Global Outsourced Call Centers (Outsourced Contact Centers) Market 2022 by Company, Regions, Type and Application, Forecast to 2028

Report ID: GIR2201020297 | Category: Service & Software | Pages: 104 | Format: PDF | Published Date: October 03,2022

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Report Description
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Report Summary

The Outsourced Call Centers (Outsourced Contact Centers) market report provides a detailed analysis of global market size, regional and country-level market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and technological innovations.
According to our (Global Info Research) latest study, due to COVID-19 pandemic, the global Outsourced Call Centers (Outsourced Contact Centers) market size is estimated to be worth US$  million in 2021 and is forecast to a readjusted size of USD  million by 2028 with a CAGR of  % during review period. Telecom & IT accounting for  % of the Outsourced Call Centers (Outsourced Contact Centers) global market in 2021, is projected to value USD  million by 2028, growing at a  % CAGR in next six years. While On-Premise segment is altered to a  % CAGR between 2022 and 2028.
Global key companies of Outsourced Call Centers (Outsourced Contact Centers) include Teleperformance, Concentrix (Convergys), Alorica, Atento, and Acticall (Sitel), etc. In terms of revenue, the global top four players hold a share over  % in 2021.
Market segmentation
Outsourced Call Centers (Outsourced Contact Centers) market is split by Type and by Application. For the period 2017-2028, the growth among segments provide accurate calculations and forecasts for revenue by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type, covers
    On-Premise
    Cloud-based
Market segment by Application, can be divided into
    Telecom & IT
    BFSI
    Healthcare & Life Sciences
    Government & Public
    Retail & Consumer Goods
    Others
Market segment by players, this report covers
    Teleperformance
    Concentrix (Convergys)
    Alorica
    Atento
    Acticall (Sitel)
    Arvato
    Sykes Enterprises
    TeleTech
    Transcom
    Serco
    HKT Teleservices
    Comdata
Market segment by regions, regional analysis covers
    North America (United States, Canada, and Mexico)
    Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
    Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia, and Rest of Asia-Pacific)
    South America (Brazil, Argentina, Rest of South America)
    Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 12 chapters:
Chapter 1, to describe Outsourced Call Centers (Outsourced Contact Centers) product scope, market overview, market opportunities, market driving force and market risks.
Chapter 2, to profile the top players of Outsourced Call Centers (Outsourced Contact Centers), with revenue, gross margin and global market share of Outsourced Call Centers (Outsourced Contact Centers) from 2019 to 2022.
Chapter 3, the Outsourced Call Centers (Outsourced Contact Centers) competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with revenue and growth rate by Type, application, from 2017 to 2028.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2017 to 2022.and Outsourced Call Centers (Outsourced Contact Centers) market forecast, by regions, type and application, with revenue, from 2023 to 2028.
Chapter 11 and 12, to describe Outsourced Call Centers (Outsourced Contact Centers) research findings and conclusion, appendix and data source.

