Omnichannel Customer Service Market, Global Outlook and Forecast 2023-2029

Report ID: MMG196353 | Category: Service & Software | Pages: 111 | Format: PDF | Published Date: September 04,2023

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Report Description
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Report Summary

This report aims to provide a comprehensive presentation of the global market for Omnichannel Customer Service, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Omnichannel Customer Service. This report contains market size and forecasts of Omnichannel Customer Service in global, including the following market information:
Global Omnichannel Customer Service Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Omnichannel Customer Service market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Phone Calls Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Omnichannel Customer Service include IBM, Mitel, Amazon Web Services, CommBox, Trengo, HubSpot, Twilio, Sinch and Freshworks, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Omnichannel Customer Service companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Omnichannel Customer Service Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Omnichannel Customer Service Market Segment Percentages, by Type, 2022 (%)
    Phone Calls
    Text Messages (SMS)
    Live Chat
    Email
    Others
Global Omnichannel Customer Service Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Omnichannel Customer Service Market Segment Percentages, by Application, 2022 (%)
    B2B
    B2C
Global Omnichannel Customer Service Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Omnichannel Customer Service Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Omnichannel Customer Service revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Omnichannel Customer Service revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    IBM
    Mitel
    Amazon Web Services
    CommBox
    Trengo
    HubSpot
    Twilio
    Sinch
    Freshworks
    Acquire
    Zendesk
    RingCentral
    KDDI Corporation
    Route Mobile
    CX Journey
    Yappli
    SAP Customer Experience
    SaleCycle
    App Guardians
    LiveAgent
    REPLUG
    Storyly
Outline of Major Chapters:
Chapter 1: Introduces the definition of Omnichannel Customer Service, market overview.
Chapter 2: Global Omnichannel Customer Service market size in revenue.
Chapter 3: Detailed analysis of Omnichannel Customer Service company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Omnichannel Customer Service in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Omnichannel Customer Service Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Omnichannel Customer Service Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Omnichannel Customer Service Overall Market Size
    2.1 Global Omnichannel Customer Service Market Size: 2022 VS 2029
    2.2 Global Omnichannel Customer Service Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Omnichannel Customer Service Players in Global Market
    3.2 Top Global Omnichannel Customer Service Companies Ranked by Revenue
    3.3 Global Omnichannel Customer Service Revenue by Companies
    3.4 Top 3 and Top 5 Omnichannel Customer Service Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Omnichannel Customer Service Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Omnichannel Customer Service Players in Global Market
        3.6.1 List of Global Tier 1 Omnichannel Customer Service Companies
        3.6.2 List of Global Tier 2 and Tier 3 Omnichannel Customer Service Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Omnichannel Customer Service Market Size Markets, 2022 & 2029
        4.1.2 Phone Calls
        4.1.3 Text Messages (SMS)
        4.1.4 Live Chat
        4.1.5 Email
        4.1.6 Others
    4.2 By Type - Global Omnichannel Customer Service Revenue & Forecasts
        4.2.1 By Type - Global Omnichannel Customer Service Revenue, 2018-2023
        4.2.2 By Type - Global Omnichannel Customer Service Revenue, 2024-2029
        4.2.3 By Type - Global Omnichannel Customer Service Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Omnichannel Customer Service Market Size, 2022 & 2029
        5.1.2 B2B
        5.1.3 B2C
    5.2 By Application - Global Omnichannel Customer Service Revenue & Forecasts
        5.2.1 By Application - Global Omnichannel Customer Service Revenue, 2018-2023
        5.2.2 By Application - Global Omnichannel Customer Service Revenue, 2024-2029
        5.2.3 By Application - Global Omnichannel Customer Service Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Omnichannel Customer Service Market Size, 2022 & 2029
    6.2 By Region - Global Omnichannel Customer Service Revenue & Forecasts
