Outsourced Call Centers (Outsourced Contact Centers) Market, Global Outlook and Forecast 2023-2029

Report ID: MMG4149 | Category: Service & Software | Pages: 67 | Format: PDF | Published Date: February 13,2023

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Report Description
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Report Summary

In today’s business parlance, outsourcing refers to the practice of outsourcing non-core business functions of an organization to a third party business process outsourcing (BPO) services provider. Similarly, call center outsourcing is the process of contracting the management of voice based customer service processes to specialized call center outsourcing companies. Contact centers defined simply are workplaces wherein human agents receive or make outgoing telephone calls to existing or prospective customers of a company. Outsourced contact centers are specialized contact center outsourcing companies that manage inbound or outbound call center processes for their clients.
This report aims to provide a comprehensive presentation of the global market for Outsourced Call Centers (Outsourced Contact Centers), with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Outsourced Call Centers (Outsourced Contact Centers). This report contains market size and forecasts of Outsourced Call Centers (Outsourced Contact Centers) in global, including the following market information:
Global Outsourced Call Centers (Outsourced Contact Centers) Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Outsourced Call Centers (Outsourced Contact Centers) market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The market is growing at a very rapid pace and with rise in technological innovation, competition and M&A activities in the industry many local and regional vendors are offering specific application products for varied end-users. The industry is expected to remain innovation-led, with frequent acquisitions and strategic alliances adopted as the key strategies by the players to increase their industry presence.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Outsourced Call Centers (Outsourced Contact Centers) companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Outsourced Call Centers (Outsourced Contact Centers) Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Outsourced Call Centers (Outsourced Contact Centers) Market Segment Percentages, by Type, 2022 (%)
    On-Premise
    Cloud-based
Global Outsourced Call Centers (Outsourced Contact Centers) Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Outsourced Call Centers (Outsourced Contact Centers) Market Segment Percentages, by Application, 2022 (%)
    Telecom & IT
    BFSI
    Healthcare & Life Sciences
    Government & Public
    Retail & Consumer Goods
    Others
Global Outsourced Call Centers (Outsourced Contact Centers) Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Outsourced Call Centers (Outsourced Contact Centers) Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Outsourced Call Centers (Outsourced Contact Centers) revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Outsourced Call Centers (Outsourced Contact Centers) revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    Teleperformance
    Concentrix (Convergys)
    Alorica
    Atento
    Acticall (Sitel)
    Arvato
    Sykes Enterprises
    TeleTech
    Transcom
    Serco
    HKT Teleservices
    Comdata
Outline of Major Chapters:
Chapter 1: Introduces the definition of Outsourced Call Centers (Outsourced Contact Centers), market overview.
Chapter 2: Global Outsourced Call Centers (Outsourced Contact Centers) market size in revenue.
Chapter 3: Detailed analysis of Outsourced Call Centers (Outsourced Contact Centers) company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Outsourced Call Centers (Outsourced Contact Centers) in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Outsourced Call Centers (Outsourced Contact Centers) Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Outsourced Call Centers (Outsourced Contact Centers) Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Outsourced Call Centers (Outsourced Contact Centers) Overall Market Size
    2.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size: 2022 VS 2029
    2.2 Global Outsourced Call Centers (Outsourced Contact Centers) Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Outsourced Call Centers (Outsourced Contact Centers) Players in Global Market
    3.2 Top Global Outsourced Call Centers (Outsourced Contact Centers) Companies Ranked by Revenue
    3.3 Global Outsourced Call Centers (Outsourced Contact Centers) Revenue by Companies
