Social Media Customer Service Software Market, Global Outlook and Forecast 2023-2029

Report ID: MMG146985 | Category: Service & Software | Pages: 117 | Format: PDF | Published Date: July 21,2023

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Report Description
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Report Summary

Social customer service is the practice of proactively listening for and responding to support issues on social channels.
This report aims to provide a comprehensive presentation of the global market for Social Media Customer Service Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Social Media Customer Service Software. This report contains market size and forecasts of Social Media Customer Service Software in global, including the following market information:
Global Social Media Customer Service Software Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Social Media Customer Service Software market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
On-Premise Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Social Media Customer Service Software include Brand Embassy, Brand24, Conversocial, Coosto, Copiny, Desk.com Inc, Deskero, eGain and Engage, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Social Media Customer Service Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Social Media Customer Service Software Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Social Media Customer Service Software Market Segment Percentages, by Type, 2022 (%)
    On-Premise
    Cloud-Based
    SaaS
Global Social Media Customer Service Software Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Social Media Customer Service Software Market Segment Percentages, by Application, 2022 (%)
    SME (Small and Medium Enterprises)
    Large Enterprise
Global Social Media Customer Service Software Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Social Media Customer Service Software Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Social Media Customer Service Software revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Social Media Customer Service Software revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    Brand Embassy
    Brand24
    Conversocial
    Coosto
    Copiny
    Desk.com Inc
    Deskero
    eGain
    Engage
    Freshdesk
    Hootsuite
    inSided
    Interactions
    Khoros Care
    LogMeIn Inc
    NapoleonCat
    Sentiment
    Sleek
    Socialbakers
    SoDash
    Sparkcentral
    Sprinklr
    Sprout Social
    ThoughtBuzz
    Zoho
Outline of Major Chapters:
Chapter 1: Introduces the definition of Social Media Customer Service Software, market overview.
Chapter 2: Global Social Media Customer Service Software market size in revenue.
Chapter 3: Detailed analysis of Social Media Customer Service Software company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Social Media Customer Service Software in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Social Media Customer Service Software Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Social Media Customer Service Software Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Social Media Customer Service Software Overall Market Size
    2.1 Global Social Media Customer Service Software Market Size: 2022 VS 2029
    2.2 Global Social Media Customer Service Software Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Social Media Customer Service Software Players in Global Market
    3.2 Top Global Social Media Customer Service Software Companies Ranked by Revenue
    3.3 Global Social Media Customer Service Software Revenue by Companies
    3.4 Top 3 and Top 5 Social Media Customer Service Software Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Social Media Customer Service Software Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Social Media Customer Service Software Players in Global Market
        3.6.1 List of Global Tier 1 Social Media Customer Service Software Companies
        3.6.2 List of Global Tier 2 and Tier 3 Social Media Customer Service Software Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Social Media Customer Service Software Market Size Markets, 2022 & 2029
        4.1.2 On-Premise
        4.1.3 Cloud-Based
        4.1.4 SaaS
    4.2 By Type - Global Social Media Customer Service Software Revenue & Forecasts
        4.2.1 By Type - Global Social Media Customer Service Software Revenue, 2018-2023
        4.2.2 By Type - Global Social Media Customer Service Software Revenue, 2024-2029
        4.2.3 By Type - Global Social Media Customer Service Software Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Social Media Customer Service Software Market Size, 2022 & 2029
        5.1.2 SME (Small and Medium Enterprises)
        5.1.3 Large Enterprise
    5.2 By Application - Global Social Media Customer Service Software Revenue & Forecasts
        5.2.1 By Application - Global Social Media Customer Service Software Revenue, 2018-2023
        5.2.2 By Application - Global Social Media Customer Service Software Revenue, 2024-2029
        5.2.3 By Application - Global Social Media Customer Service Software Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Social Media Customer Service Software Market Size, 2022 & 2029
    6.2 By Region - Global Social Media Customer Service Software Revenue & Forecasts
