Live Chat Software Market, Global Outlook and Forecast 2023-2029

Report ID: MMG246254 | Category: Service & Software | Pages: 68 | Format: PDF | Published Date: October 26,2023

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Report Description
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Report Summary

Live chat is a real-time communication between two users via computer.
This report aims to provide a comprehensive presentation of the global market for Live Chat Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Live Chat Software. This report contains market size and forecasts of Live Chat Software in global, including the following market information:
Global Live Chat Software Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Live Chat Software market was valued at US$ 590.5 million in 2022 and is projected to reach US$ 872.8 million by 2029, at a CAGR of 5.7% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The rapid growth in the customer centric approach to get insights about customer preferences, have driven the demand for live chat software market.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Live Chat Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Live Chat Software Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Live Chat Software Market Segment Percentages, by Type, 2022 (%)
    Customer Service Live Chat Systems
    Informational Service Live Chat Systems Market
Global Live Chat Software Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Live Chat Software Market Segment Percentages, by Application, 2022 (%)
    Retail And E-Commerce
    Travel And Hospitality
    IT And Consulting
    Telecommunication
    Pharmaceutical
Global Live Chat Software Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Live Chat Software Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Live Chat Software revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Live Chat Software revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    LivePerson
    Zendesk
    LogMeIn
    LiveChat
    SnapEngage
    Comm100
    Freshdesk
    Intercom
    JivoSite
    Kayako
Outline of Major Chapters:
Chapter 1: Introduces the definition of Live Chat Software, market overview.
Chapter 2: Global Live Chat Software market size in revenue.
Chapter 3: Detailed analysis of Live Chat Software company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Live Chat Software in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Live Chat Software Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Live Chat Software Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Live Chat Software Overall Market Size
    2.1 Global Live Chat Software Market Size: 2022 VS 2029
    2.2 Global Live Chat Software Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Live Chat Software Players in Global Market
    3.2 Top Global Live Chat Software Companies Ranked by Revenue
    3.3 Global Live Chat Software Revenue by Companies
    3.4 Top 3 and Top 5 Live Chat Software Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Live Chat Software Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Live Chat Software Players in Global Market
        3.6.1 List of Global Tier 1 Live Chat Software Companies
        3.6.2 List of Global Tier 2 and Tier 3 Live Chat Software Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Live Chat Software Market Size Markets, 2022 & 2029
        4.1.2 Customer Service Live Chat Systems
        4.1.3 Informational Service Live Chat Systems Market
    4.2 By Type - Global Live Chat Software Revenue & Forecasts
        4.2.1 By Type - Global Live Chat Software Revenue, 2018-2023
        4.2.2 By Type - Global Live Chat Software Revenue, 2024-2029
        4.2.3 By Type - Global Live Chat Software Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Live Chat Software Market Size, 2022 & 2029
        5.1.2 Retail And E-Commerce
        5.1.3 Travel And Hospitality
        5.1.4 IT And Consulting
        5.1.5 Telecommunication
        5.1.6 Pharmaceutical
    5.2 By Application - Global Live Chat Software Revenue & Forecasts
        5.2.1 By Application - Global Live Chat Software Revenue, 2018-2023
        5.2.2 By Application - Global Live Chat Software Revenue, 2024-2029
        5.2.3 By Application - Global Live Chat Software Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Live Chat Software Market Size, 2022 & 2029
    6.2 By Region - Global Live Chat Software Revenue & Forecasts
        6.2.1 By Region - Global Live Chat Software Revenue, 2018-2023
        6.2.2 By Region - Global Live Chat Software Revenue, 2024-2029
        6.2.3 By Region - Global Live Chat Software Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Live Chat Software Revenue, 2018-2029