        6.2.1 By Region - Global Omnichannel Customer Service Revenue, 2018-2023
        6.2.2 By Region - Global Omnichannel Customer Service Revenue, 2024-2029
        6.2.3 By Region - Global Omnichannel Customer Service Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Omnichannel Customer Service Revenue, 2018-2029
        6.3.2 US Omnichannel Customer Service Market Size, 2018-2029
        6.3.3 Canada Omnichannel Customer Service Market Size, 2018-2029
        6.3.4 Mexico Omnichannel Customer Service Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Omnichannel Customer Service Revenue, 2018-2029
        6.4.2 Germany Omnichannel Customer Service Market Size, 2018-2029
        6.4.3 France Omnichannel Customer Service Market Size, 2018-2029
        6.4.4 U.K. Omnichannel Customer Service Market Size, 2018-2029
        6.4.5 Italy Omnichannel Customer Service Market Size, 2018-2029
        6.4.6 Russia Omnichannel Customer Service Market Size, 2018-2029
        6.4.7 Nordic Countries Omnichannel Customer Service Market Size, 2018-2029
        6.4.8 Benelux Omnichannel Customer Service Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Omnichannel Customer Service Revenue, 2018-2029
        6.5.2 China Omnichannel Customer Service Market Size, 2018-2029
        6.5.3 Japan Omnichannel Customer Service Market Size, 2018-2029
        6.5.4 South Korea Omnichannel Customer Service Market Size, 2018-2029
        6.5.5 Southeast Asia Omnichannel Customer Service Market Size, 2018-2029
        6.5.6 India Omnichannel Customer Service Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Omnichannel Customer Service Revenue, 2018-2029
        6.6.2 Brazil Omnichannel Customer Service Market Size, 2018-2029
        6.6.3 Argentina Omnichannel Customer Service Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Omnichannel Customer Service Revenue, 2018-2029
        6.7.2 Turkey Omnichannel Customer Service Market Size, 2018-2029
        6.7.3 Israel Omnichannel Customer Service Market Size, 2018-2029
        6.7.4 Saudi Arabia Omnichannel Customer Service Market Size, 2018-2029
        6.7.5 UAE Omnichannel Customer Service Market Size, 2018-2029
7 Omnichannel Customer Service Companies Profiles
    7.1 IBM
        7.1.1 IBM Company Summary
        7.1.2 IBM Business Overview
        7.1.3 IBM Omnichannel Customer Service Major Product Offerings
        7.1.4 IBM Omnichannel Customer Service Revenue in Global Market (2018-2023)
        7.1.5 IBM Key News & Latest Developments
    7.2 Mitel
        7.2.1 Mitel Company Summary
        7.2.2 Mitel Business Overview
        7.2.3 Mitel Omnichannel Customer Service Major Product Offerings
        7.2.4 Mitel Omnichannel Customer Service Revenue in Global Market (2018-2023)
        7.2.5 Mitel Key News & Latest Developments
    7.3 Amazon Web Services
        7.3.1 Amazon Web Services Company Summary
        7.3.2 Amazon Web Services Business Overview
        7.3.3 Amazon Web Services Omnichannel Customer Service Major Product Offerings
        7.3.4 Amazon Web Services Omnichannel Customer Service Revenue in Global Market (2018-2023)
        7.3.5 Amazon Web Services Key News & Latest Developments
    7.4 CommBox
        7.4.1 CommBox Company Summary
        7.4.2 CommBox Business Overview
        7.4.3 CommBox Omnichannel Customer Service Major Product Offerings
        7.4.4 CommBox Omnichannel Customer Service Revenue in Global Market (2018-2023)
        7.4.5 CommBox Key News & Latest Developments
    7.5 Trengo
        7.5.1 Trengo Company Summary
        7.5.2 Trengo Business Overview
        7.5.3 Trengo Omnichannel Customer Service Major Product Offerings
        7.5.4 Trengo Omnichannel Customer Service Revenue in Global Market (2018-2023)
        7.5.5 Trengo Key News & Latest Developments
    7.6 HubSpot
        7.6.1 HubSpot Company Summary
        7.6.2 HubSpot Business Overview
        7.6.3 HubSpot Omnichannel Customer Service Major Product Offerings
        7.6.4 HubSpot Omnichannel Customer Service Revenue in Global Market (2018-2023)
        7.6.5 HubSpot Key News & Latest Developments
    7.7 Twilio
        7.7.1 Twilio Company Summary
        7.7.2 Twilio Business Overview
        7.7.3 Twilio Omnichannel Customer Service Major Product Offerings
        7.7.4 Twilio Omnichannel Customer Service Revenue in Global Market (2018-2023)
        7.7.5 Twilio Key News & Latest Developments
    7.8 Sinch
        7.8.1 Sinch Company Summary
        7.8.2 Sinch Business Overview
        7.8.3 Sinch Omnichannel Customer Service Major Product Offerings
        7.8.4 Sinch Omnichannel Customer Service Revenue in Global Market (2018-2023)
        7.8.5 Sinch Key News & Latest Developments
    7.9 Freshworks
        7.9.1 Freshworks Company Summary
        7.9.2 Freshworks Business Overview
