Utilities Customer Information Systems Market, Global Outlook and Forecast 2023-2029

Report ID: MMG100108 | Category: Service & Software | Pages: 109 | Format: PDF | Published Date: July 12,2023

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Report Description
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Report Summary

The utility customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, and payment processing. For customer service, CISs support multiple client interaction channels — such as call centers, interactive voice response/voice response units (IVR/VRUs). They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots) — as well as customer self-service needs.
This report aims to provide a comprehensive presentation of the global market for Utilities Customer Information Systems, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Utilities Customer Information Systems. This report contains market size and forecasts of Utilities Customer Information Systems in global, including the following market information:
Global Utilities Customer Information Systems Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Utilities Customer Information Systems market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Cloud-based Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Utilities Customer Information Systems include Oracle, Efluid SAS, SAP, Itineris, Indra, Cayenta, Advanced Utility Systems, Gruppo Engineering and Fluentgrid Limited, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Utilities Customer Information Systems companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Utilities Customer Information Systems Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Utilities Customer Information Systems Market Segment Percentages, by Type, 2022 (%)
    Cloud-based
    On-premises
Global Utilities Customer Information Systems Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Utilities Customer Information Systems Market Segment Percentages, by Application, 2022 (%)
    BFSI
    Education
    Government
    Telecom & IT
    Others
Global Utilities Customer Information Systems Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Utilities Customer Information Systems Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Utilities Customer Information Systems revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Utilities Customer Information Systems revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    Oracle
    Efluid SAS
    SAP
    Itineris
    Indra
    Cayenta
    Advanced Utility Systems
    Gruppo Engineering
    Fluentgrid Limited
    Ferranti Computer
    Gentrack
    Open International
    NorthStar
    Vertex
    Hansen Technologies
    Cayenta ClS
Outline of Major Chapters:
Chapter 1: Introduces the definition of Utilities Customer Information Systems, market overview.
Chapter 2: Global Utilities Customer Information Systems market size in revenue.
Chapter 3: Detailed analysis of Utilities Customer Information Systems company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Utilities Customer Information Systems in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Utilities Customer Information Systems Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Utilities Customer Information Systems Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Utilities Customer Information Systems Overall Market Size
    2.1 Global Utilities Customer Information Systems Market Size: 2022 VS 2029
    2.2 Global Utilities Customer Information Systems Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Utilities Customer Information Systems Players in Global Market
    3.2 Top Global Utilities Customer Information Systems Companies Ranked by Revenue
    3.3 Global Utilities Customer Information Systems Revenue by Companies
    3.4 Top 3 and Top 5 Utilities Customer Information Systems Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Utilities Customer Information Systems Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Utilities Customer Information Systems Players in Global Market
        3.6.1 List of Global Tier 1 Utilities Customer Information Systems Companies
        3.6.2 List of Global Tier 2 and Tier 3 Utilities Customer Information Systems Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Utilities Customer Information Systems Market Size Markets, 2022 & 2029
        4.1.2 Cloud-based
        4.1.3 On-premises
    4.2 By Type - Global Utilities Customer Information Systems Revenue & Forecasts
        4.2.1 By Type - Global Utilities Customer Information Systems Revenue, 2018-2023
        4.2.2 By Type - Global Utilities Customer Information Systems Revenue, 2024-2029