1 Market Overview
    1.1 Product Overview and Scope of Outsourced Call Centers (Outsourced Contact Centers)
    1.2 Classification of Outsourced Call Centers (Outsourced Contact Centers) by Type
        1.2.1 Overview: Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Type: 2017 Versus 2021 Versus 2028
        1.2.2 Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Type in 2021
        1.2.3 On-Premise
        1.2.4 Cloud-based
    1.3 Global Outsourced Call Centers (Outsourced Contact Centers) Market by Application
        1.3.1 Overview: Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Application: 2017 Versus 2021 Versus 2028
        1.3.2 Telecom & IT
        1.3.3 BFSI
        1.3.4 Healthcare & Life Sciences
        1.3.5 Government & Public
        1.3.6 Retail & Consumer Goods
        1.3.7 Others
    1.4 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size & Forecast
    1.5 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast by Region
        1.5.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region: 2017 VS 2021 VS 2028
        1.5.2 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region, (2017-2022)
        1.5.3 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size and Prospect (2017-2028)
        1.5.4 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size and Prospect (2017-2028)
        1.5.5 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size and Prospect (2017-2028)
        1.5.6 South America Outsourced Call Centers (Outsourced Contact Centers) Market Size and Prospect (2017-2028)
        1.5.7 Middle East and Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size and Prospect (2017-2028)
    1.6 Market Drivers, Restraints and Trends
        1.6.1 Outsourced Call Centers (Outsourced Contact Centers) Market Drivers
        1.6.2 Outsourced Call Centers (Outsourced Contact Centers) Market Restraints
        1.6.3 Outsourced Call Centers (Outsourced Contact Centers) Trends Analysis
2 Company Profiles
    2.1 Teleperformance
        2.1.1 Teleperformance Details
        2.1.2 Teleperformance Major Business
        2.1.3 Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Product and Solutions
        2.1.4 Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.1.5 Teleperformance Recent Developments and Future Plans
    2.2 Concentrix (Convergys)
        2.2.1 Concentrix (Convergys) Details
        2.2.2 Concentrix (Convergys) Major Business
        2.2.3 Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Product and Solutions
        2.2.4 Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.2.5 Concentrix (Convergys) Recent Developments and Future Plans
    2.3 Alorica
        2.3.1 Alorica Details
        2.3.2 Alorica Major Business
        2.3.3 Alorica Outsourced Call Centers (Outsourced Contact Centers) Product and Solutions
        2.3.4 Alorica Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.3.5 Alorica Recent Developments and Future Plans
    2.4 Atento
        2.4.1 Atento Details
        2.4.2 Atento Major Business
        2.4.3 Atento Outsourced Call Centers (Outsourced Contact Centers) Product and Solutions
        2.4.4 Atento Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.4.5 Atento Recent Developments and Future Plans
    2.5 Acticall (Sitel)
        2.5.1 Acticall (Sitel) Details
        2.5.2 Acticall (Sitel) Major Business
        2.5.3 Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Product and Solutions
        2.5.4 Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.5.5 Acticall (Sitel) Recent Developments and Future Plans
    2.6 Arvato
        2.6.1 Arvato Details
        2.6.2 Arvato Major Business
        2.6.3 Arvato Outsourced Call Centers (Outsourced Contact Centers) Product and Solutions
        2.6.4 Arvato Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.6.5 Arvato Recent Developments and Future Plans
    2.7 Sykes Enterprises
        2.7.1 Sykes Enterprises Details
        2.7.2 Sykes Enterprises Major Business
        2.7.3 Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Product and Solutions
        2.7.4 Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.7.5 Sykes Enterprises Recent Developments and Future Plans
    2.8 TeleTech
        2.8.1 TeleTech Details
        2.8.2 TeleTech Major Business
        2.8.3 TeleTech Outsourced Call Centers (Outsourced Contact Centers) Product and Solutions
        2.8.4 TeleTech Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.8.5 TeleTech Recent Developments and Future Plans
    2.9 Transcom
        2.9.1 Transcom Details
        2.9.2 Transcom Major Business
        2.9.3 Transcom Outsourced Call Centers (Outsourced Contact Centers) Product and Solutions
        2.9.4 Transcom Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.9.5 Transcom Recent Developments and Future Plans
    2.10 Serco 
        2.10.1 Serco Details
        2.10.2 Serco Major Business
        2.10.3 Serco Outsourced Call Centers (Outsourced Contact Centers) Product and Solutions
        2.10.4 Serco Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.10.5 Serco Recent Developments and Future Plans
    2.11 HKT Teleservices
        2.11.1 HKT Teleservices Details
        2.11.2 HKT Teleservices Major Business
        2.11.3 HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Product and Solutions
        2.11.4 HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.11.5 HKT Teleservices Recent Developments and Future Plans
    2.12 Comdata
        2.12.1 Comdata Details
        2.12.2 Comdata Major Business
        2.12.3 Comdata Outsourced Call Centers (Outsourced Contact Centers) Product and Solutions
