Global IT Service Management (ITSM) Software Market 2022 by Company, Regions, Type and Application, Forecast to 2028

Report ID: GIR2112290761 | Category: Service & Software | Pages: 123 | Format: PDF | Published Date: November 17,2022

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Report Description
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Report Summary

The IT Service Management (ITSM) Software market report provides a detailed analysis of global market size, regional and country-level market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and technological innovations.
According to our (Global Info Research) latest study, due to COVID-19 pandemic, the global IT Service Management (ITSM) Software market size is estimated to be worth US$ 2975.6 million in 2021 and is forecast to a readjusted size of USD 5338.6 million by 2028 with a CAGR of 8.7% during review period. SMEs accounting for  % of the IT Service Management (ITSM) Software global market in 2021, is projected to value USD   million by 2028, growing at a  % CAGR in next six years. While Cloud-Based segment is altered to a  % CAGR between 2022 and 2028.
Global key companies of IT Service Management (ITSM) Software include ServiceNow, Atlassian, Ivanti (HEAT Software), IBM, and CA Technologies, etc. In terms of revenue, the global top four players hold a share over  % in 2021.
Market segmentation
IT Service Management (ITSM) Software market is split by Type and by Application. For the period 2017-2028, the growth among segments provide accurate calculations and forecasts for revenue by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type, covers
    Cloud-Based
    On-Premises
Market segment by Application, can be divided into
    SMEs
    Large Enterprises
Market segment by players, this report covers
    ServiceNow
    Atlassian
    Ivanti (HEAT Software)
    IBM
    CA Technologies
    BMC Software
    ASG Software
    Axios Systems
    SAP
    Cherwell Software
    Micro Focus (Formerly HPE)
    Freshworks
    Ultimo Software
    Epicor
    TOPdesk
    Samanage
    Agiloft Service
    Symantec
    SysAid
    SolarWinds
    Autotask
Market segment by regions, regional analysis covers
    North America (United States, Canada, and Mexico)
    Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
    Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia, and Rest of Asia-Pacific)
    South America (Brazil, Argentina, Rest of South America)
    Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 12 chapters:
Chapter 1, to describe IT Service Management (ITSM) Software product scope, market overview, market opportunities, market driving force and market risks.
Chapter 2, to profile the top players of IT Service Management (ITSM) Software, with revenue, gross margin and global market share of IT Service Management (ITSM) Software from 2019 to 2022.
Chapter 3, the IT Service Management (ITSM) Software competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with revenue and growth rate by Type, application, from 2017 to 2028.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2017 to 2022.and IT Service Management (ITSM) Software market forecast, by regions, type and application, with revenue, from 2023 to 2028.
Chapter 11 and 12, to describe IT Service Management (ITSM) Software research findings and conclusion, appendix and data source.