        4.2.3 By Type - Global Utilities Customer Information Systems Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Utilities Customer Information Systems Market Size, 2022 & 2029
        5.1.2 BFSI
        5.1.3 Education
        5.1.4 Government
        5.1.5 Telecom & IT
        5.1.6 Others
    5.2 By Application - Global Utilities Customer Information Systems Revenue & Forecasts
        5.2.1 By Application - Global Utilities Customer Information Systems Revenue, 2018-2023
        5.2.2 By Application - Global Utilities Customer Information Systems Revenue, 2024-2029
        5.2.3 By Application - Global Utilities Customer Information Systems Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Utilities Customer Information Systems Market Size, 2022 & 2029
    6.2 By Region - Global Utilities Customer Information Systems Revenue & Forecasts
        6.2.1 By Region - Global Utilities Customer Information Systems Revenue, 2018-2023
        6.2.2 By Region - Global Utilities Customer Information Systems Revenue, 2024-2029
        6.2.3 By Region - Global Utilities Customer Information Systems Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Utilities Customer Information Systems Revenue, 2018-2029
        6.3.2 US Utilities Customer Information Systems Market Size, 2018-2029
        6.3.3 Canada Utilities Customer Information Systems Market Size, 2018-2029
        6.3.4 Mexico Utilities Customer Information Systems Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Utilities Customer Information Systems Revenue, 2018-2029
        6.4.2 Germany Utilities Customer Information Systems Market Size, 2018-2029
        6.4.3 France Utilities Customer Information Systems Market Size, 2018-2029
        6.4.4 U.K. Utilities Customer Information Systems Market Size, 2018-2029
        6.4.5 Italy Utilities Customer Information Systems Market Size, 2018-2029
        6.4.6 Russia Utilities Customer Information Systems Market Size, 2018-2029
        6.4.7 Nordic Countries Utilities Customer Information Systems Market Size, 2018-2029
        6.4.8 Benelux Utilities Customer Information Systems Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Utilities Customer Information Systems Revenue, 2018-2029
        6.5.2 China Utilities Customer Information Systems Market Size, 2018-2029
        6.5.3 Japan Utilities Customer Information Systems Market Size, 2018-2029
        6.5.4 South Korea Utilities Customer Information Systems Market Size, 2018-2029
        6.5.5 Southeast Asia Utilities Customer Information Systems Market Size, 2018-2029
        6.5.6 India Utilities Customer Information Systems Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Utilities Customer Information Systems Revenue, 2018-2029
        6.6.2 Brazil Utilities Customer Information Systems Market Size, 2018-2029
        6.6.3 Argentina Utilities Customer Information Systems Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Utilities Customer Information Systems Revenue, 2018-2029
        6.7.2 Turkey Utilities Customer Information Systems Market Size, 2018-2029
        6.7.3 Israel Utilities Customer Information Systems Market Size, 2018-2029
        6.7.4 Saudi Arabia Utilities Customer Information Systems Market Size, 2018-2029
        6.7.5 UAE Utilities Customer Information Systems Market Size, 2018-2029
7 Utilities Customer Information Systems Companies Profiles
    7.1 Oracle
        7.1.1 Oracle Company Summary
        7.1.2 Oracle Business Overview
        7.1.3 Oracle Utilities Customer Information Systems Major Product Offerings
        7.1.4 Oracle Utilities Customer Information Systems Revenue in Global Market (2018-2023)
        7.1.5 Oracle Key News & Latest Developments
    7.2 Efluid SAS
        7.2.1 Efluid SAS Company Summary
        7.2.2 Efluid SAS Business Overview
        7.2.3 Efluid SAS Utilities Customer Information Systems Major Product Offerings
        7.2.4 Efluid SAS Utilities Customer Information Systems Revenue in Global Market (2018-2023)
        7.2.5 Efluid SAS Key News & Latest Developments
    7.3 SAP
        7.3.1 SAP Company Summary
        7.3.2 SAP Business Overview
        7.3.3 SAP Utilities Customer Information Systems Major Product Offerings
        7.3.4 SAP Utilities Customer Information Systems Revenue in Global Market (2018-2023)
        7.3.5 SAP Key News & Latest Developments
    7.4 Itineris
        7.4.1 Itineris Company Summary
        7.4.2 Itineris Business Overview
        7.4.3 Itineris Utilities Customer Information Systems Major Product Offerings
        7.4.4 Itineris Utilities Customer Information Systems Revenue in Global Market (2018-2023)
        7.4.5 Itineris Key News & Latest Developments
