Voice Analytics Market, Global Outlook and Forecast 2023-2029

Report ID: MMG141413 | Category: Service & Software | Pages: 65 | Format: PDF | Published Date: July 21,2023

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Report Description
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Report Summary

Voice analytics refers to the process of evaluating recorded calls to collect information.  Voice analytical is done to improve communication and future interaction with customers. In order to resolve customer issues or concerns, resulting in increased sales as well as improved customer satisfaction, Various market players adopting smart technology of voice analytics.
This report aims to provide a comprehensive presentation of the global market for Voice Analytics, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Voice Analytics. This report contains market size and forecasts of Voice Analytics in global, including the following market information:
Global Voice Analytics Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Voice Analytics market was valued at US$ 608.4 million in 2022 and is projected to reach US$ 1226 million by 2029, at a CAGR of 10.5% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Cloud Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Voice Analytics include Verint Systems, NICE, Avaya, ThoughtSpot, Uniphore, Calabrio, Talkdesk, RankMiner and VoiceBase, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Voice Analytics companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Voice Analytics Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Voice Analytics Market Segment Percentages, by Type, 2022 (%)
    Cloud
    On-Premises
Global Voice Analytics Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Voice Analytics Market Segment Percentages, by Application, 2022 (%)
    Sentiment Analysis
    Sales & Marketing
    Risk & Fraud Detection
    Call Monitoring
    Others
Global Voice Analytics Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Voice Analytics Market Segment Percentages, By Region and Country, 2022 (%)
    North America
        US
        Canada
        Mexico
    Europe
        Germany
        France
        U.K.
        Italy
        Russia
        Nordic Countries
        Benelux
        Rest of Europe
    Asia
        China
        Japan
        South Korea
        Southeast Asia
        India
        Rest of Asia
    South America
        Brazil
        Argentina
        Rest of South America
    Middle East & Africa
        Turkey
        Israel
        Saudi Arabia
        UAE
        Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Voice Analytics revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Voice Analytics revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
    Verint Systems
    NICE
    Avaya
    ThoughtSpot
    Uniphore
    Calabrio
    Talkdesk
    RankMiner
    VoiceBase
    Beyond Verbal
Outline of Major Chapters:
Chapter 1: Introduces the definition of Voice Analytics, market overview.
Chapter 2: Global Voice Analytics market size in revenue.
Chapter 3: Detailed analysis of Voice Analytics company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Voice Analytics in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
    1.1 Voice Analytics Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Voice Analytics Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Voice Analytics Overall Market Size
    2.1 Global Voice Analytics Market Size: 2022 VS 2029
    2.2 Global Voice Analytics Market Size, Prospects & Forecasts: 2018-2029
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Voice Analytics Players in Global Market
    3.2 Top Global Voice Analytics Companies Ranked by Revenue
    3.3 Global Voice Analytics Revenue by Companies
    3.4 Top 3 and Top 5 Voice Analytics Companies in Global Market, by Revenue in 2022
    3.5 Global Companies Voice Analytics Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Voice Analytics Players in Global Market
        3.6.1 List of Global Tier 1 Voice Analytics Companies
        3.6.2 List of Global Tier 2 and Tier 3 Voice Analytics Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 By Type - Global Voice Analytics Market Size Markets, 2022 & 2029
        4.1.2 Cloud
        4.1.3 On-Premises
    4.2 By Type - Global Voice Analytics Revenue & Forecasts
        4.2.1 By Type - Global Voice Analytics Revenue, 2018-2023
        4.2.2 By Type - Global Voice Analytics Revenue, 2024-2029
        4.2.3 By Type - Global Voice Analytics Revenue Market Share, 2018-2029
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Voice Analytics Market Size, 2022 & 2029
        5.1.2 Sentiment Analysis
        5.1.3 Sales & Marketing
        5.1.4 Risk & Fraud Detection
        5.1.5 Call Monitoring
        5.1.6 Others
    5.2 By Application - Global Voice Analytics Revenue & Forecasts
        5.2.1 By Application - Global Voice Analytics Revenue, 2018-2023
        5.2.2 By Application - Global Voice Analytics Revenue, 2024-2029
        5.2.3 By Application - Global Voice Analytics Revenue Market Share, 2018-2029
6 Sights by Region
    6.1 By Region - Global Voice Analytics Market Size, 2022 & 2029