1 Market Overview
    1.1 Product Overview and Scope of IT Service Management (ITSM) Software
    1.2 Classification of IT Service Management (ITSM) Software by Type
        1.2.1 Overview: Global IT Service Management (ITSM) Software Market Size by Type: 2017 Versus 2021 Versus 2028
        1.2.2 Global IT Service Management (ITSM) Software Revenue Market Share by Type in 2021
        1.2.3 Cloud-Based
        1.2.4 On-Premises
    1.3 Global IT Service Management (ITSM) Software Market by Application
        1.3.1 Overview: Global IT Service Management (ITSM) Software Market Size by Application: 2017 Versus 2021 Versus 2028
        1.3.2 SMEs
        1.3.3 Large Enterprises
    1.4 Global IT Service Management (ITSM) Software Market Size & Forecast
    1.5 Global IT Service Management (ITSM) Software Market Size and Forecast by Region
        1.5.1 Global IT Service Management (ITSM) Software Market Size by Region: 2017 VS 2021 VS 2028
        1.5.2 Global IT Service Management (ITSM) Software Market Size by Region, (2017-2022)
        1.5.3 North America IT Service Management (ITSM) Software Market Size and Prospect (2017-2028)
        1.5.4 Europe IT Service Management (ITSM) Software Market Size and Prospect (2017-2028)
        1.5.5 Asia-Pacific IT Service Management (ITSM) Software Market Size and Prospect (2017-2028)
        1.5.6 South America IT Service Management (ITSM) Software Market Size and Prospect (2017-2028)
        1.5.7 Middle East and Africa IT Service Management (ITSM) Software Market Size and Prospect (2017-2028)
    1.6 Market Drivers, Restraints and Trends
        1.6.1 IT Service Management (ITSM) Software Market Drivers
        1.6.2 IT Service Management (ITSM) Software Market Restraints
        1.6.3 IT Service Management (ITSM) Software Trends Analysis
2 Company Profiles
    2.1 ServiceNow
        2.1.1 ServiceNow Details
        2.1.2 ServiceNow Major Business
        2.1.3 ServiceNow IT Service Management (ITSM) Software Product and Solutions
        2.1.4 ServiceNow IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.1.5 ServiceNow Recent Developments and Future Plans
    2.2 Atlassian
        2.2.1 Atlassian Details
        2.2.2 Atlassian Major Business
        2.2.3 Atlassian IT Service Management (ITSM) Software Product and Solutions
        2.2.4 Atlassian IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.2.5 Atlassian Recent Developments and Future Plans
    2.3 Ivanti (HEAT Software)
        2.3.1 Ivanti (HEAT Software) Details
        2.3.2 Ivanti (HEAT Software) Major Business
        2.3.3 Ivanti (HEAT Software) IT Service Management (ITSM) Software Product and Solutions
        2.3.4 Ivanti (HEAT Software) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.3.5 Ivanti (HEAT Software) Recent Developments and Future Plans
    2.4 IBM
        2.4.1 IBM Details
        2.4.2 IBM Major Business
        2.4.3 IBM IT Service Management (ITSM) Software Product and Solutions
        2.4.4 IBM IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.4.5 IBM Recent Developments and Future Plans
    2.5 CA Technologies
        2.5.1 CA Technologies Details
        2.5.2 CA Technologies Major Business
        2.5.3 CA Technologies IT Service Management (ITSM) Software Product and Solutions
        2.5.4 CA Technologies IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.5.5 CA Technologies Recent Developments and Future Plans
    2.6 BMC Software
        2.6.1 BMC Software Details
        2.6.2 BMC Software Major Business
        2.6.3 BMC Software IT Service Management (ITSM) Software Product and Solutions
        2.6.4 BMC Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.6.5 BMC Software Recent Developments and Future Plans
    2.7 ASG Software
        2.7.1 ASG Software Details
        2.7.2 ASG Software Major Business
        2.7.3 ASG Software IT Service Management (ITSM) Software Product and Solutions
        2.7.4 ASG Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.7.5 ASG Software Recent Developments and Future Plans
    2.8 Axios Systems
        2.8.1 Axios Systems Details
        2.8.2 Axios Systems Major Business
        2.8.3 Axios Systems IT Service Management (ITSM) Software Product and Solutions
        2.8.4 Axios Systems IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.8.5 Axios Systems Recent Developments and Future Plans
    2.9 SAP
        2.9.1 SAP Details
        2.9.2 SAP Major Business
        2.9.3 SAP IT Service Management (ITSM) Software Product and Solutions
        2.9.4 SAP IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.9.5 SAP Recent Developments and Future Plans
    2.10 Cherwell Software 
        2.10.1 Cherwell Software Details
        2.10.2 Cherwell Software Major Business
        2.10.3 Cherwell Software IT Service Management (ITSM) Software Product and Solutions
        2.10.4 Cherwell Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.10.5 Cherwell Software Recent Developments and Future Plans
    2.11 Micro Focus (Formerly HPE)
        2.11.1 Micro Focus (Formerly HPE) Details
        2.11.2 Micro Focus (Formerly HPE) Major Business
        2.11.3 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Product and Solutions
        2.11.4 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.11.5 Micro Focus (Formerly HPE) Recent Developments and Future Plans
    2.12 Freshworks
        2.12.1 Freshworks Details
        2.12.2 Freshworks Major Business
        2.12.3 Freshworks IT Service Management (ITSM) Software Product and Solutions
        2.12.4 Freshworks IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.12.5 Freshworks Recent Developments and Future Plans
    2.13 Ultimo Software
        2.13.1 Ultimo Software Details
        2.13.2 Ultimo Software Major Business
        2.13.3 Ultimo Software IT Service Management (ITSM) Software Product and Solutions
        2.13.4 Ultimo Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.13.5 Ultimo Software Recent Developments and Future Plans
    2.14 Epicor
        2.14.1 Epicor Details
        2.14.2 Epicor Major Business
        2.14.3 Epicor IT Service Management (ITSM) Software Product and Solutions
        2.14.4 Epicor IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.14.5 Epicor Recent Developments and Future Plans
    2.15 TOPdesk
        2.15.1 TOPdesk Details
        2.15.2 TOPdesk Major Business
        2.15.3 TOPdesk IT Service Management (ITSM) Software Product and Solutions
        2.15.4 TOPdesk IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.15.5 TOPdesk Recent Developments and Future Plans
    2.16 Samanage
        2.16.1 Samanage Details
        2.16.2 Samanage Major Business
        2.16.3 Samanage IT Service Management (ITSM) Software Product and Solutions