    7.5 Indra
        7.5.1 Indra Company Summary
        7.5.2 Indra Business Overview
        7.5.3 Indra Utilities Customer Information Systems Major Product Offerings
        7.5.4 Indra Utilities Customer Information Systems Revenue in Global Market (2018-2023)
        7.5.5 Indra Key News & Latest Developments
    7.6 Cayenta
        7.6.1 Cayenta Company Summary
        7.6.2 Cayenta Business Overview
        7.6.3 Cayenta Utilities Customer Information Systems Major Product Offerings
        7.6.4 Cayenta Utilities Customer Information Systems Revenue in Global Market (2018-2023)
        7.6.5 Cayenta Key News & Latest Developments
    7.7 Advanced Utility Systems
        7.7.1 Advanced Utility Systems Company Summary
        7.7.2 Advanced Utility Systems Business Overview
        7.7.3 Advanced Utility Systems Utilities Customer Information Systems Major Product Offerings
        7.7.4 Advanced Utility Systems Utilities Customer Information Systems Revenue in Global Market (2018-2023)
        7.7.5 Advanced Utility Systems Key News & Latest Developments
    7.8 Gruppo Engineering
        7.8.1 Gruppo Engineering Company Summary
        7.8.2 Gruppo Engineering Business Overview
        7.8.3 Gruppo Engineering Utilities Customer Information Systems Major Product Offerings
        7.8.4 Gruppo Engineering Utilities Customer Information Systems Revenue in Global Market (2018-2023)
        7.8.5 Gruppo Engineering Key News & Latest Developments
    7.9 Fluentgrid Limited
        7.9.1 Fluentgrid Limited Company Summary
        7.9.2 Fluentgrid Limited Business Overview
        7.9.3 Fluentgrid Limited Utilities Customer Information Systems Major Product Offerings
        7.9.4 Fluentgrid Limited Utilities Customer Information Systems Revenue in Global Market (2018-2023)
        7.9.5 Fluentgrid Limited Key News & Latest Developments
    7.10 Ferranti Computer
        7.10.1 Ferranti Computer Company Summary
        7.10.2 Ferranti Computer Business Overview
        7.10.3 Ferranti Computer Utilities Customer Information Systems Major Product Offerings
        7.10.4 Ferranti Computer Utilities Customer Information Systems Revenue in Global Market (2018-2023)
        7.10.5 Ferranti Computer Key News & Latest Developments
    7.11 Gentrack
        7.11.1 Gentrack Company Summary
        7.11.2 Gentrack Business Overview
        7.11.3 Gentrack Utilities Customer Information Systems Major Product Offerings
        7.11.4 Gentrack Utilities Customer Information Systems Revenue in Global Market (2018-2023)
        7.11.5 Gentrack Key News & Latest Developments
    7.12 Open International
        7.12.1 Open International Company Summary
        7.12.2 Open International Business Overview
        7.12.3 Open International Utilities Customer Information Systems Major Product Offerings
        7.12.4 Open International Utilities Customer Information Systems Revenue in Global Market (2018-2023)
        7.12.5 Open International Key News & Latest Developments
    7.13 NorthStar
        7.13.1 NorthStar Company Summary
        7.13.2 NorthStar Business Overview
        7.13.3 NorthStar Utilities Customer Information Systems Major Product Offerings
        7.13.4 NorthStar Utilities Customer Information Systems Revenue in Global Market (2018-2023)
        7.13.5 NorthStar Key News & Latest Developments
    7.14 Vertex
        7.14.1 Vertex Company Summary
        7.14.2 Vertex Business Overview
        7.14.3 Vertex Utilities Customer Information Systems Major Product Offerings
        7.14.4 Vertex Utilities Customer Information Systems Revenue in Global Market (2018-2023)
        7.14.5 Vertex Key News & Latest Developments
    7.15 Hansen Technologies
        7.15.1 Hansen Technologies Company Summary
        7.15.2 Hansen Technologies Business Overview
        7.15.3 Hansen Technologies Utilities Customer Information Systems Major Product Offerings
        7.15.4 Hansen Technologies Utilities Customer Information Systems Revenue in Global Market (2018-2023)
        7.15.5 Hansen Technologies Key News & Latest Developments
    7.16 Cayenta ClS
        7.16.1 Cayenta ClS Company Summary
        7.16.2 Cayenta ClS Business Overview
        7.16.3 Cayenta ClS Utilities Customer Information Systems Major Product Offerings
        7.16.4 Cayenta ClS Utilities Customer Information Systems Revenue in Global Market (2018-2023)
        7.16.5 Cayenta ClS Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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Utilities Customer Information Systems Market, Global Outlook and Forecast 2023-2029

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