Online CRM Software Market, Global Outlook and Forecast 2023-2029

Report ID: MMG221213 | Category: Service & Software | Pages: 103 | Format: PDF | Published Date: September 16,2023

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Report Summary

An Online CRM Software is responsible for managing a relationship that exists between a business and its customers. It helps a business to manage a number of business processes that include customer data, customer interaction, tracking leads, marketing, customer support, and much more. They are designed in a unique manner in order to help the organizations to meet all the objectives of a proper customer relationship management. CRM software is responsible for managing the various business contacts, clients, employees, sales lead, and contract wins. The software is customizable and scalable, which has helped the organizations to gain customer insights, view the various business opportunities, and personalize the customer service, based on the history as well as the prior interactions with them.
This report aims to provide a comprehensive presentation of the global market for Online CRM Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Online CRM Software. This report contains market size and forecasts of Online CRM Software in global, including the following market information:
Global Online CRM Software Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Online CRM Software market was valued at US$ 46580 million in 2022 and is projected to reach US$ 78070 million by 2029, at a CAGR of 7.7% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
Salesforce Sales Cloud is one of the most important global key players of the online CRM tools, holds over 10% of shares of the online CRM tools market, other key players include HubSpot CRM, Zoho CRM, etc. America is the largest market, occupied for about 50 percent, followed by Europe. In terms of type, cloud-based is the largest segment, with a share of over 80%, and in terms of end user, the SMBs segment holds a share of over 70 percent.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Online CRM Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Online CRM Software Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Online CRM Software Market Segment Percentages, by Type, 2022 (%)
    Strategic CRM
    Operational CRM
    Analytical CRM
    Collaborative CRM
    Other Types
Global Online CRM Software Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Online CRM Software Market Segment Percentages, by Application, 2022 (%)
    Small Business
    Enterprise Business (for large enterprises)
Global Online CRM Software Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Online CRM Software Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Online CRM Software revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Online CRM Software revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    Oracle
    SAP
    Salesforce
    Microsoft Dynamics
    SugarCRM
    Zoho
    Hubspot
    Act
    Maximizer
    Sage
    Infusionsoft
    Pipedrive
    Apptivo
    Salesboom
    Base
Outline of Major Chapters:
Chapter 1: Introduces the definition of Online CRM Software, market overview.
Chapter 2: Global Online CRM Software market size in revenue.
Chapter 3: Detailed analysis of Online CRM Software company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Online CRM Software in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Online CRM Software Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Online CRM Software Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Online CRM Software Overall Market Size
    2.1 Global Online CRM Software Market Size: 2022 VS 2029
    2.2 Global Online CRM Software Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Online CRM Software Players in Global Market
    3.2 Top Global Online CRM Software Companies Ranked by Revenue
    3.3 Global Online CRM Software Revenue by Companies
    3.4 Top 3 and Top 5 Online CRM Software Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Online CRM Software Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Online CRM Software Players in Global Market
        3.6.1 List of Global Tier 1 Online CRM Software Companies
        3.6.2 List of Global Tier 2 and Tier 3 Online CRM Software Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Online CRM Software Market Size Markets, 2022 & 2029
        4.1.2 Strategic CRM
        4.1.3 Operational CRM
        4.1.4 Analytical CRM
        4.1.5 Collaborative CRM
        4.1.6 Other Types
    4.2 By Type - Global Online CRM Software Revenue & Forecasts
        4.2.1 By Type - Global Online CRM Software Revenue, 2018-2023
        4.2.2 By Type - Global Online CRM Software Revenue, 2024-2029
        4.2.3 By Type - Global Online CRM Software Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Online CRM Software Market Size, 2022 & 2029
        5.1.2 Small Business
        5.1.3 Enterprise Business (for large enterprises)
    5.2 By Application - Global Online CRM Software Revenue & Forecasts
        5.2.1 By Application - Global Online CRM Software Revenue, 2018-2023
        5.2.2 By Application - Global Online CRM Software Revenue, 2024-2029
        5.2.3 By Application - Global Online CRM Software Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Online CRM Software Market Size, 2022 & 2029
    6.2 By Region - Global Online CRM Software Revenue & Forecasts
        6.2.1 By Region - Global Online CRM Software Revenue, 2018-2023
        6.2.2 By Region - Global Online CRM Software Revenue, 2024-2029
        6.2.3 By Region - Global Online CRM Software Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Online CRM Software Revenue, 2018-2029
        6.3.2 US Online CRM Software Market Size, 2018-2029
        6.3.3 Canada Online CRM Software Market Size, 2018-2029
        6.3.4 Mexico Online CRM Software Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Online CRM Software Revenue, 2018-2029