        6.2.1 By Region - Global Social Media Customer Service Software Revenue, 2018-2023
        6.2.2 By Region - Global Social Media Customer Service Software Revenue, 2024-2029
        6.2.3 By Region - Global Social Media Customer Service Software Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Social Media Customer Service Software Revenue, 2018-2029
        6.3.2 US Social Media Customer Service Software Market Size, 2018-2029
        6.3.3 Canada Social Media Customer Service Software Market Size, 2018-2029
        6.3.4 Mexico Social Media Customer Service Software Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Social Media Customer Service Software Revenue, 2018-2029
        6.4.2 Germany Social Media Customer Service Software Market Size, 2018-2029
        6.4.3 France Social Media Customer Service Software Market Size, 2018-2029
        6.4.4 U.K. Social Media Customer Service Software Market Size, 2018-2029
        6.4.5 Italy Social Media Customer Service Software Market Size, 2018-2029
        6.4.6 Russia Social Media Customer Service Software Market Size, 2018-2029
        6.4.7 Nordic Countries Social Media Customer Service Software Market Size, 2018-2029
        6.4.8 Benelux Social Media Customer Service Software Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Social Media Customer Service Software Revenue, 2018-2029
        6.5.2 China Social Media Customer Service Software Market Size, 2018-2029
        6.5.3 Japan Social Media Customer Service Software Market Size, 2018-2029
        6.5.4 South Korea Social Media Customer Service Software Market Size, 2018-2029
        6.5.5 Southeast Asia Social Media Customer Service Software Market Size, 2018-2029
        6.5.6 India Social Media Customer Service Software Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Social Media Customer Service Software Revenue, 2018-2029
        6.6.2 Brazil Social Media Customer Service Software Market Size, 2018-2029
        6.6.3 Argentina Social Media Customer Service Software Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Social Media Customer Service Software Revenue, 2018-2029
        6.7.2 Turkey Social Media Customer Service Software Market Size, 2018-2029
        6.7.3 Israel Social Media Customer Service Software Market Size, 2018-2029
        6.7.4 Saudi Arabia Social Media Customer Service Software Market Size, 2018-2029
        6.7.5 UAE Social Media Customer Service Software Market Size, 2018-2029
7 Social Media Customer Service Software Companies Profiles
    7.1 Brand Embassy
        7.1.1 Brand Embassy Company Summary
        7.1.2 Brand Embassy Business Overview
        7.1.3 Brand Embassy Social Media Customer Service Software Major Product Offerings
        7.1.4 Brand Embassy Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.1.5 Brand Embassy Key News & Latest Developments
    7.2 Brand24
        7.2.1 Brand24 Company Summary
        7.2.2 Brand24 Business Overview
        7.2.3 Brand24 Social Media Customer Service Software Major Product Offerings
        7.2.4 Brand24 Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.2.5 Brand24 Key News & Latest Developments
    7.3 Conversocial
        7.3.1 Conversocial Company Summary
        7.3.2 Conversocial Business Overview
        7.3.3 Conversocial Social Media Customer Service Software Major Product Offerings
        7.3.4 Conversocial Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.3.5 Conversocial Key News & Latest Developments
    7.4 Coosto
        7.4.1 Coosto Company Summary
        7.4.2 Coosto Business Overview
        7.4.3 Coosto Social Media Customer Service Software Major Product Offerings
        7.4.4 Coosto Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.4.5 Coosto Key News & Latest Developments
    7.5 Copiny
        7.5.1 Copiny Company Summary
        7.5.2 Copiny Business Overview
        7.5.3 Copiny Social Media Customer Service Software Major Product Offerings
        7.5.4 Copiny Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.5.5 Copiny Key News & Latest Developments
    7.6 Desk.com Inc
        7.6.1 Desk.com Inc Company Summary
        7.6.2 Desk.com Inc Business Overview
        7.6.3 Desk.com Inc Social Media Customer Service Software Major Product Offerings
        7.6.4 Desk.com Inc Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.6.5 Desk.com Inc Key News & Latest Developments
    7.7 Deskero
        7.7.1 Deskero Company Summary
        7.7.2 Deskero Business Overview
        7.7.3 Deskero Social Media Customer Service Software Major Product Offerings
        7.7.4 Deskero Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.7.5 Deskero Key News & Latest Developments
    7.8 eGain
        7.8.1 eGain Company Summary
        7.8.2 eGain Business Overview
        7.8.3 eGain Social Media Customer Service Software Major Product Offerings
        7.8.4 eGain Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.8.5 eGain Key News & Latest Developments
    7.9 Engage
        7.9.1 Engage Company Summary
        7.9.2 Engage Business Overview
        7.9.3 Engage Social Media Customer Service Software Major Product Offerings
        7.9.4 Engage Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.9.5 Engage Key News & Latest Developments
