Global Customer Service Outsourcing Market 2023 by Company, Regions, Type and Application, Forecast to 2029

Report ID: GIR2212270027 | Category: Service & Software | Pages: 122 | Format: PDF | Published Date: February 04,2023

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Report Summary

Customer Service Outsourcing means that a company is utilizing a third-party provider and makes use of their agents to handle inbound and outbound calls and non-verbal communication with customers. In most cases, Customer Service/Support Outsourcing teams are part of a call center service.
According to our (Global Info Research) latest study, the global Customer Service Outsourcing market size was valued at USD million in 2022 and is forecast to a readjusted size of USD million by 2029 with a CAGR of % during review period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
This report is a detailed and comprehensive analysis for global Customer Service Outsourcing market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2023, are provided.
Key Features:
Global Customer Service Outsourcing market size and forecasts, in consumption value ($ Million), 2018-2029
Global Customer Service Outsourcing market size and forecasts by region and country, in consumption value ($ Million), 2018-2029
Global Customer Service Outsourcing market size and forecasts, by Type and by Application, in consumption value ($ Million), 2018-2029
Global Customer Service Outsourcing market shares of main players, in revenue ($ Million), 2018-2023
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for Customer Service Outsourcing
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global Customer Service Outsourcing market based on the following parameters - company overview, production, value, price, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Odondo, Sykes, Ascensos, VoxPro (Telus) and LiveOps, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, COVID-19 and Russia-Ukraine War Influence.
Market segmentation
Customer Service Outsourcing market is split by Type and by Application. For the period 2018-2029, the growth among segments provide accurate calculations and forecasts for consumption value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type
    Partial Outsourcing
    Complete Outsourcing
Market segment by Application
    Large Enterprises
    SMEs
Market segment by players, this report covers
    Odondo
    Sykes
    Ascensos
    VoxPro (Telus)
    LiveOps
    UpCall
    Arise
    Sensee
    Teleperformance
    Working Solutions
    Capita
    Sitel
    Serco
    Ventrica
    Supportyourapp
    Expivia
    Ameridial Call Center
    DATAMARK
    Majorel
    Infosys BPM
    WOW24-7
    CX Services
    TieTa
    Confero
    Primech
    Whistl
    Paper Alternative
Market segment by regions, regional analysis covers
    North America (United States, Canada, and Mexico)
    Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
    Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
    South America (Brazil, Argentina and Rest of South America)
    Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Customer Service Outsourcing product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Customer Service Outsourcing, with revenue, gross margin and global market share of Customer Service Outsourcing from 2018 to 2023.
Chapter 3, the Customer Service Outsourcing competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2018 to 2029.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2018 to 2023.and Customer Service Outsourcing market forecast, by regions, type and application, with consumption value, from 2024 to 2029.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis, and Influence of COVID-19 and Russia-Ukraine War
Chapter 12, the key raw materials and key suppliers, and industry chain of Customer Service Outsourcing.
Chapter 13, to describe Customer Service Outsourcing research findings and conclusion.

1 Market Overview
    1.1 Product Overview and Scope of Customer Service Outsourcing
    1.2 Market Estimation Caveats and Base Year
    1.3 Classification of Customer Service Outsourcing by Type
        1.3.1 Overview: Global Customer Service Outsourcing Market Size by Type: 2018 Versus 2022 Versus 2029
        1.3.2 Global Customer Service Outsourcing Consumption Value Market Share by Type in 2022
        1.3.3 Partial Outsourcing
        1.3.4 Complete Outsourcing
    1.4 Global Customer Service Outsourcing Market by Application
        1.4.1 Overview: Global Customer Service Outsourcing Market Size by Application: 2018 Versus 2022 Versus 2029
        1.4.2 Large Enterprises
        1.4.3 SMEs
    1.5 Global Customer Service Outsourcing Market Size & Forecast
    1.6 Global Customer Service Outsourcing Market Size and Forecast by Region