    3.4 Top 3 and Top 5 Outsourced Call Centers (Outsourced Contact Centers) Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Outsourced Call Centers (Outsourced Contact Centers) Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Outsourced Call Centers (Outsourced Contact Centers) Players in Global Market
        3.6.1 List of Global Tier 1 Outsourced Call Centers (Outsourced Contact Centers) Companies
        3.6.2 List of Global Tier 2 and Tier 3 Outsourced Call Centers (Outsourced Contact Centers) Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Outsourced Call Centers (Outsourced Contact Centers) Market Size Markets, 2022 & 2029
        4.1.2 On-Premise
        4.1.3 Cloud-based
    4.2 By Type - Global Outsourced Call Centers (Outsourced Contact Centers) Revenue & Forecasts
        4.2.1 By Type - Global Outsourced Call Centers (Outsourced Contact Centers) Revenue, 2018-2023
        4.2.2 By Type - Global Outsourced Call Centers (Outsourced Contact Centers) Revenue, 2024-2029
        4.2.3 By Type - Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Outsourced Call Centers (Outsourced Contact Centers) Market Size, 2022 & 2029
        5.1.2 Telecom & IT
        5.1.3 BFSI
        5.1.4 Healthcare & Life Sciences
        5.1.5 Government & Public
        5.1.6 Retail & Consumer Goods
        5.1.7 Others
    5.2 By Application - Global Outsourced Call Centers (Outsourced Contact Centers) Revenue & Forecasts
        5.2.1 By Application - Global Outsourced Call Centers (Outsourced Contact Centers) Revenue, 2018-2023
        5.2.2 By Application - Global Outsourced Call Centers (Outsourced Contact Centers) Revenue, 2024-2029
        5.2.3 By Application - Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Outsourced Call Centers (Outsourced Contact Centers) Market Size, 2022 & 2029
    6.2 By Region - Global Outsourced Call Centers (Outsourced Contact Centers) Revenue & Forecasts
        6.2.1 By Region - Global Outsourced Call Centers (Outsourced Contact Centers) Revenue, 2018-2023
        6.2.2 By Region - Global Outsourced Call Centers (Outsourced Contact Centers) Revenue, 2024-2029
        6.2.3 By Region - Global Outsourced Call Centers (Outsourced Contact Centers) Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Outsourced Call Centers (Outsourced Contact Centers) Revenue, 2018-2029
        6.3.2 US Outsourced Call Centers (Outsourced Contact Centers) Market Size, 2018-2029
        6.3.3 Canada Outsourced Call Centers (Outsourced Contact Centers) Market Size, 2018-2029
        6.3.4 Mexico Outsourced Call Centers (Outsourced Contact Centers) Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Outsourced Call Centers (Outsourced Contact Centers) Revenue, 2018-2029
        6.4.2 Germany Outsourced Call Centers (Outsourced Contact Centers) Market Size, 2018-2029
        6.4.3 France Outsourced Call Centers (Outsourced Contact Centers) Market Size, 2018-2029
        6.4.4 U.K. Outsourced Call Centers (Outsourced Contact Centers) Market Size, 2018-2029
        6.4.5 Italy Outsourced Call Centers (Outsourced Contact Centers) Market Size, 2018-2029
        6.4.6 Russia Outsourced Call Centers (Outsourced Contact Centers) Market Size, 2018-2029
        6.4.7 Nordic Countries Outsourced Call Centers (Outsourced Contact Centers) Market Size, 2018-2029
        6.4.8 Benelux Outsourced Call Centers (Outsourced Contact Centers) Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Outsourced Call Centers (Outsourced Contact Centers) Revenue, 2018-2029
        6.5.2 China Outsourced Call Centers (Outsourced Contact Centers) Market Size, 2018-2029
        6.5.3 Japan Outsourced Call Centers (Outsourced Contact Centers) Market Size, 2018-2029
        6.5.4 South Korea Outsourced Call Centers (Outsourced Contact Centers) Market Size, 2018-2029
        6.5.5 Southeast Asia Outsourced Call Centers (Outsourced Contact Centers) Market Size, 2018-2029
        6.5.6 India Outsourced Call Centers (Outsourced Contact Centers) Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Outsourced Call Centers (Outsourced Contact Centers) Revenue, 2018-2029
        6.6.2 Brazil Outsourced Call Centers (Outsourced Contact Centers) Market Size, 2018-2029
        6.6.3 Argentina Outsourced Call Centers (Outsourced Contact Centers) Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Revenue, 2018-2029
        6.7.2 Turkey Outsourced Call Centers (Outsourced Contact Centers) Market Size, 2018-2029
        6.7.3 Israel Outsourced Call Centers (Outsourced Contact Centers) Market Size, 2018-2029
        6.7.4 Saudi Arabia Outsourced Call Centers (Outsourced Contact Centers) Market Size, 2018-2029
        6.7.5 UAE Outsourced Call Centers (Outsourced Contact Centers) Market Size, 2018-2029