    7.10 Freshdesk
        7.10.1 Freshdesk Company Summary
        7.10.2 Freshdesk Business Overview
        7.10.3 Freshdesk Social Media Customer Service Software Major Product Offerings
        7.10.4 Freshdesk Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.10.5 Freshdesk Key News & Latest Developments
    7.11 Hootsuite
        7.11.1 Hootsuite Company Summary
        7.11.2 Hootsuite Business Overview
        7.11.3 Hootsuite Social Media Customer Service Software Major Product Offerings
        7.11.4 Hootsuite Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.11.5 Hootsuite Key News & Latest Developments
    7.12 inSided
        7.12.1 inSided Company Summary
        7.12.2 inSided Business Overview
        7.12.3 inSided Social Media Customer Service Software Major Product Offerings
        7.12.4 inSided Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.12.5 inSided Key News & Latest Developments
    7.13 Interactions
        7.13.1 Interactions Company Summary
        7.13.2 Interactions Business Overview
        7.13.3 Interactions Social Media Customer Service Software Major Product Offerings
        7.13.4 Interactions Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.13.5 Interactions Key News & Latest Developments
    7.14 Khoros Care
        7.14.1 Khoros Care Company Summary
        7.14.2 Khoros Care Business Overview
        7.14.3 Khoros Care Social Media Customer Service Software Major Product Offerings
        7.14.4 Khoros Care Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.14.5 Khoros Care Key News & Latest Developments
    7.15 LogMeIn Inc
        7.15.1 LogMeIn Inc Company Summary
        7.15.2 LogMeIn Inc Business Overview
        7.15.3 LogMeIn Inc Social Media Customer Service Software Major Product Offerings
        7.15.4 LogMeIn Inc Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.15.5 LogMeIn Inc Key News & Latest Developments
    7.16 NapoleonCat
        7.16.1 NapoleonCat Company Summary
        7.16.2 NapoleonCat Business Overview
        7.16.3 NapoleonCat Social Media Customer Service Software Major Product Offerings
        7.16.4 NapoleonCat Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.16.5 NapoleonCat Key News & Latest Developments
    7.17 Sentiment
        7.17.1 Sentiment Company Summary
        7.17.2 Sentiment Business Overview
        7.17.3 Sentiment Social Media Customer Service Software Major Product Offerings
        7.17.4 Sentiment Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.17.5 Sentiment Key News & Latest Developments
    7.18 Sleek
        7.18.1 Sleek Company Summary
        7.18.2 Sleek Business Overview
        7.18.3 Sleek Social Media Customer Service Software Major Product Offerings
        7.18.4 Sleek Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.18.5 Sleek Key News & Latest Developments
    7.19 Socialbakers
        7.19.1 Socialbakers Company Summary
        7.19.2 Socialbakers Business Overview
        7.19.3 Socialbakers Social Media Customer Service Software Major Product Offerings
        7.19.4 Socialbakers Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.19.5 Socialbakers Key News & Latest Developments
    7.20 SoDash
        7.20.1 SoDash Company Summary
        7.20.2 SoDash Business Overview
        7.20.3 SoDash Social Media Customer Service Software Major Product Offerings
        7.20.4 SoDash Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.20.5 SoDash Key News & Latest Developments
    7.21 Sparkcentral
        7.21.1 Sparkcentral Company Summary
        7.21.2 Sparkcentral Business Overview
        7.21.3 Sparkcentral Social Media Customer Service Software Major Product Offerings
        7.21.4 Sparkcentral Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.21.5 Sparkcentral Key News & Latest Developments
    7.22 Sprinklr
        7.22.1 Sprinklr Company Summary
        7.22.2 Sprinklr Business Overview
        7.22.3 Sprinklr Social Media Customer Service Software Major Product Offerings
        7.22.4 Sprinklr Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.22.5 Sprinklr Key News & Latest Developments
    7.23 Sprout Social
        7.23.1 Sprout Social Company Summary
        7.23.2 Sprout Social Business Overview
        7.23.3 Sprout Social Social Media Customer Service Software Major Product Offerings
        7.23.4 Sprout Social Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.23.5 Sprout Social Key News & Latest Developments
    7.24 ThoughtBuzz
        7.24.1 ThoughtBuzz Company Summary
        7.24.2 ThoughtBuzz Business Overview
        7.24.3 ThoughtBuzz Social Media Customer Service Software Major Product Offerings
        7.24.4 ThoughtBuzz Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.24.5 ThoughtBuzz Key News & Latest Developments
    7.25 Zoho
        7.25.1 Zoho Company Summary
        7.25.2 Zoho Business Overview
        7.25.3 Zoho Social Media Customer Service Software Major Product Offerings
        7.25.4 Zoho Social Media Customer Service Software Revenue in Global Market (2018-2023)
        7.25.5 Zoho Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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Social Media Customer Service Software Market, Global Outlook and Forecast 2023-2029

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