        2.16.4 Samanage IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.16.5 Samanage Recent Developments and Future Plans
    2.17 Agiloft Service
        2.17.1 Agiloft Service Details
        2.17.2 Agiloft Service Major Business
        2.17.3 Agiloft Service IT Service Management (ITSM) Software Product and Solutions
        2.17.4 Agiloft Service IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.17.5 Agiloft Service Recent Developments and Future Plans
    2.18 Symantec
        2.18.1 Symantec Details
        2.18.2 Symantec Major Business
        2.18.3 Symantec IT Service Management (ITSM) Software Product and Solutions
        2.18.4 Symantec IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.18.5 Symantec Recent Developments and Future Plans
    2.19 SysAid
        2.19.1 SysAid Details
        2.19.2 SysAid Major Business
        2.19.3 SysAid IT Service Management (ITSM) Software Product and Solutions
        2.19.4 SysAid IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.19.5 SysAid Recent Developments and Future Plans
    2.20 SolarWinds
        2.20.1 SolarWinds Details
        2.20.2 SolarWinds Major Business
        2.20.3 SolarWinds IT Service Management (ITSM) Software Product and Solutions
        2.20.4 SolarWinds IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.20.5 SolarWinds Recent Developments and Future Plans
    2.21 Autotask
        2.21.1 Autotask Details
        2.21.2 Autotask Major Business
        2.21.3 Autotask IT Service Management (ITSM) Software Product and Solutions
        2.21.4 Autotask IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.21.5 Autotask Recent Developments and Future Plans
3 Market Competition, by Players
    3.1 Global IT Service Management (ITSM) Software Revenue and Share by Players (2019, 2020, 2021, and 2022)
    3.2 Market Concentration Rate
        3.2.1 Top 3 IT Service Management (ITSM) Software Players Market Share in 2021
        3.2.2 Top 10 IT Service Management (ITSM) Software Players Market Share in 2021
        3.2.3 Market Competition Trend
    3.3 IT Service Management (ITSM) Software Players Head Office, Products and Services Provided
    3.4 IT Service Management (ITSM) Software Mergers & Acquisitions
    3.5 IT Service Management (ITSM) Software New Entrants and Expansion Plans
4 Market Size Segment by Type
    4.1 Global IT Service Management (ITSM) Software Revenue and Market Share by Type (2017-2022)
    4.2 Global IT Service Management (ITSM) Software Market Forecast by Type (2023-2028)
5 Market Size Segment by Application
    5.1 Global IT Service Management (ITSM) Software Revenue Market Share by Application (2017-2022)
    5.2 Global IT Service Management (ITSM) Software Market Forecast by Application (2023-2028)
6 North America by Country, by Type, and by Application
    6.1 North America IT Service Management (ITSM) Software Revenue by Type (2017-2028)
    6.2 North America IT Service Management (ITSM) Software Revenue by Application (2017-2028)
    6.3 North America IT Service Management (ITSM) Software Market Size by Country
        6.3.1 North America IT Service Management (ITSM) Software Revenue by Country (2017-2028)
        6.3.2 United States IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
        6.3.3 Canada IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
        6.3.4 Mexico IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
7 Europe by Country, by Type, and by Application
    7.1 Europe IT Service Management (ITSM) Software Revenue by Type (2017-2028)
    7.2 Europe IT Service Management (ITSM) Software Revenue by Application (2017-2028)
    7.3 Europe IT Service Management (ITSM) Software Market Size by Country
        7.3.1 Europe IT Service Management (ITSM) Software Revenue by Country (2017-2028)
        7.3.2 Germany IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
        7.3.3 France IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
        7.3.4 United Kingdom IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
        7.3.5 Russia IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
        7.3.6 Italy IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
8 Asia-Pacific by Region, by Type, and by Application
    8.1 Asia-Pacific IT Service Management (ITSM) Software Revenue by Type (2017-2028)
    8.2 Asia-Pacific IT Service Management (ITSM) Software Revenue by Application (2017-2028)
    8.3 Asia-Pacific IT Service Management (ITSM) Software Market Size by Region
        8.3.1 Asia-Pacific IT Service Management (ITSM) Software Revenue by Region (2017-2028)
        8.3.2 China IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
        8.3.3 Japan IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
        8.3.4 South Korea IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
        8.3.5 India IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
        8.3.6 Southeast Asia IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
        8.3.7 Australia IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
9 South America by Country, by Type, and by Application
    9.1 South America IT Service Management (ITSM) Software Revenue by Type (2017-2028)
    9.2 South America IT Service Management (ITSM) Software Revenue by Application (2017-2028)
    9.3 South America IT Service Management (ITSM) Software Market Size by Country
        9.3.1 South America IT Service Management (ITSM) Software Revenue by Country (2017-2028)
        9.3.2 Brazil IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
        9.3.3 Argentina IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
10 Middle East & Africa by Country, by Type, and by Application
    10.1 Middle East & Africa IT Service Management (ITSM) Software Revenue by Type (2017-2028)
    10.2 Middle East & Africa IT Service Management (ITSM) Software Revenue by Application (2017-2028)
    10.3 Middle East & Africa IT Service Management (ITSM) Software Market Size by Country
        10.3.1 Middle East & Africa IT Service Management (ITSM) Software Revenue by Country (2017-2028)
        10.3.2 Turkey IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
        10.3.3 Saudi Arabia IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
        10.3.4 UAE IT Service Management (ITSM) Software Market Size and Forecast (2017-2028)
11 Research Findings and Conclusion
12 Appendix
    12.1 Methodology
    12.2 Research Process and Data Source
    12.3 Disclaimer

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Global IT Service Management (ITSM) Software Market 2022 by Company, Regions, Type and Application, Forecast to 2028

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