        2.12.4 Comdata Outsourced Call Centers (Outsourced Contact Centers) Revenue, Gross Margin and Market Share (2019, 2020, 2021, and 2022)
        2.12.5 Comdata Recent Developments and Future Plans
3 Market Competition, by Players
    3.1 Global Outsourced Call Centers (Outsourced Contact Centers) Revenue and Share by Players (2019, 2020, 2021, and 2022)
    3.2 Market Concentration Rate
        3.2.1 Top 3 Outsourced Call Centers (Outsourced Contact Centers) Players Market Share in 2021
        3.2.2 Top 10 Outsourced Call Centers (Outsourced Contact Centers) Players Market Share in 2021
        3.2.3 Market Competition Trend
    3.3 Outsourced Call Centers (Outsourced Contact Centers) Players Head Office, Products and Services Provided
    3.4 Outsourced Call Centers (Outsourced Contact Centers) Mergers & Acquisitions
    3.5 Outsourced Call Centers (Outsourced Contact Centers) New Entrants and Expansion Plans
4 Market Size Segment by Type
    4.1 Global Outsourced Call Centers (Outsourced Contact Centers) Revenue and Market Share by Type (2017-2022)
    4.2 Global Outsourced Call Centers (Outsourced Contact Centers) Market Forecast by Type (2023-2028)
5 Market Size Segment by Application
    5.1 Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share by Application (2017-2022)
    5.2 Global Outsourced Call Centers (Outsourced Contact Centers) Market Forecast by Application (2023-2028)
6 North America by Country, by Type, and by Application
    6.1 North America Outsourced Call Centers (Outsourced Contact Centers) Revenue by Type (2017-2028)
    6.2 North America Outsourced Call Centers (Outsourced Contact Centers) Revenue by Application (2017-2028)
    6.3 North America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country
        6.3.1 North America Outsourced Call Centers (Outsourced Contact Centers) Revenue by Country (2017-2028)
        6.3.2 United States Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2017-2028)
        6.3.3 Canada Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2017-2028)
        6.3.4 Mexico Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2017-2028)
7 Europe by Country, by Type, and by Application
    7.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Revenue by Type (2017-2028)
    7.2 Europe Outsourced Call Centers (Outsourced Contact Centers) Revenue by Application (2017-2028)
    7.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country
        7.3.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Revenue by Country (2017-2028)
        7.3.2 Germany Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2017-2028)
        7.3.3 France Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2017-2028)
        7.3.4 United Kingdom Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2017-2028)
        7.3.5 Russia Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2017-2028)
        7.3.6 Italy Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2017-2028)
8 Asia-Pacific by Region, by Type, and by Application
    8.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Revenue by Type (2017-2028)
    8.2 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Revenue by Application (2017-2028)
    8.3 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Size by Region
        8.3.1 Asia-Pacific Outsourced Call Centers (Outsourced Contact Centers) Revenue by Region (2017-2028)
        8.3.2 China Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2017-2028)
        8.3.3 Japan Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2017-2028)
        8.3.4 South Korea Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2017-2028)
        8.3.5 India Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2017-2028)
        8.3.6 Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2017-2028)
        8.3.7 Australia Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2017-2028)
9 South America by Country, by Type, and by Application
    9.1 South America Outsourced Call Centers (Outsourced Contact Centers) Revenue by Type (2017-2028)
    9.2 South America Outsourced Call Centers (Outsourced Contact Centers) Revenue by Application (2017-2028)
    9.3 South America Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country
        9.3.1 South America Outsourced Call Centers (Outsourced Contact Centers) Revenue by Country (2017-2028)
        9.3.2 Brazil Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2017-2028)
        9.3.3 Argentina Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2017-2028)
10 Middle East & Africa by Country, by Type, and by Application
    10.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Revenue by Type (2017-2028)
    10.2 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Revenue by Application (2017-2028)
    10.3 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Size by Country
        10.3.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Revenue by Country (2017-2028)
        10.3.2 Turkey Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2017-2028)
        10.3.3 Saudi Arabia Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2017-2028)
        10.3.4 UAE Outsourced Call Centers (Outsourced Contact Centers) Market Size and Forecast (2017-2028)
11 Research Findings and Conclusion
12 Appendix
    12.1 Methodology
    12.2 Research Process and Data Source
    12.3 Disclaimer

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Global Outsourced Call Centers (Outsourced Contact Centers) Market 2022 by Company, Regions, Type and Application, Forecast to 2028

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