Utility Customer Information Systems (CIS) Market, Global Outlook and Forecast 2023-2029

Report ID: MMG235435 | Category: Service & Software | Pages: 104 | Format: PDF | Published Date: September 16,2023

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Report Description
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Report Summary

The utility customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, and payment processing. For customer service, CISs support multiple client interaction channels — such as call centers, interactive voice response/voice response units (IVR/VRUs). They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots) — as well as customer self-service needs.
This report aims to provide a comprehensive presentation of the global market for Utility Customer Information Systems (CIS), with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Utility Customer Information Systems (CIS). This report contains market size and forecasts of Utility Customer Information Systems (CIS) in global, including the following market information:
Global Utility Customer Information Systems (CIS) Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Utility Customer Information Systems (CIS) market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Cloud-Based Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Utility Customer Information Systems (CIS) include Open International Systems, Oracle, SAP, NorthStar, Fluentgrid Limited, efluid SAS, Ferranti Computer Systems, Gruppo Engineering and Indra, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Utility Customer Information Systems (CIS) companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Utility Customer Information Systems (CIS) Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Utility Customer Information Systems (CIS) Market Segment Percentages, by Type, 2022 (%)
    Cloud-Based
    On-Premises
Global Utility Customer Information Systems (CIS) Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Utility Customer Information Systems (CIS) Market Segment Percentages, by Application, 2022 (%)
    Large Enterprises (1000+ Users)
    Medium-Sized Enterprise (499-1000 Users)
    Small Enterprises (1-499 Users)
Global Utility Customer Information Systems (CIS) Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Utility Customer Information Systems (CIS) Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Utility Customer Information Systems (CIS) revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Utility Customer Information Systems (CIS) revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    Open International Systems
    Oracle
    SAP
    NorthStar
    Fluentgrid Limited
    efluid SAS
    Ferranti Computer Systems
    Gruppo Engineering
    Indra
    Itineris
    Vertex
    Advanced Utility Systems
    Hansen Technologies
    Cayenta
    Gentrack
    Asseco Group
Outline of Major Chapters:
Chapter 1: Introduces the definition of Utility Customer Information Systems (CIS), market overview.
Chapter 2: Global Utility Customer Information Systems (CIS) market size in revenue.
Chapter 3: Detailed analysis of Utility Customer Information Systems (CIS) company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Utility Customer Information Systems (CIS) in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Utility Customer Information Systems (CIS) Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Utility Customer Information Systems (CIS) Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Utility Customer Information Systems (CIS) Overall Market Size
    2.1 Global Utility Customer Information Systems (CIS) Market Size: 2022 VS 2029
    2.2 Global Utility Customer Information Systems (CIS) Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Utility Customer Information Systems (CIS) Players in Global Market
    3.2 Top Global Utility Customer Information Systems (CIS) Companies Ranked by Revenue
    3.3 Global Utility Customer Information Systems (CIS) Revenue by Companies
    3.4 Top 3 and Top 5 Utility Customer Information Systems (CIS) Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Utility Customer Information Systems (CIS) Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Utility Customer Information Systems (CIS) Players in Global Market
        3.6.1 List of Global Tier 1 Utility Customer Information Systems (CIS) Companies
        3.6.2 List of Global Tier 2 and Tier 3 Utility Customer Information Systems (CIS) Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Utility Customer Information Systems (CIS) Market Size Markets, 2022 & 2029
        4.1.2 Cloud-Based
        4.1.3 On-Premises
    4.2 By Type - Global Utility Customer Information Systems (CIS) Revenue & Forecasts
        4.2.1 By Type - Global Utility Customer Information Systems (CIS) Revenue, 2018-2023
        4.2.2 By Type - Global Utility Customer Information Systems (CIS) Revenue, 2024-2029