        1.6.1 Global Customer Service Outsourcing Market Size by Region: 2018 VS 2022 VS 2029
        1.6.2 Global Customer Service Outsourcing Market Size by Region, (2018-2029)
        1.6.3 North America Customer Service Outsourcing Market Size and Prospect (2018-2029)
        1.6.4 Europe Customer Service Outsourcing Market Size and Prospect (2018-2029)
        1.6.5 Asia-Pacific Customer Service Outsourcing Market Size and Prospect (2018-2029)
        1.6.6 South America Customer Service Outsourcing Market Size and Prospect (2018-2029)
        1.6.7 Middle East and Africa Customer Service Outsourcing Market Size and Prospect (2018-2029)
2 Company Profiles
    2.1 Odondo
        2.1.1 Odondo Details
        2.1.2 Odondo Major Business
        2.1.3 Odondo Customer Service Outsourcing Product and Solutions
        2.1.4 Odondo Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.1.5 Odondo Recent Developments and Future Plans
    2.2 Sykes
        2.2.1 Sykes Details
        2.2.2 Sykes Major Business
        2.2.3 Sykes Customer Service Outsourcing Product and Solutions
        2.2.4 Sykes Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.2.5 Sykes Recent Developments and Future Plans
    2.3 Ascensos
        2.3.1 Ascensos Details
        2.3.2 Ascensos Major Business
        2.3.3 Ascensos Customer Service Outsourcing Product and Solutions
        2.3.4 Ascensos Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.3.5 Ascensos Recent Developments and Future Plans
    2.4 VoxPro (Telus)
        2.4.1 VoxPro (Telus) Details
        2.4.2 VoxPro (Telus) Major Business
        2.4.3 VoxPro (Telus) Customer Service Outsourcing Product and Solutions
        2.4.4 VoxPro (Telus) Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.4.5 VoxPro (Telus) Recent Developments and Future Plans
    2.5 LiveOps
        2.5.1 LiveOps Details
        2.5.2 LiveOps Major Business
        2.5.3 LiveOps Customer Service Outsourcing Product and Solutions
        2.5.4 LiveOps Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.5.5 LiveOps Recent Developments and Future Plans
    2.6 UpCall
        2.6.1 UpCall Details
        2.6.2 UpCall Major Business
        2.6.3 UpCall Customer Service Outsourcing Product and Solutions
        2.6.4 UpCall Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.6.5 UpCall Recent Developments and Future Plans
    2.7 Arise
        2.7.1 Arise Details
        2.7.2 Arise Major Business
        2.7.3 Arise Customer Service Outsourcing Product and Solutions
        2.7.4 Arise Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.7.5 Arise Recent Developments and Future Plans
    2.8 Sensee
        2.8.1 Sensee Details
        2.8.2 Sensee Major Business
        2.8.3 Sensee Customer Service Outsourcing Product and Solutions
        2.8.4 Sensee Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.8.5 Sensee Recent Developments and Future Plans
    2.9 Teleperformance
        2.9.1 Teleperformance Details
        2.9.2 Teleperformance Major Business
        2.9.3 Teleperformance Customer Service Outsourcing Product and Solutions
        2.9.4 Teleperformance Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.9.5 Teleperformance Recent Developments and Future Plans
    2.10 Working Solutions 
        2.10.1 Working Solutions Details
        2.10.2 Working Solutions Major Business
        2.10.3 Working Solutions Customer Service Outsourcing Product and Solutions
        2.10.4 Working Solutions Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.10.5 Working Solutions Recent Developments and Future Plans
    2.11 Capita
        2.11.1 Capita Details
        2.11.2 Capita Major Business
        2.11.3 Capita Customer Service Outsourcing Product and Solutions
        2.11.4 Capita Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.11.5 Capita Recent Developments and Future Plans
    2.12 Sitel
        2.12.1 Sitel Details
        2.12.2 Sitel Major Business
        2.12.3 Sitel Customer Service Outsourcing Product and Solutions
        2.12.4 Sitel Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.12.5 Sitel Recent Developments and Future Plans
    2.13 Serco
        2.13.1 Serco Details
        2.13.2 Serco Major Business
        2.13.3 Serco Customer Service Outsourcing Product and Solutions
        2.13.4 Serco Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.13.5 Serco Recent Developments and Future Plans
    2.14 Ventrica
        2.14.1 Ventrica Details
        2.14.2 Ventrica Major Business
        2.14.3 Ventrica Customer Service Outsourcing Product and Solutions
        2.14.4 Ventrica Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.14.5 Ventrica Recent Developments and Future Plans
    2.15 Supportyourapp
        2.15.1 Supportyourapp Details
        2.15.2 Supportyourapp Major Business
        2.15.3 Supportyourapp Customer Service Outsourcing Product and Solutions
