Omnichannel Customer Engagement Market, Global Outlook and Forecast 2023-2029

Report ID: MMG232531 | Category: Service & Software | Pages: 104 | Format: PDF | Published Date: September 16,2023

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Report Summary

This report aims to provide a comprehensive presentation of the global market for Omnichannel Customer Engagement, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Omnichannel Customer Engagement. This report contains market size and forecasts of Omnichannel Customer Engagement in global, including the following market information:
Global Omnichannel Customer Engagement Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Omnichannel Customer Engagement market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Cloud-Based Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Omnichannel Customer Engagement include Emarsys (SAP), Oracle, Genesys, Airship, Nuance, Avaya, Infobip, Microsoft and Freshworks, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Omnichannel Customer Engagement companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Omnichannel Customer Engagement Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Omnichannel Customer Engagement Market Segment Percentages, by Type, 2022 (%)
    Cloud-Based
    On-Premises
Global Omnichannel Customer Engagement Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Omnichannel Customer Engagement Market Segment Percentages, by Application, 2022 (%)
    Large Enterprises(1000+ Users)
    Medium-Sized Enterprise(499-1000 Users)
    Small Enterprises(1-499 Users)
Global Omnichannel Customer Engagement Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Omnichannel Customer Engagement Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Omnichannel Customer Engagement revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Omnichannel Customer Engagement revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    Emarsys (SAP)
    Oracle
    Genesys
    Airship
    Nuance
    Avaya
    Infobip
    Microsoft
    Freshworks
    Zoho
    Zendesk
    Salesforce
    ServiceNow
    Vtiger
    Pegasystems
    eGain
Outline of Major Chapters:
Chapter 1: Introduces the definition of Omnichannel Customer Engagement, market overview.
Chapter 2: Global Omnichannel Customer Engagement market size in revenue.
Chapter 3: Detailed analysis of Omnichannel Customer Engagement company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Omnichannel Customer Engagement in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Omnichannel Customer Engagement Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Omnichannel Customer Engagement Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Omnichannel Customer Engagement Overall Market Size
    2.1 Global Omnichannel Customer Engagement Market Size: 2022 VS 2029
    2.2 Global Omnichannel Customer Engagement Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Omnichannel Customer Engagement Players in Global Market
    3.2 Top Global Omnichannel Customer Engagement Companies Ranked by Revenue
    3.3 Global Omnichannel Customer Engagement Revenue by Companies
    3.4 Top 3 and Top 5 Omnichannel Customer Engagement Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Omnichannel Customer Engagement Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Omnichannel Customer Engagement Players in Global Market
        3.6.1 List of Global Tier 1 Omnichannel Customer Engagement Companies
        3.6.2 List of Global Tier 2 and Tier 3 Omnichannel Customer Engagement Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Omnichannel Customer Engagement Market Size Markets, 2022 & 2029
        4.1.2 Cloud-Based
        4.1.3 On-Premises
    4.2 By Type - Global Omnichannel Customer Engagement Revenue & Forecasts
        4.2.1 By Type - Global Omnichannel Customer Engagement Revenue, 2018-2023
        4.2.2 By Type - Global Omnichannel Customer Engagement Revenue, 2024-2029
        4.2.3 By Type - Global Omnichannel Customer Engagement Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Omnichannel Customer Engagement Market Size, 2022 & 2029
        5.1.2 Large Enterprises(1000+ Users)
