artificial Intelligence in Call Center Revenue by Country (2017-2028)
        10.3.2 Turkey Artificial Intelligence in Call Center Market Size and Forecast (2017-2028)
        10.3.3 Saudi Arabia Artificial Intelligence in Call Center Market Size and Forecast (2017-2028)
        10.3.4 UAE Artificial Intelligence in Call Center Market Size and Forecast (2017-2028)
11 Research Findings and Conclusion
12 Appendix
    12.1 Methodology
    12.2 Research Process and Data Source
    12.3 Disclaimer

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Global Artificial Intelligence in Call Center Market 2022 by Company, Regions, Type and Application, Forecast to 2028

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