        7.9.3 Freshworks Omnichannel Customer Service Major Product Offerings
        7.9.4 Freshworks Omnichannel Customer Service Revenue in Global Market (2018-2023)
        7.9.5 Freshworks Key News & Latest Developments
    7.10 Acquire
        7.10.1 Acquire Company Summary
        7.10.2 Acquire Business Overview
        7.10.3 Acquire Omnichannel Customer Service Major Product Offerings
        7.10.4 Acquire Omnichannel Customer Service Revenue in Global Market (2018-2023)
        7.10.5 Acquire Key News & Latest Developments
    7.11 Zendesk
        7.11.1 Zendesk Company Summary
        7.11.2 Zendesk Business Overview
        7.11.3 Zendesk Omnichannel Customer Service Major Product Offerings
        7.11.4 Zendesk Omnichannel Customer Service Revenue in Global Market (2018-2023)
        7.11.5 Zendesk Key News & Latest Developments
    7.12 RingCentral
        7.12.1 RingCentral Company Summary
        7.12.2 RingCentral Business Overview
        7.12.3 RingCentral Omnichannel Customer Service Major Product Offerings
        7.12.4 RingCentral Omnichannel Customer Service Revenue in Global Market (2018-2023)
        7.12.5 RingCentral Key News & Latest Developments
    7.13 KDDI Corporation
        7.13.1 KDDI Corporation Company Summary
        7.13.2 KDDI Corporation Business Overview
        7.13.3 KDDI Corporation Omnichannel Customer Service Major Product Offerings
        7.13.4 KDDI Corporation Omnichannel Customer Service Revenue in Global Market (2018-2023)
        7.13.5 KDDI Corporation Key News & Latest Developments
    7.14 Route Mobile
        7.14.1 Route Mobile Company Summary
        7.14.2 Route Mobile Business Overview
        7.14.3 Route Mobile Omnichannel Customer Service Major Product Offerings
        7.14.4 Route Mobile Omnichannel Customer Service Revenue in Global Market (2018-2023)
        7.14.5 Route Mobile Key News & Latest Developments
    7.15 CX Journey
        7.15.1 CX Journey Company Summary
        7.15.2 CX Journey Business Overview
        7.15.3 CX Journey Omnichannel Customer Service Major Product Offerings
        7.15.4 CX Journey Omnichannel Customer Service Revenue in Global Market (2018-2023)
        7.15.5 CX Journey Key News & Latest Developments
    7.16 Yappli
        7.16.1 Yappli Company Summary
        7.16.2 Yappli Business Overview
        7.16.3 Yappli Omnichannel Customer Service Major Product Offerings
        7.16.4 Yappli Omnichannel Customer Service Revenue in Global Market (2018-2023)
        7.16.5 Yappli Key News & Latest Developments
    7.17 SAP Customer Experience
        7.17.1 SAP Customer Experience Company Summary
        7.17.2 SAP Customer Experience Business Overview
        7.17.3 SAP Customer Experience Omnichannel Customer Service Major Product Offerings
        7.17.4 SAP Customer Experience Omnichannel Customer Service Revenue in Global Market (2018-2023)
        7.17.5 SAP Customer Experience Key News & Latest Developments
    7.18 SaleCycle
        7.18.1 SaleCycle Company Summary
        7.18.2 SaleCycle Business Overview
        7.18.3 SaleCycle Omnichannel Customer Service Major Product Offerings
        7.18.4 SaleCycle Omnichannel Customer Service Revenue in Global Market (2018-2023)
        7.18.5 SaleCycle Key News & Latest Developments
    7.19 App Guardians
        7.19.1 App Guardians Company Summary
        7.19.2 App Guardians Business Overview
        7.19.3 App Guardians Omnichannel Customer Service Major Product Offerings
        7.19.4 App Guardians Omnichannel Customer Service Revenue in Global Market (2018-2023)
        7.19.5 App Guardians Key News & Latest Developments
    7.20 LiveAgent
        7.20.1 LiveAgent Company Summary
        7.20.2 LiveAgent Business Overview
        7.20.3 LiveAgent Omnichannel Customer Service Major Product Offerings
        7.20.4 LiveAgent Omnichannel Customer Service Revenue in Global Market (2018-2023)
        7.20.5 LiveAgent Key News & Latest Developments
    7.21 REPLUG
        7.21.1 REPLUG Company Summary
        7.21.2 REPLUG Business Overview
        7.21.3 REPLUG Omnichannel Customer Service Major Product Offerings
        7.21.4 REPLUG Omnichannel Customer Service Revenue in Global Market (2018-2023)
        7.21.5 REPLUG Key News & Latest Developments
    7.22 Storyly
        7.22.1 Storyly Company Summary
        7.22.2 Storyly Business Overview
        7.22.3 Storyly Omnichannel Customer Service Major Product Offerings
        7.22.4 Storyly Omnichannel Customer Service Revenue in Global Market (2018-2023)
        7.22.5 Storyly Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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Omnichannel Customer Service Market, Global Outlook and Forecast 2023-2029

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