        2.15.4 Supportyourapp Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.15.5 Supportyourapp Recent Developments and Future Plans
    2.16 Expivia
        2.16.1 Expivia Details
        2.16.2 Expivia Major Business
        2.16.3 Expivia Customer Service Outsourcing Product and Solutions
        2.16.4 Expivia Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.16.5 Expivia Recent Developments and Future Plans
    2.17 Ameridial Call Center
        2.17.1 Ameridial Call Center Details
        2.17.2 Ameridial Call Center Major Business
        2.17.3 Ameridial Call Center Customer Service Outsourcing Product and Solutions
        2.17.4 Ameridial Call Center Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.17.5 Ameridial Call Center Recent Developments and Future Plans
    2.18 DATAMARK
        2.18.1 DATAMARK Details
        2.18.2 DATAMARK Major Business
        2.18.3 DATAMARK Customer Service Outsourcing Product and Solutions
        2.18.4 DATAMARK Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.18.5 DATAMARK Recent Developments and Future Plans
    2.19 Majorel
        2.19.1 Majorel Details
        2.19.2 Majorel Major Business
        2.19.3 Majorel Customer Service Outsourcing Product and Solutions
        2.19.4 Majorel Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.19.5 Majorel Recent Developments and Future Plans
    2.20 Infosys BPM
        2.20.1 Infosys BPM Details
        2.20.2 Infosys BPM Major Business
        2.20.3 Infosys BPM Customer Service Outsourcing Product and Solutions
        2.20.4 Infosys BPM Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.20.5 Infosys BPM Recent Developments and Future Plans
    2.21 WOW24-7
        2.21.1 WOW24-7 Details
        2.21.2 WOW24-7 Major Business
        2.21.3 WOW24-7 Customer Service Outsourcing Product and Solutions
        2.21.4 WOW24-7 Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.21.5 WOW24-7 Recent Developments and Future Plans
    2.22 CX Services
        2.22.1 CX Services Details
        2.22.2 CX Services Major Business
        2.22.3 CX Services Customer Service Outsourcing Product and Solutions
        2.22.4 CX Services Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.22.5 CX Services Recent Developments and Future Plans
    2.23 TieTa
        2.23.1 TieTa Details
        2.23.2 TieTa Major Business
        2.23.3 TieTa Customer Service Outsourcing Product and Solutions
        2.23.4 TieTa Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.23.5 TieTa Recent Developments and Future Plans
    2.24 Confero
        2.24.1 Confero Details
        2.24.2 Confero Major Business
        2.24.3 Confero Customer Service Outsourcing Product and Solutions
        2.24.4 Confero Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.24.5 Confero Recent Developments and Future Plans
    2.25 Primech
        2.25.1 Primech Details
        2.25.2 Primech Major Business
        2.25.3 Primech Customer Service Outsourcing Product and Solutions
        2.25.4 Primech Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.25.5 Primech Recent Developments and Future Plans
    2.26 Whistl
        2.26.1 Whistl Details
        2.26.2 Whistl Major Business
        2.26.3 Whistl Customer Service Outsourcing Product and Solutions
        2.26.4 Whistl Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.26.5 Whistl Recent Developments and Future Plans
    2.27 Paper Alternative
        2.27.1 Paper Alternative Details
        2.27.2 Paper Alternative Major Business
        2.27.3 Paper Alternative Customer Service Outsourcing Product and Solutions
        2.27.4 Paper Alternative Customer Service Outsourcing Revenue, Gross Margin and Market Share (2018-2023)
        2.27.5 Paper Alternative Recent Developments and Future Plans
3 Market Competition, by Players
    3.1 Global Customer Service Outsourcing Revenue and Share by Players (2018-2023)
    3.2 Market Share Analysis (2022)
        3.2.1 Market Share of Customer Service Outsourcing by Company Revenue
        3.2.2 Top 3 Customer Service Outsourcing Players Market Share in 2022
        3.2.3 Top 6 Customer Service Outsourcing Players Market Share in 2022
    3.3 Customer Service Outsourcing Market: Overall Company Footprint Analysis
        3.3.1 Customer Service Outsourcing Market: Region Footprint
        3.3.2 Customer Service Outsourcing Market: Company Product Type Footprint
        3.3.3 Customer Service Outsourcing Market: Company Product Application Footprint
    3.4 New Market Entrants and Barriers to Market Entry
    3.5 Mergers, Acquisition, Agreements, and Collaborations
4 Market Size Segment by Type
    4.1 Global Customer Service Outsourcing Consumption Value and Market Share by Type (2018-2023)
    4.2 Global Customer Service Outsourcing Market Forecast by Type (2024-2029)
5 Market Size Segment by Application