        6.4.2 Germany Online CRM Software Market Size, 2018-2029
        6.4.3 France Online CRM Software Market Size, 2018-2029
        6.4.4 U.K. Online CRM Software Market Size, 2018-2029
        6.4.5 Italy Online CRM Software Market Size, 2018-2029
        6.4.6 Russia Online CRM Software Market Size, 2018-2029
        6.4.7 Nordic Countries Online CRM Software Market Size, 2018-2029
        6.4.8 Benelux Online CRM Software Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Online CRM Software Revenue, 2018-2029
        6.5.2 China Online CRM Software Market Size, 2018-2029
        6.5.3 Japan Online CRM Software Market Size, 2018-2029
        6.5.4 South Korea Online CRM Software Market Size, 2018-2029
        6.5.5 Southeast Asia Online CRM Software Market Size, 2018-2029
        6.5.6 India Online CRM Software Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Online CRM Software Revenue, 2018-2029
        6.6.2 Brazil Online CRM Software Market Size, 2018-2029
        6.6.3 Argentina Online CRM Software Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Online CRM Software Revenue, 2018-2029
        6.7.2 Turkey Online CRM Software Market Size, 2018-2029
        6.7.3 Israel Online CRM Software Market Size, 2018-2029
        6.7.4 Saudi Arabia Online CRM Software Market Size, 2018-2029
        6.7.5 UAE Online CRM Software Market Size, 2018-2029
7 Online CRM Software Companies Profiles
    7.1 Oracle
        7.1.1 Oracle Company Summary
        7.1.2 Oracle Business Overview
        7.1.3 Oracle Online CRM Software Major Product Offerings
        7.1.4 Oracle Online CRM Software Revenue in Global Market (2018-2023)
        7.1.5 Oracle Key News & Latest Developments
    7.2 SAP
        7.2.1 SAP Company Summary
        7.2.2 SAP Business Overview
        7.2.3 SAP Online CRM Software Major Product Offerings
        7.2.4 SAP Online CRM Software Revenue in Global Market (2018-2023)
        7.2.5 SAP Key News & Latest Developments
    7.3 Salesforce
        7.3.1 Salesforce Company Summary
        7.3.2 Salesforce Business Overview
        7.3.3 Salesforce Online CRM Software Major Product Offerings
        7.3.4 Salesforce Online CRM Software Revenue in Global Market (2018-2023)
        7.3.5 Salesforce Key News & Latest Developments
    7.4 Microsoft Dynamics
        7.4.1 Microsoft Dynamics Company Summary
        7.4.2 Microsoft Dynamics Business Overview
        7.4.3 Microsoft Dynamics Online CRM Software Major Product Offerings
        7.4.4 Microsoft Dynamics Online CRM Software Revenue in Global Market (2018-2023)
        7.4.5 Microsoft Dynamics Key News & Latest Developments
    7.5 SugarCRM
        7.5.1 SugarCRM Company Summary
        7.5.2 SugarCRM Business Overview
        7.5.3 SugarCRM Online CRM Software Major Product Offerings
        7.5.4 SugarCRM Online CRM Software Revenue in Global Market (2018-2023)
        7.5.5 SugarCRM Key News & Latest Developments
    7.6 Zoho
        7.6.1 Zoho Company Summary
        7.6.2 Zoho Business Overview
        7.6.3 Zoho Online CRM Software Major Product Offerings
        7.6.4 Zoho Online CRM Software Revenue in Global Market (2018-2023)
        7.6.5 Zoho Key News & Latest Developments
    7.7 Hubspot
        7.7.1 Hubspot Company Summary
        7.7.2 Hubspot Business Overview
        7.7.3 Hubspot Online CRM Software Major Product Offerings
        7.7.4 Hubspot Online CRM Software Revenue in Global Market (2018-2023)
        7.7.5 Hubspot Key News & Latest Developments
    7.8 Act
        7.8.1 Act Company Summary
        7.8.2 Act Business Overview
        7.8.3 Act Online CRM Software Major Product Offerings
        7.8.4 Act Online CRM Software Revenue in Global Market (2018-2023)
        7.8.5 Act Key News & Latest Developments
    7.9 Maximizer
        7.9.1 Maximizer Company Summary
        7.9.2 Maximizer Business Overview
        7.9.3 Maximizer Online CRM Software Major Product Offerings
        7.9.4 Maximizer Online CRM Software Revenue in Global Market (2018-2023)
        7.9.5 Maximizer Key News & Latest Developments
    7.10 Sage
        7.10.1 Sage Company Summary
        7.10.2 Sage Business Overview
        7.10.3 Sage Online CRM Software Major Product Offerings
        7.10.4 Sage Online CRM Software Revenue in Global Market (2018-2023)
        7.10.5 Sage Key News & Latest Developments
    7.11 Infusionsoft
        7.11.1 Infusionsoft Company Summary
        7.11.2 Infusionsoft Business Overview
        7.11.3 Infusionsoft Online CRM Software Major Product Offerings
        7.11.4 Infusionsoft Online CRM Software Revenue in Global Market (2018-2023)
        7.11.5 Infusionsoft Key News & Latest Developments
    7.12 Pipedrive
        7.12.1 Pipedrive Company Summary
        7.12.2 Pipedrive Business Overview
        7.12.3 Pipedrive Online CRM Software Major Product Offerings
        7.12.4 Pipedrive Online CRM Software Revenue in Global Market (2018-2023)
        7.12.5 Pipedrive Key News & Latest Developments
    7.13 Apptivo
        7.13.1 Apptivo Company Summary
        7.13.2 Apptivo Business Overview
        7.13.3 Apptivo Online CRM Software Major Product Offerings
        7.13.4 Apptivo Online CRM Software Revenue in Global Market (2018-2023)
        7.13.5 Apptivo Key News & Latest Developments
    7.14 Salesboom
        7.14.1 Salesboom Company Summary
        7.14.2 Salesboom Business Overview
        7.14.3 Salesboom Online CRM Software Major Product Offerings
        7.14.4 Salesboom Online CRM Software Revenue in Global Market (2018-2023)
        7.14.5 Salesboom Key News & Latest Developments
    7.15 Base
        7.15.1 Base Company Summary
        7.15.2 Base Business Overview
        7.15.3 Base Online CRM Software Major Product Offerings
        7.15.4 Base Online CRM Software Revenue in Global Market (2018-2023)
        7.15.5 Base Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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