        5.1.3 Medium-Sized Enterprise(499-1000 Users)
        5.1.4 Small Enterprises(1-499 Users)
    5.2 By Application - Global Omnichannel Customer Engagement Revenue & Forecasts
        5.2.1 By Application - Global Omnichannel Customer Engagement Revenue, 2018-2023
        5.2.2 By Application - Global Omnichannel Customer Engagement Revenue, 2024-2029
        5.2.3 By Application - Global Omnichannel Customer Engagement Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Omnichannel Customer Engagement Market Size, 2022 & 2029
    6.2 By Region - Global Omnichannel Customer Engagement Revenue & Forecasts
        6.2.1 By Region - Global Omnichannel Customer Engagement Revenue, 2018-2023
        6.2.2 By Region - Global Omnichannel Customer Engagement Revenue, 2024-2029
        6.2.3 By Region - Global Omnichannel Customer Engagement Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Omnichannel Customer Engagement Revenue, 2018-2029
        6.3.2 US Omnichannel Customer Engagement Market Size, 2018-2029
        6.3.3 Canada Omnichannel Customer Engagement Market Size, 2018-2029
        6.3.4 Mexico Omnichannel Customer Engagement Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Omnichannel Customer Engagement Revenue, 2018-2029
        6.4.2 Germany Omnichannel Customer Engagement Market Size, 2018-2029
        6.4.3 France Omnichannel Customer Engagement Market Size, 2018-2029
        6.4.4 U.K. Omnichannel Customer Engagement Market Size, 2018-2029
        6.4.5 Italy Omnichannel Customer Engagement Market Size, 2018-2029
        6.4.6 Russia Omnichannel Customer Engagement Market Size, 2018-2029
        6.4.7 Nordic Countries Omnichannel Customer Engagement Market Size, 2018-2029
        6.4.8 Benelux Omnichannel Customer Engagement Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Omnichannel Customer Engagement Revenue, 2018-2029
        6.5.2 China Omnichannel Customer Engagement Market Size, 2018-2029
        6.5.3 Japan Omnichannel Customer Engagement Market Size, 2018-2029
        6.5.4 South Korea Omnichannel Customer Engagement Market Size, 2018-2029
        6.5.5 Southeast Asia Omnichannel Customer Engagement Market Size, 2018-2029
        6.5.6 India Omnichannel Customer Engagement Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Omnichannel Customer Engagement Revenue, 2018-2029
        6.6.2 Brazil Omnichannel Customer Engagement Market Size, 2018-2029
        6.6.3 Argentina Omnichannel Customer Engagement Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Omnichannel Customer Engagement Revenue, 2018-2029
        6.7.2 Turkey Omnichannel Customer Engagement Market Size, 2018-2029
        6.7.3 Israel Omnichannel Customer Engagement Market Size, 2018-2029
        6.7.4 Saudi Arabia Omnichannel Customer Engagement Market Size, 2018-2029
        6.7.5 UAE Omnichannel Customer Engagement Market Size, 2018-2029
7 Omnichannel Customer Engagement Companies Profiles
    7.1 Emarsys (SAP)
        7.1.1 Emarsys (SAP) Company Summary
        7.1.2 Emarsys (SAP) Business Overview
        7.1.3 Emarsys (SAP) Omnichannel Customer Engagement Major Product Offerings
        7.1.4 Emarsys (SAP) Omnichannel Customer Engagement Revenue in Global Market (2018-2023)
        7.1.5 Emarsys (SAP) Key News & Latest Developments
    7.2 Oracle
        7.2.1 Oracle Company Summary
        7.2.2 Oracle Business Overview
        7.2.3 Oracle Omnichannel Customer Engagement Major Product Offerings
        7.2.4 Oracle Omnichannel Customer Engagement Revenue in Global Market (2018-2023)
        7.2.5 Oracle Key News & Latest Developments
    7.3 Genesys
        7.3.1 Genesys Company Summary
        7.3.2 Genesys Business Overview
        7.3.3 Genesys Omnichannel Customer Engagement Major Product Offerings
        7.3.4 Genesys Omnichannel Customer Engagement Revenue in Global Market (2018-2023)
        7.3.5 Genesys Key News & Latest Developments
    7.4 Airship
        7.4.1 Airship Company Summary
        7.4.2 Airship Business Overview
        7.4.3 Airship Omnichannel Customer Engagement Major Product Offerings
        7.4.4 Airship Omnichannel Customer Engagement Revenue in Global Market (2018-2023)