        6.3.2 US Live Chat Software Market Size, 2018-2029
        6.3.3 Canada Live Chat Software Market Size, 2018-2029
        6.3.4 Mexico Live Chat Software Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Live Chat Software Revenue, 2018-2029
        6.4.2 Germany Live Chat Software Market Size, 2018-2029
        6.4.3 France Live Chat Software Market Size, 2018-2029
        6.4.4 U.K. Live Chat Software Market Size, 2018-2029
        6.4.5 Italy Live Chat Software Market Size, 2018-2029
        6.4.6 Russia Live Chat Software Market Size, 2018-2029
        6.4.7 Nordic Countries Live Chat Software Market Size, 2018-2029
        6.4.8 Benelux Live Chat Software Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Live Chat Software Revenue, 2018-2029
        6.5.2 China Live Chat Software Market Size, 2018-2029
        6.5.3 Japan Live Chat Software Market Size, 2018-2029
        6.5.4 South Korea Live Chat Software Market Size, 2018-2029
        6.5.5 Southeast Asia Live Chat Software Market Size, 2018-2029
        6.5.6 India Live Chat Software Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Live Chat Software Revenue, 2018-2029
        6.6.2 Brazil Live Chat Software Market Size, 2018-2029
        6.6.3 Argentina Live Chat Software Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Live Chat Software Revenue, 2018-2029
        6.7.2 Turkey Live Chat Software Market Size, 2018-2029
        6.7.3 Israel Live Chat Software Market Size, 2018-2029
        6.7.4 Saudi Arabia Live Chat Software Market Size, 2018-2029
        6.7.5 UAE Live Chat Software Market Size, 2018-2029
7 Live Chat Software Companies Profiles
    7.1 LivePerson
        7.1.1 LivePerson Company Summary
        7.1.2 LivePerson Business Overview
        7.1.3 LivePerson Live Chat Software Major Product Offerings
        7.1.4 LivePerson Live Chat Software Revenue in Global Market (2018-2023)
        7.1.5 LivePerson Key News & Latest Developments
    7.2 Zendesk
        7.2.1 Zendesk Company Summary
        7.2.2 Zendesk Business Overview
        7.2.3 Zendesk Live Chat Software Major Product Offerings
        7.2.4 Zendesk Live Chat Software Revenue in Global Market (2018-2023)
        7.2.5 Zendesk Key News & Latest Developments
    7.3 LogMeIn
        7.3.1 LogMeIn Company Summary
        7.3.2 LogMeIn Business Overview
        7.3.3 LogMeIn Live Chat Software Major Product Offerings
        7.3.4 LogMeIn Live Chat Software Revenue in Global Market (2018-2023)
        7.3.5 LogMeIn Key News & Latest Developments
    7.4 LiveChat
        7.4.1 LiveChat Company Summary
        7.4.2 LiveChat Business Overview
        7.4.3 LiveChat Live Chat Software Major Product Offerings
        7.4.4 LiveChat Live Chat Software Revenue in Global Market (2018-2023)
        7.4.5 LiveChat Key News & Latest Developments
    7.5 SnapEngage
        7.5.1 SnapEngage Company Summary
        7.5.2 SnapEngage Business Overview
        7.5.3 SnapEngage Live Chat Software Major Product Offerings
        7.5.4 SnapEngage Live Chat Software Revenue in Global Market (2018-2023)
        7.5.5 SnapEngage Key News & Latest Developments
    7.6 Comm100
        7.6.1 Comm100 Company Summary
        7.6.2 Comm100 Business Overview
        7.6.3 Comm100 Live Chat Software Major Product Offerings
        7.6.4 Comm100 Live Chat Software Revenue in Global Market (2018-2023)
        7.6.5 Comm100 Key News & Latest Developments
    7.7 Freshdesk
        7.7.1 Freshdesk Company Summary
        7.7.2 Freshdesk Business Overview
        7.7.3 Freshdesk Live Chat Software Major Product Offerings
        7.7.4 Freshdesk Live Chat Software Revenue in Global Market (2018-2023)
        7.7.5 Freshdesk Key News & Latest Developments
    7.8 Intercom
        7.8.1 Intercom Company Summary
        7.8.2 Intercom Business Overview
        7.8.3 Intercom Live Chat Software Major Product Offerings
        7.8.4 Intercom Live Chat Software Revenue in Global Market (2018-2023)
        7.8.5 Intercom Key News & Latest Developments
    7.9 JivoSite
        7.9.1 JivoSite Company Summary
        7.9.2 JivoSite Business Overview
        7.9.3 JivoSite Live Chat Software Major Product Offerings
        7.9.4 JivoSite Live Chat Software Revenue in Global Market (2018-2023)
        7.9.5 JivoSite Key News & Latest Developments
    7.10 Kayako
        7.10.1 Kayako Company Summary
        7.10.2 Kayako Business Overview
        7.10.3 Kayako Live Chat Software Major Product Offerings
        7.10.4 Kayako Live Chat Software Revenue in Global Market (2018-2023)
        7.10.5 Kayako Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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Live Chat Software Market, Global Outlook and Forecast 2023-2029

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