    6.2 By Region - Global Voice Analytics Revenue & Forecasts
        6.2.1 By Region - Global Voice Analytics Revenue, 2018-2023
        6.2.2 By Region - Global Voice Analytics Revenue, 2024-2029
        6.2.3 By Region - Global Voice Analytics Revenue Market Share, 2018-2029
    6.3 North America
        6.3.1 By Country - North America Voice Analytics Revenue, 2018-2029
        6.3.2 US Voice Analytics Market Size, 2018-2029
        6.3.3 Canada Voice Analytics Market Size, 2018-2029
        6.3.4 Mexico Voice Analytics Market Size, 2018-2029
    6.4 Europe
        6.4.1 By Country - Europe Voice Analytics Revenue, 2018-2029
        6.4.2 Germany Voice Analytics Market Size, 2018-2029
        6.4.3 France Voice Analytics Market Size, 2018-2029
        6.4.4 U.K. Voice Analytics Market Size, 2018-2029
        6.4.5 Italy Voice Analytics Market Size, 2018-2029
        6.4.6 Russia Voice Analytics Market Size, 2018-2029
        6.4.7 Nordic Countries Voice Analytics Market Size, 2018-2029
        6.4.8 Benelux Voice Analytics Market Size, 2018-2029
    6.5 Asia
        6.5.1 By Region - Asia Voice Analytics Revenue, 2018-2029
        6.5.2 China Voice Analytics Market Size, 2018-2029
        6.5.3 Japan Voice Analytics Market Size, 2018-2029
        6.5.4 South Korea Voice Analytics Market Size, 2018-2029
        6.5.5 Southeast Asia Voice Analytics Market Size, 2018-2029
        6.5.6 India Voice Analytics Market Size, 2018-2029
    6.6 South America
        6.6.1 By Country - South America Voice Analytics Revenue, 2018-2029
        6.6.2 Brazil Voice Analytics Market Size, 2018-2029
        6.6.3 Argentina Voice Analytics Market Size, 2018-2029
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Voice Analytics Revenue, 2018-2029
        6.7.2 Turkey Voice Analytics Market Size, 2018-2029
        6.7.3 Israel Voice Analytics Market Size, 2018-2029
        6.7.4 Saudi Arabia Voice Analytics Market Size, 2018-2029
        6.7.5 UAE Voice Analytics Market Size, 2018-2029
7 Voice Analytics Companies Profiles
    7.1 Verint Systems
        7.1.1 Verint Systems Company Summary
        7.1.2 Verint Systems Business Overview
        7.1.3 Verint Systems Voice Analytics Major Product Offerings
        7.1.4 Verint Systems Voice Analytics Revenue in Global Market (2018-2023)
        7.1.5 Verint Systems Key News & Latest Developments
    7.2 NICE
        7.2.1 NICE Company Summary
        7.2.2 NICE Business Overview
        7.2.3 NICE Voice Analytics Major Product Offerings
        7.2.4 NICE Voice Analytics Revenue in Global Market (2018-2023)
        7.2.5 NICE Key News & Latest Developments
    7.3 Avaya
        7.3.1 Avaya Company Summary
        7.3.2 Avaya Business Overview
        7.3.3 Avaya Voice Analytics Major Product Offerings
        7.3.4 Avaya Voice Analytics Revenue in Global Market (2018-2023)
        7.3.5 Avaya Key News & Latest Developments
    7.4 ThoughtSpot
        7.4.1 ThoughtSpot Company Summary
        7.4.2 ThoughtSpot Business Overview
        7.4.3 ThoughtSpot Voice Analytics Major Product Offerings
        7.4.4 ThoughtSpot Voice Analytics Revenue in Global Market (2018-2023)
        7.4.5 ThoughtSpot Key News & Latest Developments
    7.5 Uniphore
        7.5.1 Uniphore Company Summary
        7.5.2 Uniphore Business Overview
        7.5.3 Uniphore Voice Analytics Major Product Offerings
        7.5.4 Uniphore Voice Analytics Revenue in Global Market (2018-2023)
        7.5.5 Uniphore Key News & Latest Developments
    7.6 Calabrio
        7.6.1 Calabrio Company Summary
        7.6.2 Calabrio Business Overview
        7.6.3 Calabrio Voice Analytics Major Product Offerings
        7.6.4 Calabrio Voice Analytics Revenue in Global Market (2018-2023)
        7.6.5 Calabrio Key News & Latest Developments
    7.7 Talkdesk
        7.7.1 Talkdesk Company Summary
        7.7.2 Talkdesk Business Overview
        7.7.3 Talkdesk Voice Analytics Major Product Offerings
        7.7.4 Talkdesk Voice Analytics Revenue in Global Market (2018-2023)
        7.7.5 Talkdesk Key News & Latest Developments
    7.8 RankMiner
        7.8.1 RankMiner Company Summary
        7.8.2 RankMiner Business Overview
        7.8.3 RankMiner Voice Analytics Major Product Offerings
        7.8.4 RankMiner Voice Analytics Revenue in Global Market (2018-2023)
        7.8.5 RankMiner Key News & Latest Developments
    7.9 VoiceBase
        7.9.1 VoiceBase Company Summary
        7.9.2 VoiceBase Business Overview
        7.9.3 VoiceBase Voice Analytics Major Product Offerings
        7.9.4 VoiceBase Voice Analytics Revenue in Global Market (2018-2023)
        7.9.5 VoiceBase Key News & Latest Developments
    7.10 Beyond Verbal
        7.10.1 Beyond Verbal Company Summary
        7.10.2 Beyond Verbal Business Overview
        7.10.3 Beyond Verbal Voice Analytics Major Product Offerings
        7.10.4 Beyond Verbal Voice Analytics Revenue in Global Market (2018-2023)
        7.10.5 Beyond Verbal Key News & Latest Developments
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

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Voice Analytics Market, Global Outlook and Forecast 2023-2029

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