    5.1 Global Customer Service Outsourcing Consumption Value Market Share by Application (2018-2023)
    5.2 Global Customer Service Outsourcing Market Forecast by Application (2024-2029)
6 North America
    6.1 North America Customer Service Outsourcing Consumption Value by Type (2018-2029)
    6.2 North America Customer Service Outsourcing Consumption Value by Application (2018-2029)
    6.3 North America Customer Service Outsourcing Market Size by Country
        6.3.1 North America Customer Service Outsourcing Consumption Value by Country (2018-2029)
        6.3.2 United States Customer Service Outsourcing Market Size and Forecast (2018-2029)
        6.3.3 Canada Customer Service Outsourcing Market Size and Forecast (2018-2029)
        6.3.4 Mexico Customer Service Outsourcing Market Size and Forecast (2018-2029)
7 Europe
    7.1 Europe Customer Service Outsourcing Consumption Value by Type (2018-2029)
    7.2 Europe Customer Service Outsourcing Consumption Value by Application (2018-2029)
    7.3 Europe Customer Service Outsourcing Market Size by Country
        7.3.1 Europe Customer Service Outsourcing Consumption Value by Country (2018-2029)
        7.3.2 Germany Customer Service Outsourcing Market Size and Forecast (2018-2029)
        7.3.3 France Customer Service Outsourcing Market Size and Forecast (2018-2029)
        7.3.4 United Kingdom Customer Service Outsourcing Market Size and Forecast (2018-2029)
        7.3.5 Russia Customer Service Outsourcing Market Size and Forecast (2018-2029)
        7.3.6 Italy Customer Service Outsourcing Market Size and Forecast (2018-2029)
8 Asia-Pacific
    8.1 Asia-Pacific Customer Service Outsourcing Consumption Value by Type (2018-2029)
    8.2 Asia-Pacific Customer Service Outsourcing Consumption Value by Application (2018-2029)
    8.3 Asia-Pacific Customer Service Outsourcing Market Size by Region
        8.3.1 Asia-Pacific Customer Service Outsourcing Consumption Value by Region (2018-2029)
        8.3.2 China Customer Service Outsourcing Market Size and Forecast (2018-2029)
        8.3.3 Japan Customer Service Outsourcing Market Size and Forecast (2018-2029)
        8.3.4 South Korea Customer Service Outsourcing Market Size and Forecast (2018-2029)
        8.3.5 India Customer Service Outsourcing Market Size and Forecast (2018-2029)
        8.3.6 Southeast Asia Customer Service Outsourcing Market Size and Forecast (2018-2029)
        8.3.7 Australia Customer Service Outsourcing Market Size and Forecast (2018-2029)
9 South America
    9.1 South America Customer Service Outsourcing Consumption Value by Type (2018-2029)
    9.2 South America Customer Service Outsourcing Consumption Value by Application (2018-2029)
    9.3 South America Customer Service Outsourcing Market Size by Country
        9.3.1 South America Customer Service Outsourcing Consumption Value by Country (2018-2029)
        9.3.2 Brazil Customer Service Outsourcing Market Size and Forecast (2018-2029)
        9.3.3 Argentina Customer Service Outsourcing Market Size and Forecast (2018-2029)
10 Middle East & Africa
    10.1 Middle East & Africa Customer Service Outsourcing Consumption Value by Type (2018-2029)
    10.2 Middle East & Africa Customer Service Outsourcing Consumption Value by Application (2018-2029)
    10.3 Middle East & Africa Customer Service Outsourcing Market Size by Country
        10.3.1 Middle East & Africa Customer Service Outsourcing Consumption Value by Country (2018-2029)
        10.3.2 Turkey Customer Service Outsourcing Market Size and Forecast (2018-2029)
        10.3.3 Saudi Arabia Customer Service Outsourcing Market Size and Forecast (2018-2029)
        10.3.4 UAE Customer Service Outsourcing Market Size and Forecast (2018-2029)
11 Market Dynamics
    11.1 Customer Service Outsourcing Market Drivers
    11.2 Customer Service Outsourcing Market Restraints
    11.3 Customer Service Outsourcing Trends Analysis
    11.4 Porters Five Forces Analysis
        11.4.1 Threat of New Entrants
        11.4.2 Bargaining Power of Suppliers
        11.4.3 Bargaining Power of Buyers
        11.4.4 Threat of Substitutes
        11.4.5 Competitive Rivalry
    11.5 Influence of COVID-19 and Russia-Ukraine War
        11.5.1 Influence of COVID-19
        11.5.2 Influence of Russia-Ukraine War
12 Industry Chain Analysis
    12.1 Customer Service Outsourcing Industry Chain
    12.2 Customer Service Outsourcing Upstream Analysis
    12.3 Customer Service Outsourcing Midstream Analysis
    12.4 Customer Service Outsourcing Downstream Analysis
13 Research Findings and Conclusion
14 Appendix
    14.1 Methodology
    14.2 Research Process and Data Source
    14.3 Disclaimer

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Global Customer Service Outsourcing Market 2023 by Company, Regions, Type and Application, Forecast to 2029

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