        7.4.5 Airship Key News & Latest Developments
    7.5 Nuance
        7.5.1 Nuance Company Summary
        7.5.2 Nuance Business Overview
        7.5.3 Nuance Omnichannel Customer Engagement Major Product Offerings
        7.5.4 Nuance Omnichannel Customer Engagement Revenue in Global Market (2018-2023)
        7.5.5 Nuance Key News & Latest Developments
    7.6 Avaya
        7.6.1 Avaya Company Summary
        7.6.2 Avaya Business Overview
        7.6.3 Avaya Omnichannel Customer Engagement Major Product Offerings
        7.6.4 Avaya Omnichannel Customer Engagement Revenue in Global Market (2018-2023)
        7.6.5 Avaya Key News & Latest Developments
    7.7 Infobip
        7.7.1 Infobip Company Summary
        7.7.2 Infobip Business Overview
        7.7.3 Infobip Omnichannel Customer Engagement Major Product Offerings
        7.7.4 Infobip Omnichannel Customer Engagement Revenue in Global Market (2018-2023)
        7.7.5 Infobip Key News & Latest Developments
    7.8 Microsoft
        7.8.1 Microsoft Company Summary
        7.8.2 Microsoft Business Overview
        7.8.3 Microsoft Omnichannel Customer Engagement Major Product Offerings
        7.8.4 Microsoft Omnichannel Customer Engagement Revenue in Global Market (2018-2023)
        7.8.5 Microsoft Key News & Latest Developments
    7.9 Freshworks
        7.9.1 Freshworks Company Summary
        7.9.2 Freshworks Business Overview
        7.9.3 Freshworks Omnichannel Customer Engagement Major Product Offerings
        7.9.4 Freshworks Omnichannel Customer Engagement Revenue in Global Market (2018-2023)
        7.9.5 Freshworks Key News & Latest Developments
    7.10 Zoho
        7.10.1 Zoho Company Summary
        7.10.2 Zoho Business Overview
        7.10.3 Zoho Omnichannel Customer Engagement Major Product Offerings
        7.10.4 Zoho Omnichannel Customer Engagement Revenue in Global Market (2018-2023)
        7.10.5 Zoho Key News & Latest Developments
    7.11 Zendesk
        7.11.1 Zendesk Company Summary
        7.11.2 Zendesk Business Overview
        7.11.3 Zendesk Omnichannel Customer Engagement Major Product Offerings
        7.11.4 Zendesk Omnichannel Customer Engagement Revenue in Global Market (2018-2023)
        7.11.5 Zendesk Key News & Latest Developments
    7.12 Salesforce
        7.12.1 Salesforce Company Summary
        7.12.2 Salesforce Business Overview
        7.12.3 Salesforce Omnichannel Customer Engagement Major Product Offerings
        7.12.4 Salesforce Omnichannel Customer Engagement Revenue in Global Market (2018-2023)
        7.12.5 Salesforce Key News & Latest Developments
    7.13 ServiceNow
        7.13.1 ServiceNow Company Summary
        7.13.2 ServiceNow Business Overview
        7.13.3 ServiceNow Omnichannel Customer Engagement Major Product Offerings
        7.13.4 ServiceNow Omnichannel Customer Engagement Revenue in Global Market (2018-2023)
        7.13.5 ServiceNow Key News & Latest Developments
    7.14 Vtiger
        7.14.1 Vtiger Company Summary
        7.14.2 Vtiger Business Overview
        7.14.3 Vtiger Omnichannel Customer Engagement Major Product Offerings
        7.14.4 Vtiger Omnichannel Customer Engagement Revenue in Global Market (2018-2023)
        7.14.5 Vtiger Key News & Latest Developments
    7.15 Pegasystems
        7.15.1 Pegasystems Company Summary
        7.15.2 Pegasystems Business Overview
        7.15.3 Pegasystems Omnichannel Customer Engagement Major Product Offerings
        7.15.4 Pegasystems Omnichannel Customer Engagement Revenue in Global Market (2018-2023)
        7.15.5 Pegasystems Key News & Latest Developments
    7.16 eGain
        7.16.1 eGain Company Summary
        7.16.2 eGain Business Overview
        7.16.3 eGain Omnichannel Customer Engagement Major Product Offerings
        7.16.4 eGain Omnichannel Customer Engagement Revenue in Global Market (2018-2023)
        7.16.5 eGain Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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Omnichannel Customer Engagement Market, Global Outlook and Forecast 2023-2029

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