        4.2.3 By Type - Global Utility Customer Information Systems (CIS) Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Utility Customer Information Systems (CIS) Market Size, 2022 & 2029
        5.1.2 Large Enterprises (1000+ Users)
        5.1.3 Medium-Sized Enterprise (499-1000 Users)
        5.1.4 Small Enterprises (1-499 Users)
    5.2 By Application - Global Utility Customer Information Systems (CIS) Revenue & Forecasts
        5.2.1 By Application - Global Utility Customer Information Systems (CIS) Revenue, 2018-2023
        5.2.2 By Application - Global Utility Customer Information Systems (CIS) Revenue, 2024-2029
        5.2.3 By Application - Global Utility Customer Information Systems (CIS) Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Utility Customer Information Systems (CIS) Market Size, 2022 & 2029
    6.2 By Region - Global Utility Customer Information Systems (CIS) Revenue & Forecasts
        6.2.1 By Region - Global Utility Customer Information Systems (CIS) Revenue, 2018-2023
        6.2.2 By Region - Global Utility Customer Information Systems (CIS) Revenue, 2024-2029
        6.2.3 By Region - Global Utility Customer Information Systems (CIS) Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Utility Customer Information Systems (CIS) Revenue, 2018-2029
        6.3.2 US Utility Customer Information Systems (CIS) Market Size, 2018-2029
        6.3.3 Canada Utility Customer Information Systems (CIS) Market Size, 2018-2029
        6.3.4 Mexico Utility Customer Information Systems (CIS) Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Utility Customer Information Systems (CIS) Revenue, 2018-2029
        6.4.2 Germany Utility Customer Information Systems (CIS) Market Size, 2018-2029
        6.4.3 France Utility Customer Information Systems (CIS) Market Size, 2018-2029
        6.4.4 U.K. Utility Customer Information Systems (CIS) Market Size, 2018-2029
        6.4.5 Italy Utility Customer Information Systems (CIS) Market Size, 2018-2029
        6.4.6 Russia Utility Customer Information Systems (CIS) Market Size, 2018-2029
        6.4.7 Nordic Countries Utility Customer Information Systems (CIS) Market Size, 2018-2029
        6.4.8 Benelux Utility Customer Information Systems (CIS) Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Utility Customer Information Systems (CIS) Revenue, 2018-2029
        6.5.2 China Utility Customer Information Systems (CIS) Market Size, 2018-2029
        6.5.3 Japan Utility Customer Information Systems (CIS) Market Size, 2018-2029
        6.5.4 South Korea Utility Customer Information Systems (CIS) Market Size, 2018-2029
        6.5.5 Southeast Asia Utility Customer Information Systems (CIS) Market Size, 2018-2029
        6.5.6 India Utility Customer Information Systems (CIS) Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Utility Customer Information Systems (CIS) Revenue, 2018-2029
        6.6.2 Brazil Utility Customer Information Systems (CIS) Market Size, 2018-2029
        6.6.3 Argentina Utility Customer Information Systems (CIS) Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Utility Customer Information Systems (CIS) Revenue, 2018-2029
        6.7.2 Turkey Utility Customer Information Systems (CIS) Market Size, 2018-2029
        6.7.3 Israel Utility Customer Information Systems (CIS) Market Size, 2018-2029
        6.7.4 Saudi Arabia Utility Customer Information Systems (CIS) Market Size, 2018-2029
        6.7.5 UAE Utility Customer Information Systems (CIS) Market Size, 2018-2029
7 Utility Customer Information Systems (CIS) Companies Profiles
    7.1 Open International Systems
        7.1.1 Open International Systems Company Summary
        7.1.2 Open International Systems Business Overview
        7.1.3 Open International Systems Utility Customer Information Systems (CIS) Major Product Offerings
        7.1.4 Open International Systems Utility Customer Information Systems (CIS) Revenue in Global Market (2018-2023)
        7.1.5 Open International Systems Key News & Latest Developments
    7.2 Oracle
        7.2.1 Oracle Company Summary
        7.2.2 Oracle Business Overview
        7.2.3 Oracle Utility Customer Information Systems (CIS) Major Product Offerings
        7.2.4 Oracle Utility Customer Information Systems (CIS) Revenue in Global Market (2018-2023)
        7.2.5 Oracle Key News & Latest Developments
    7.3 SAP
        7.3.1 SAP Company Summary
        7.3.2 SAP Business Overview
        7.3.3 SAP Utility Customer Information Systems (CIS) Major Product Offerings
        7.3.4 SAP Utility Customer Information Systems (CIS) Revenue in Global Market (2018-2023)
        7.3.5 SAP Key News & Latest Developments
    7.4 NorthStar
        7.4.1 NorthStar Company Summary
        7.4.2 NorthStar Business Overview
        7.4.3 NorthStar Utility Customer Information Systems (CIS) Major Product Offerings