7 Outsourced Call Centers (Outsourced Contact Centers) Companies Profiles
    7.1 Teleperformance
        7.1.1 Teleperformance Company Summary
        7.1.2 Teleperformance Business Overview
        7.1.3 Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Major Product Offerings
        7.1.4 Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Revenue in Global Market (2018-2023)
        7.1.5 Teleperformance Key News & Latest Developments
    7.2 Concentrix (Convergys)
        7.2.1 Concentrix (Convergys) Company Summary
        7.2.2 Concentrix (Convergys) Business Overview
        7.2.3 Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Major Product Offerings
        7.2.4 Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Revenue in Global Market (2018-2023)
        7.2.5 Concentrix (Convergys) Key News & Latest Developments
    7.3 Alorica
        7.3.1 Alorica Company Summary
        7.3.2 Alorica Business Overview
        7.3.3 Alorica Outsourced Call Centers (Outsourced Contact Centers) Major Product Offerings
        7.3.4 Alorica Outsourced Call Centers (Outsourced Contact Centers) Revenue in Global Market (2018-2023)
        7.3.5 Alorica Key News & Latest Developments
    7.4 Atento
        7.4.1 Atento Company Summary
        7.4.2 Atento Business Overview
        7.4.3 Atento Outsourced Call Centers (Outsourced Contact Centers) Major Product Offerings
        7.4.4 Atento Outsourced Call Centers (Outsourced Contact Centers) Revenue in Global Market (2018-2023)
        7.4.5 Atento Key News & Latest Developments
    7.5 Acticall (Sitel)
        7.5.1 Acticall (Sitel) Company Summary
        7.5.2 Acticall (Sitel) Business Overview
        7.5.3 Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Major Product Offerings
        7.5.4 Acticall (Sitel) Outsourced Call Centers (Outsourced Contact Centers) Revenue in Global Market (2018-2023)
        7.5.5 Acticall (Sitel) Key News & Latest Developments
    7.6 Arvato
        7.6.1 Arvato Company Summary
        7.6.2 Arvato Business Overview
        7.6.3 Arvato Outsourced Call Centers (Outsourced Contact Centers) Major Product Offerings
        7.6.4 Arvato Outsourced Call Centers (Outsourced Contact Centers) Revenue in Global Market (2018-2023)
        7.6.5 Arvato Key News & Latest Developments
    7.7 Sykes Enterprises
        7.7.1 Sykes Enterprises Company Summary
        7.7.2 Sykes Enterprises Business Overview
        7.7.3 Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Major Product Offerings
        7.7.4 Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Revenue in Global Market (2018-2023)
        7.7.5 Sykes Enterprises Key News & Latest Developments
    7.8 TeleTech
        7.8.1 TeleTech Company Summary
        7.8.2 TeleTech Business Overview
        7.8.3 TeleTech Outsourced Call Centers (Outsourced Contact Centers) Major Product Offerings
        7.8.4 TeleTech Outsourced Call Centers (Outsourced Contact Centers) Revenue in Global Market (2018-2023)
        7.8.5 TeleTech Key News & Latest Developments
    7.9 Transcom
        7.9.1 Transcom Company Summary
        7.9.2 Transcom Business Overview
        7.9.3 Transcom Outsourced Call Centers (Outsourced Contact Centers) Major Product Offerings
        7.9.4 Transcom Outsourced Call Centers (Outsourced Contact Centers) Revenue in Global Market (2018-2023)
        7.9.5 Transcom Key News & Latest Developments
    7.10 Serco
        7.10.1 Serco Company Summary
        7.10.2 Serco Business Overview
        7.10.3 Serco Outsourced Call Centers (Outsourced Contact Centers) Major Product Offerings
        7.10.4 Serco Outsourced Call Centers (Outsourced Contact Centers) Revenue in Global Market (2018-2023)
        7.10.5 Serco Key News & Latest Developments
    7.11 HKT Teleservices
        7.11.1 HKT Teleservices Company Summary
        7.11.2 HKT Teleservices Business Overview
        7.11.3 HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Major Product Offerings
        7.11.4 HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Revenue in Global Market (2018-2023)
        7.11.5 HKT Teleservices Key News & Latest Developments
    7.12 Comdata
        7.12.1 Comdata Company Summary
        7.12.2 Comdata Business Overview
        7.12.3 Comdata Outsourced Call Centers (Outsourced Contact Centers) Major Product Offerings
        7.12.4 Comdata Outsourced Call Centers (Outsourced Contact Centers) Revenue in Global Market (2018-2023)
        7.12.5 Comdata Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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Outsourced Call Centers (Outsourced Contact Centers) Market, Global Outlook and Forecast 2023-2029

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