        7.4.4 NorthStar Utility Customer Information Systems (CIS) Revenue in Global Market (2018-2023)
        7.4.5 NorthStar Key News & Latest Developments
    7.5 Fluentgrid Limited
        7.5.1 Fluentgrid Limited Company Summary
        7.5.2 Fluentgrid Limited Business Overview
        7.5.3 Fluentgrid Limited Utility Customer Information Systems (CIS) Major Product Offerings
        7.5.4 Fluentgrid Limited Utility Customer Information Systems (CIS) Revenue in Global Market (2018-2023)
        7.5.5 Fluentgrid Limited Key News & Latest Developments
    7.6 efluid SAS
        7.6.1 efluid SAS Company Summary
        7.6.2 efluid SAS Business Overview
        7.6.3 efluid SAS Utility Customer Information Systems (CIS) Major Product Offerings
        7.6.4 efluid SAS Utility Customer Information Systems (CIS) Revenue in Global Market (2018-2023)
        7.6.5 efluid SAS Key News & Latest Developments
    7.7 Ferranti Computer Systems
        7.7.1 Ferranti Computer Systems Company Summary
        7.7.2 Ferranti Computer Systems Business Overview
        7.7.3 Ferranti Computer Systems Utility Customer Information Systems (CIS) Major Product Offerings
        7.7.4 Ferranti Computer Systems Utility Customer Information Systems (CIS) Revenue in Global Market (2018-2023)
        7.7.5 Ferranti Computer Systems Key News & Latest Developments
    7.8 Gruppo Engineering
        7.8.1 Gruppo Engineering Company Summary
        7.8.2 Gruppo Engineering Business Overview
        7.8.3 Gruppo Engineering Utility Customer Information Systems (CIS) Major Product Offerings
        7.8.4 Gruppo Engineering Utility Customer Information Systems (CIS) Revenue in Global Market (2018-2023)
        7.8.5 Gruppo Engineering Key News & Latest Developments
    7.9 Indra
        7.9.1 Indra Company Summary
        7.9.2 Indra Business Overview
        7.9.3 Indra Utility Customer Information Systems (CIS) Major Product Offerings
        7.9.4 Indra Utility Customer Information Systems (CIS) Revenue in Global Market (2018-2023)
        7.9.5 Indra Key News & Latest Developments
    7.10 Itineris
        7.10.1 Itineris Company Summary
        7.10.2 Itineris Business Overview
        7.10.3 Itineris Utility Customer Information Systems (CIS) Major Product Offerings
        7.10.4 Itineris Utility Customer Information Systems (CIS) Revenue in Global Market (2018-2023)
        7.10.5 Itineris Key News & Latest Developments
    7.11 Vertex
        7.11.1 Vertex Company Summary
        7.11.2 Vertex Business Overview
        7.11.3 Vertex Utility Customer Information Systems (CIS) Major Product Offerings
        7.11.4 Vertex Utility Customer Information Systems (CIS) Revenue in Global Market (2018-2023)
        7.11.5 Vertex Key News & Latest Developments
    7.12 Advanced Utility Systems
        7.12.1 Advanced Utility Systems Company Summary
        7.12.2 Advanced Utility Systems Business Overview
        7.12.3 Advanced Utility Systems Utility Customer Information Systems (CIS) Major Product Offerings
        7.12.4 Advanced Utility Systems Utility Customer Information Systems (CIS) Revenue in Global Market (2018-2023)
        7.12.5 Advanced Utility Systems Key News & Latest Developments
    7.13 Hansen Technologies
        7.13.1 Hansen Technologies Company Summary
        7.13.2 Hansen Technologies Business Overview
        7.13.3 Hansen Technologies Utility Customer Information Systems (CIS) Major Product Offerings
        7.13.4 Hansen Technologies Utility Customer Information Systems (CIS) Revenue in Global Market (2018-2023)
        7.13.5 Hansen Technologies Key News & Latest Developments
    7.14 Cayenta
        7.14.1 Cayenta Company Summary
        7.14.2 Cayenta Business Overview
        7.14.3 Cayenta Utility Customer Information Systems (CIS) Major Product Offerings
        7.14.4 Cayenta Utility Customer Information Systems (CIS) Revenue in Global Market (2018-2023)
        7.14.5 Cayenta Key News & Latest Developments
    7.15 Gentrack
        7.15.1 Gentrack Company Summary
        7.15.2 Gentrack Business Overview
        7.15.3 Gentrack Utility Customer Information Systems (CIS) Major Product Offerings
        7.15.4 Gentrack Utility Customer Information Systems (CIS) Revenue in Global Market (2018-2023)
        7.15.5 Gentrack Key News & Latest Developments
    7.16 Asseco Group
        7.16.1 Asseco Group Company Summary
        7.16.2 Asseco Group Business Overview
        7.16.3 Asseco Group Utility Customer Information Systems (CIS) Major Product Offerings
        7.16.4 Asseco Group Utility Customer Information Systems (CIS) Revenue in Global Market (2018-2023)
        7.16.5 Asseco Group Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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Utility Customer Information Systems (CIS) Market, Global Outlook and Forecast 2023-2029

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